Hello, Vasak,

Thank you for contacting us and for using XStore.

You need to contact support of WPML Multilingual CMS plugin first, because this plugin is mentioned in the error text, and disabling it solves the problem.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Theo,

Thank you for getting in touch with us.

Styling of it comes from a browser you are using. This dropdown shows all categories. You can only disable categories via Theme Options > Header Builder> Search.

We hope this information is helpful.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, @cheyingtan,

Thank you for getting in touch with us.

Please go to Theme Options > Header builder > Mobile menu > Dropdown Opening Action > Off.

If you do not want to use the custom CSS code. Go to Header Builder > Main menu > Computed Box For The Menu Item > Padding > set 34px for top and bottom.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello, Hubeybi,

Thank you for getting in touch with us.

Please try to add the next custom CSS code into Theme Options > Theme Custom CSS:

.back-top {
    right: unset;
    left: 30px;
}

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Pucan,

Thank you for getting in touch with us.

Enable the Classic Widgets Panel via Theme Options > General, then go to Appearance > Widgets > edit content of header banner (delete static block widget or select a block in the widget settings).

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello @alimrangpby,

Thank you for your response.

1/ In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.

2/ If the problem is independent of plugins, check how the Shop page works when the default WooCommerce theme – Storefront is activated.

3/ If you are using a child theme, make sure that the changes there are not causing the problem.

Let us know the results.

Kind Regards,
8theme team

Hello, Patricio,

Thank you for your response.

We will have another specialist review your inquiry in greater detail and will be in touch with you.
Please be patient and do not change access.

Kind Regards,
8theme team

Hello, Pawel,

Thank you for getting in touch with us.

There is no such option, right now. We are working on this new feature (the release is scheduled for September) and we are ready to provide an opportunity to test it.
If you are ready to create a staging site > do tests there and provide us with feedback here, we can send you new archives of the theme and Core plugin.

If you need the “Back in Stock email notification” right now, contact WooCommerce plugin support and ask what plugin they sagest for it – https://wordpress.org/support/plugin/woocommerce/
Please note that we can’t provide support for 3rd-party plugins.

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Patricio,

Thank you for contacting us and for using XStore.

We can’t log in https://prnt.sc/qWVNzJ52UzY5 Please provide the correct credentials.

We can’t connect – https://prnt.sc/RimvhJKyIeOK
Please try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.

Kind Regards,
8theme team

Hello, Patricio,

Thank you for contacting us and for using XStore.

We do not have this problem on our test sites. Please provide us with temporary wp-admin and FTP access, so we can check the situation more deeply.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Kind Regards,
8theme team

Hello, Niddy,

Thank you for your response.

We will have another specialist review your inquiry in greater detail and will be in touch with you.
Please be patient and do not change access.

Kind Regards,
8theme team

Hello, Yash1n,

We can’t be responsible for Yandex auto translate.
As we can see, your site works now and the translation was removed. Please follow our documentation to translate the XStore Core plugin.

Kind Regards,
8theme team

Hello, Yash1n,

What exactly you did for “full auto translate” before the problem happened?
You can try to delete the translation.
The correct translation should not cause any problem, we know it because a lot of our customers translated Core already.

What FTP password can be used?

Kind Regards,
8theme team

Hello, Yash1n,

Please clear cache and check the Footer now.
We’ve disabled the Static block cache via Theme Options > Speed Optimization.

Kind Regards,
8theme team

Hello, Jimmy,

Thank you for your response.

We checked the critical issue on your website and found that the fatal error comes from “woo-advanced-discounts“ plugin on line 1410 → wp-content/plugins/woo-advanced-discounts/includes/class-wad-discount.php on line 1420 . It is not related to our theme.
Error log → https://prnt.sc/LNo8zg7vLxSm
Fix for such error should be added directly in the plugin’s file, so you need to contact the plugin’s author.

For this time we added a workaround solution in woo-advanced-discounts/includes/class-wad-discount.php but this fix will be removed after plugin update so they should implement it globally.
Before → https://prnt.sc/aPfJnQ5q-H-t
After → https://prnt.sc/6vYt1iEdAkHR

Describing you the issue in a few words we can tell you that $args[‘cross_sells’] does not contain products objects but only their ids. In such case, they should add conditions to check if there are full products objects or only ids for making the array_map function applied.

Kind Regards,
8theme team