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Widget column move below the content in product page

This topic has 4 replies, 2 voices, and was last updated 9 months ago ago by Rose Tyler

Cpelvis

Participant

July 28, 2023 at 10:09

Hello, in some products on my site (link below) the widget column moves below the content. I don’t understand why.

Example

https://www.farmaciainrete.it/prodotto/angstr-prot-hydra-lat-spr-30/

Please, contact administrator
for this information.

#363142 Copied Theme version: 9.1.11 WooCommerce version: 7.9.0

3 Answers

Rose Tyler

Support staff

July 28, 2023 at 10:53

Hello, Cpelvis,

Thank you for contacting us and for using XStore.

In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://xstore.helpscoutdocs.com/article/36-included-plugins . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.

Kind Regards,
8theme team

#363146 Copied

Cpelvis

Participant

July 31, 2023 at 08:13

Dear Rose, I tried disabling all plugins and emptying the cache but the problem is not resolved. If you want to do some tests, we also have the site in a staging version.

Please contact administrator
for this information.

#363290 Copied

Rose Tyler

Support staff

July 31, 2023 at 15:05

Hello, Cpelvis,

We checked this product → https://test.farmaciainrete.it/prodotto/angstr-prot-hydra-lat-spr-30/
Our steps to checking the issue were next ones:
1/ Disable tabs in SPBuilder (problem was fixed)
2/ Removing the description of this product (the problem was fixed)
3/ Reverting back the content of the description and saved (everything works normally now)

After resaving content → https://prnt.sc/M9xioOIeefx0 sidebar was fixed

In case you will find a similar problem with other products – you can try to resave the product and check then. If the problem will be still there – please, provide us with details and we will check again.

Kind Regards,
8theme team

#363331 Copied
Tagged: content, move, product page, themes, widgets, woocommerce, wordpress
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Widget column move below the content in product page

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