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Topic: Add to cart button not working due to infinity loading issue.

kaks2000uptrend

Participant

August 22, 2023 11:09 am

I am having trouble adding items to my cart as the “Add to Cart” button malfunctions due to an infinite loading problem.

I am having trouble adding products as they do not seem to be registering. To assist you in understanding the issue, I have attached a relevant photo for your reference.
Site URL: hidden
Theme version: 6.3
WooCommerce version: 8.0.2

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Rose Tyler

Support staff

August 22, 2023 12:45 pm

Hello,

Thank you for contacting us and for using XStore.

In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://xstore.helpscoutdocs.com/article/36-included-plugins . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.

Kind Regards,
8theme team

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kaks2000uptrend

Participant

August 22, 2023 1:47 pm

After uninstalling the LiteSpeed cache plugin, my website is functional, but I require assistance in installing a new cache plugin.

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Rose Tyler

Support staff

August 22, 2023 2:57 pm

Hello,

You may use one of cache plugins mentioned here – https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website

Or contact the support of LiteSpeed cache plugin and ask to find the problem from their side, maybe you just need to disable 1 option in plugin settings to correct work Adding to cart.

Kind Regards,
8theme team

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