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When using the mobile browser to open the product listing page.[SELECT OPTIONS] not open normally

This topic has 4 replies, 2 voices, and was last updated 9 months, 1 weeks ago ago by Rose Tyler

william hsueh

Participant

July 28, 2023 at 05:11

Hi：
When using the mobile browser to open the product listing page, you will see the selection item when you pull down, but the [SELECT OPTIONS] window pops up automatically without touching the[SELECT OPTIONS] , and the touch [SELECT OPTIONS] wants to close the pop-up selection item window, but No work.

Best Regards,
William

Please, contact administrator
for this information.

#363119 Copied Theme version: 9.1.11 WooCommerce version: 7.9.0

3 Answers
Rose Tyler

Support staff

July 28, 2023 at 09:43
Hello, William Hsueh,

Thank you for contacting us and for using XStore.

Please try to add the next code in Theme Options > Theme custom CSS > Mobile:
```
.etheme-sticky-cart .ppom-wrapper span.show_description {
    display: none !important;
}
```
Clear cache of the mobile browser and check how variations work after that.

If you face the problem still, please record a video of the problem and let us know what device and browser you use.

Kind Regards,
8theme team
#363138 Copied
william hsueh

Participant

July 28, 2023 at 10:54

Hi Tyler：

I figured out where the problem was, it was caused by a plugin [PPOM for WooCommerce] and it can happen to any platform. I also put the css code you provided, but that didn’t solve the problem either. Is there any other way to solve it? The [PPOM for WooCommerce] plugin functionality is necessary for me , any idea to solve or recommend other alternative [PPOM for WooCommerce] functionality?

Best Regards,
William

Please contact administrator
for this information.

#363147 Copied

Rose Tyler

Support staff

July 28, 2023 at 12:17

Hello, William Hsueh,

Thank you for your response.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

Try to contact the support team of PPOM for WooCommerce and ask for assistance from their side.
Or you can disable the sticky cart via Theme Options > WooCommerce > Single Product page > Layout.

Kind Regards,
8theme team

#363153 Copied
Tagged: mobile browser, open normally, product listing, templates, woocommerce, wordpress
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When using the mobile browser to open the product listing page.[SELECT OPTIONS] not open normally

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