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Elementor product single page – broken product gallery

This topic has 2 replies, 2 voices, and was last updated 4 months, 2 weeks ago ago by Rose Tyler

TheOne

Participant

December 21, 2023 at 15:08

Hello,

If you visit the link in private you’ll land on a product. The product gallery as you can see is broken and it displays to into the product description. It’s the same problem across other product with many gallery pictures.

Can you please take a look,

Credentials in private,

PS: the new forum topics look is awful.

Please, contact administrator
for this information.

#377379 Copied Theme version: 9.2.4 WooCommerce version: 8.3.1

1 Answer

Rose Tyler

Support staff

December 21, 2023 at 15:37

Hello, TheOne,

Thank you for contacting us and for using XStore.

We recommend that you disable all third-party plugins that are not included with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.

Should the issue continue, please keep all third-party plugins deactivated on your site and allow us permission to debug your site. This includes deactivating all third-party plugins and on-site customization. This will enable us to investigate and assist you more effectively.

Please ensure that you have a complete backup of your site before proceeding.

Currently, we can’t check your single product settings because you edit the template right now.

Kind Regards,
8theme team

#377388 Copied
Tagged: broken product gallery, elementor product gallery issue, elementor single product page, fix woocommerce gallery, woocommerce elementor troubleshooting, woocommerce wordpress templates, wordpress ecommerce solutions
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