Hello, Jimmy,

Thank you for contacting us and for using XStore.

There is a critical error on the product page.
Please provide us with temporary wp-admin and FTP access.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

Hello, Administrador Gold,

1/ Please provide the URL of your site and temporary wp-admin and FTP access.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.
Also, ask about the server error log from the hosting provider.

2/ In order to troubleshoot the issue you are experiencing, we suggest that you try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.

Kind Regards,
8theme team

Hello @floatselect,

We’ve configurated variable product correctly – https://woocommerce.com/document/variable-product/

Best Regards,
8Theme’s Team

Hello, @morad,

Thank you for getting in touch with us.

1/ To remove this https://prnt.sc/OU-IYmKzI2UA , you can use the next custom CSS code:

.single-product .tagged_as,
.single-product .products-page-cats {
    display: none;
}

This https://prnt.sc/uR1blqzArRll comes from Appearance > Widgets > Single product page Sidebar.

2/ Enable Single Product Builder via Theme Options, and edit layout depending on your needs.
In this case, the custom CSS from the first point will not be needed.

3/ Please use the next custom CSS code:

.mobile-header-wrapper .header-top .et_column {
    padding: 0px;
}

Best Regards,
8Theme’s Team

Hello, Kitikole,

Thank you for your response.

We can’t connect to FTP using FileZilla, unfortunately. But we were able to install the latest version of the Core plugin and import demo content on your site. Please check.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Kitikole,

Thank you for getting in touch with us.

Please provide FTP access – FTP host, FTP username, FTP password, FTP port, FTP encryption). To create FTP access, please contact your hosting provider for assistance.

Or reupload XStore Core plugin files manually via FTP. The latest archive can be downloaded from here – https://www.8theme.com/downloads

Kind Regards,
8theme team

Hello,

Thank you for getting in touch with us.

You need to translate other parts of this text also – https://prnt.sc/PlCXmdkFJQg4

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Shark,

You’re welcome!

Kind Regards,
8theme team

Hello, Cpelvis,

Thank you for contacting us and for using XStore.

In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.

Kind Regards,
8theme team

Hello, Sumit,

Thank you for your response.

1/ Please check how it works with the default WooCommerce theme – Storefront.
Let us know the result.

2/ Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with XStore https://www.8theme.com/documentation/xstore/plugins/included-plugins/ , clear the cache of the browser, and check then. Maybe some of the additional plugins are the reason for the problem.

Kind Regards,
8theme team

Hello, William Hsueh,

Thank you for contacting us and for using XStore.

Please try to add the next code in Theme Options > Theme custom CSS > Mobile:

.etheme-sticky-cart .ppom-wrapper span.show_description {
    display: none !important;
}

Clear cache of the mobile browser and check how variations work after that.

If you face the problem still, please record a video of the problem and let us know what device and browser you use.

Kind Regards,
8theme team

Hello, Lifetrekker,

Thank you for getting in touch with us.

This site uses Single Product Builder – https://iamapetlover.com/product/i-am-my-german-shepherds-favorite-human/ Please go to Theme Options > WooCommerce > Single Product Builder > Import/Export > Export file.
After that, go to https://iamempowered.today/shop/i-am-worthy/ > Theme Options > WooCommerce > Single Product Builder > Enable Single Product Builder > On, Are you sure ? > Click Ok > page will be refreshed. WooCommerce > Single Product Builder > Import/Export > Import file with settings.

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Catholicans,

In this case, the simplest way will be:
– Save as Template the newsletter static block https://elementor.com/help/template-library/
– Create a new page > import the template, and you will get a page with the desired content.

Kind Regards,
8theme team

Hello, Trendy,

Thank you for getting in touch with us.

Please watch this video about Multiple Headers first – https://youtu.be/BpeXfzNwkOc

Follow these steps:
– Go to Theme Options > Header Builder > Multiple Headers > Create header > https://prnt.sc/tShxWp3MCIGY
– Change header background for the custom header to transparent – https://prnt.sc/Z4vVz7wFcFh4 and enable overlap – https://prnt.sc/yjm22GdA2Oh0

Kind Regards,
8theme team

Hello, Sumit,

Thank you for getting in touch with us.

We can’t see content on some of your pages, including checkout. There are js errors in the browser console. Please try to temporarily disable minification or plugins for minification/cache and check how it works then.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team