Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme’s Team

Hello, Enagnon,

Thank you for reaching out to us.

1/ Theme Options > WooCommerce (Shop) > Shop > Products design > Product Content Elements > Hover buttons on mobile.
2/ XStore Builders > Archive Products via Elementor > edit template > Archive products settings > Hover effects > disable unrequired elements https://prnt.sc/vsXKF5gtLHga

We hope this information is helpful.

Warm Regards,
The 8Theme Team

Dear @regencycigaremporium,

Thank you for reaching out to us.

Please note that matters related to emails and customization are handled by different teams. If you contact them on a Saturday and your inquiry is complex, it may take until Wednesday to receive a response, as additional time is required for thorough analysis.

We kindly ask for your patience while awaiting a reply via email.

Warm Regards,
The 8Theme Team

Hello Peter,

Thank you for reaching out to us.

The texts across different parts of the website are provided by various plugins and the theme itself. This is a normal behavior and cannot be changed. To translate texts, you will need to use the following paths in Loco Translate:
– Loco Translate > Themes > XStore
– Loco Translate > Plugins > XStore Core
– Loco Translate > Plugins > WooCommerce
Do not forget about strings in Theme Options and XStore Builders.

We offer pre-created translations for some languages, but sometimes you need to start from scratch – https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ You are welcome to continue or complete it on your own and share the translation with us as was done by other customers. Just for note, all files you can download were shared by customers.
Please be aware that you only need to translate the necessary strings that are visible on the frontend; there is no need to manually translate to 100%.

Even if you decide to switch from our theme to another one, the situation will remain the same.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you, but we need temporary wp-admin access to be able to check your settings.

Best regards,
8Theme’s Team

Hello, Kara,

Please clear the cache. Here is what we see on your site – https://gyazo.com/d737ce4fcd2485bdb8731f77972cf1aa

Best regards,
8Theme’s Team

Hello,

Thank you for letting us know.

Warm Regards,
The 8Theme Team

Hello,

1/ To potentially resolve your issue, we kindly request that you downgrade your PHP version to 8.0 or 8.1 and verify if the problem persists.

2/ Contact the hosting provider and ask to fix the next – https://prnt.sc/Wg9o4mDA3RR9

3/ Wocommerce > Status > Logs > latest fatal error file shows memory error – https://prnt.sc/2TU4zJxRhX5H

4/ Read the next article – https://elementor.com/help/500-error/

Warm Regards,
The 8Theme Team

Hello, Chandru,

Could you please test if the same behavior occurs when using a default theme, such as Storefront? Go to Appearance > Themes > install and activate Storefront theme (this is the default Woocommerce theme).

Best regards,
8Theme’s Team

Hello, Chandru,

It seems that you have created a custom page. Unfortunately, the WooCommerce filters and widgets you wish to use do not function on custom pages. They are designed to work only on default WooCommerce pages, such as the shop or category pages. This limitation is not related to the theme but rather falls under the functionality of the WooCommerce plugin itself.

Here is a link to Woocommerce support forum – https://wordpress.org/support/plugin/woocommerce/

Best regards,
8Theme’s Team

Hello,

1/ We are unable to log in using the credentials you provided https://prnt.sc/x9eKTuLVGgLH Kindly review the details and provide the correct access information at your earliest convenience.

2/ Do you see fatal errors in Woocommerce > Status > Logs?

3/ Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

Warm Regards,
The 8Theme Team

Hello, @Praveen senthil,

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Theme Options > Blog > Blog layout > edit settings, or use archive posts builder via Elementor > create template https://prnt.sc/-yJj-3anXfxK with the desired layout.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
8Theme’s Team

Hello, Nitin Sharma,

Thank you for reaching out to us.

You can add custom CSS code by navigating to Theme Options > Theme Custom CSS > Global:

.et-google-login-button, .et-facebook-login-button {
    border-radius: 30px !important;
}

Best Regards,
8Theme’s Team

Hello, Gand,

You’re welcome!

Custom CSS code can be used, for example – https://prnt.sc/tyviYfqWihb0
https://www.w3schools.com/css/css_colors.asp https://www.w3schools.com/css/css_text.asp

Best regards,
8Theme’s Team

Hello, Tax10,

It seems that you may have attempted to install the theme archive as a plugin, which is unnecessary. We would like to guide you through the simplest installation process:
– Please download “XStore – Installable Archive” from https://www.8theme.com/downloads/ and install it via Appearance > Themes > Add new.
– Then, download the Core plugin archive from this page – https://www.8theme.com/downloads/
Go to Dashboard > Plugins > Add new > Upload plugin > Choose plugin (downloaded from https://www.8theme.com/downloads) > Install now
– Watch in this video about demo content installation – https://youtu.be/4n1re0jKorc?feature=shared

If you have any further questions or need additional assistance, please don’t hesitate to reach out. Submit new topics https://www.8theme.com/forums/xstore-wordpress-support-forum/ for new questions.

Best regards,
8Theme’s Team