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Fatral Error Caused by X store – Cannot log into the admin dashboard

This topic has 4 replies, 2 voices, and was last updated 9 months, 2 weeks ago ago by Rose Tyler

Wep287

Participant

July 24, 2023 at 14:28

Fatal error has occured on our site. We cannot log into the admin panel. Forcing us to use recovery mode. Please advise

Error Details
=============
An error of type E_ERROR was caused in line 105 of the file /nas/content/live/federalmoney/wp-content/themes/xstore/framework/patcher.php. Error message: Uncaught TypeError: array_keys(): Argument #1 ($array) must be of type array, null given in /nas/content/live/federalmoney/wp-content/themes/xstore/framework/patcher.php:105
Stack trace:
#0 /nas/content/live/federalmoney/wp-content/themes/xstore/framework/patcher.php(105): array_keys(NULL)
#1 /nas/content/live/federalmoney/wp-content/themes/xstore/framework/panel/panel.php(580): Etheme_Patcher->get_available_patches(‘9.1.9’)
#2 /nas/content/live/federalmoney/wp-includes/class-wp-hook.php(308): EthemeAdmin->et_add_menu_page(”)
#3 /nas/content/live/federalmoney/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array)
#4 /nas/content/live/federalmoney/wp-includes/plugin.php(517): WP_Hook->do_action(Array)
#5 /nas/content/live/federalmoney/wp-admin/includes/menu.php(155): do_action(‘admin_menu’, ”)
#6 /nas/content/live/federalmoney/wp-admin/menu.php(420): require_once(‘/nas/content/li…’)
#7 /nas/content/live/federalmoney/wp-admin/admin.php(158): require(‘/nas/content/li…’)
#8 /nas/content/live/federalmoney/wp-admin/post.php(12): require_once(‘/nas/content/li…’)
#9 {main}
thrown

#362790 Copied Theme version: 5.1.9 WooCommerce version: 7.9.0

3 Answers

Rose Tyler

Support staff

July 24, 2023 at 14:34

Hello, Wep287,

Thank you for getting in touch with us.

Please update the theme and Core plugin via FTP – https://xstore.helpscoutdocs.com/article/63-theme-update https://xstore.helpscoutdocs.com/article/37-plugins-update

Kind Regards,
8theme team

#362794 Copied

Wep287

Participant

July 24, 2023 at 15:20

Are you referring to these? Latest version 9.1.11 / Core plugin 5.1.11

Is it possible to deactivate/delete the plugin while in recovery mode in wordpress, then reinstall these files? Or must this be done via FTP?

#362804 Copied

Rose Tyler

Support staff

July 24, 2023 at 15:44

Hello, Wep287,

Yes, please update the theme to 9.1.11 version and Core plugin to 5.1.11v.

You can try to update the theme and plugin in recovery mode, if this doesn’t work, do the update via FTP (a video tutorial is provided in our docs).

Kind Regards,
8theme team

#362809 Copied
Tagged: admin dashboard, best selling, fatral error, log in, themes, woocommerce
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