Hello, Boddicker,

Thank you for contacting us and for using XStore.

Here is what we see on your Shop page – https://prnt.sc/_Uj2pL_pmbV8 Kindly clear your browser cache and check the page again.

If the issue persists, please provide us with the URL of the specific page where the problem occurs so we can assist you further. Additionally, provide us with FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Warm Regards,
The 8Theme Team

Hello, TheOne,

Thank you for reaching out to us.

Please read these articles – https://elementor.com/help/how-to-use-selector-in-the-custom-css-tab/ https://elementor.com/help/css-selectors-in-elementor/

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

1/ To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

2/ Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

Hello, Tarique,

Thank you for reaching out to us.

We understand that you are unable to access the admin dashboard and are encountering an issue in recovery mode.

You need to update the theme and Core plugin via FTP. Files can be downloaded from https://www.8theme.com/downloads or provide us with FTP access and we will help you.

https://www.8theme.com/documentation/xstore/plugins/plugins-update/ https://www.8theme.com/documentation/xstore/theme-installation/theme-update/

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us. We hope you are doing well.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Chandru,

We’ve changed the code to https://prnt.sc/__ftslFOC8y3

Best regards,
8Theme’s Team

Hello, Chandru,

Here is what we see right now – https://gyazo.com/1398e67fd2d084aa88a37a328824178a
Please describe the desired result in more detail.

Best regards,
8Theme’s Team

Hello, Cloud Shop,

Woocommerce > Status > Logs > error log file – https://prnt.sc/jpNvpqaVCrYp – 536870912 bytes + 62914592 bytes = 599785504 bytes = 599.785504 MB – https://www.gbmb.org/bytes-to-mb
Another solution can be disabling unrequired plugins that use the memory.

Best regards,
8Theme’s Team

Hello, Oliver,

Loco translates > Plugins > edit translation of XStore Core plugin.

Best regards,
8Theme’s Team

Hello, Trektor,

Thank you for reaching out to us.

Theme Options > Woocommerce (Shop) > Shop page elements > Variation swatches > Enable variation swatches > On.

Best regards,
8Theme’s Team

Hello, Dhaval Patel,

Thank you for contacting us and for using XStore.

Please provide FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

Hello, Chandru,

To clarify, are you satisfied with the use of the skewX effect for the buttons across the website, and would you like to remove it only for one specific page? If that is the case, please edit the page using Elementor and add custom CSS code accordingly:

.elementor-button {
    transform: none !important;
}

Best regards,
8Theme’s Team

Hello, Fantasy,

Fixed via Elementor plugin settings – https://prnt.sc/i8vg0PCKDAZI

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us and for using the XStore theme for your site.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello,

1/ Product categories functionality comes from the Woocommerce plugin and it is independent of our theme.
Dashboard > Products > Categories > https://prnt.sc/bVq2m6lHWuA_
Read more – https://woocommerce.com/document/managing-product-taxonomies/
If you need further assistance, contact support of WC directly – https://wordpress.org/support/plugin/woocommerce/

2/ Kindly avoid using attributes with the slug “brand,” as brands are separate taxonomy. To prevent potential issues, we have already renamed this attribute on your website – https://prnt.sc/sblLueZw7qC7

3/ The filters shown in your screenshot are not appearing in the sidebar because there are no products associated with the corresponding attributes – https://prnt.sc/QxhIMqMS_8Qi

Please watch this video – https://youtu.be/LgzC4iK-j6A?feature=shared

4/ Our Brands are disabled on your site – https://prnt.sc/tqV9NqBL6UzZ via Theme Options, so this widget is not shown on the frontend – https://prnt.sc/uql7pmDTLjRt

These Brands come from woocommerce plugin https://prnt.sc/Myp7C_H2RgyT Read more – https://developer.woocommerce.com/2025/01/17/enabling-brands-update-for-woocommerce-9-

Best regards,
8Theme’s Team