Hello, Defistylez,

Thank you for contacting us and for using XStore.

Regrettably, we have not received any screenshots from you. To assist us in better understanding your issue, you may utilize tools such as Lightshot or Gyazo to capture and share screenshots. Alternatively, you can upload the images to a file-sharing service like WeTransfer (https://wetransfer.com/) and provide us with the corresponding links.

Furthermore, we kindly request that you supply the URL of your website along with temporary wp-admin access credentials. This will enable us to review your settings and address your concerns more effectively.

Thank you for your cooperation.

Kind Regards,
8theme team

Hello, Nebcreative,

We appreciate your prompt response.

“token is created” – please proceed to insert the token into the designated area on your site’s Dashboard – https://prnt.sc/sXedcVVAOR8w
“it is showing is tiny tiny little thing please view bottom of home page….” – once the token is added, edit page content, and select the Instagram account – https://prnt.sc/BV-tciwcbroL

“am still unable to add your 2 users with email supplied because it only lets me search “friends” on meta developer” – we recommend reaching out to Facebook support for further assistance on this matter.

We appreciate your attention to these instructions and look forward to your successful implementation of the necessary changes.

Kind Regards,
8theme team

Hello, @ljimenez,

We appreciate your prompt response.

We would like to inform you that we have prepared a demonstration on your staging website, which can be accessed at https://staging.vg***je.com/. We kindly ask you to review it at your earliest convenience.

Best Regards,
The 8Theme Team

Hello, DEVELOWEB,

Thank you for reaching out to us and providing the video.

1/ Please check how it works when not XStore theme is activated, but the default WooCommerce theme – Storefront.

2/ Regarding the PayPal Product Pay Later Messaging element, could you please confirm which plugin this functionality is associated with? We suggest reaching out to the support team of the respective plugin for further assistance.

Please be advised that while we strive for broad compatibility, we cannot guarantee that our theme will function seamlessly with all third-party plugins. In certain instances, additional customization may be required to ensure compatibility between the theme and plugins. It is important to note that the responsibility for such customizations falls beyond the scope of support we can offer as theme authors.

We regret any inconvenience this may cause and thank you for your understanding.

Kind Regards,
8theme team

Dear Oceanbulkon,

We would like to express our gratitude for your swift response to our previous communication. To proceed with our work, we kindly request that you provide us with the FTP password as well.

Thank you for your attention to this matter.

Kind Regards,
8theme team

Hello, Mac,

Thank you for reaching out to us and for choosing the Furniture 3 theme for your website.

To ensure we provide you with the most effective support, could you please provide us with a more detailed description of your request and the outcome you are aiming to achieve? We have noted that you are utilizing an SEO plugin. It is possible that the support team for this plugin may be equipped to offer you the necessary assistance.

We look forward to your response and are here to assist you further.

Best Regards,
8Theme’s Team

Hello, Smalameri,

We kindly request that you refrain from submitting duplicate inquiries. For your reference, please see the existing thread regarding your question on customizing the slideshow size for mobile devices: https://www.8theme.com/topic/how-to-customize-the-size-of-this-slide-show-for-mobile/#post-378030

Kind Regards,
8theme team

Hello, Anastasiia,

Thank you for getting in touch with us.

For your convenience, kindly navigate to the following location within your website’s dashboard: Theme Options > WooCommerce > Cart > Empty Cart > Content > Text Tab. Once there, please proceed to edit the content as required.

We have verified the presence of the .pot file via FTP, as evidenced by this screenshot: https://prnt.sc/kESp48OXL3rZ. Therefore, you may disregard any related notice.

Kind Regards,
8theme team

Hello, Mehla,

Thank you for getting in touch with us.

We would like to inform you that the homepage available at https://xstore.8theme.com/demos/home-banners/ was designed utilizing the WPBakery Page Builder. You can import this page by following the instructions provided in the accompanying video: https://youtu.be/wkIKN2IyEZI?feature=shared.
Also, please check this topic – https://www.8theme.com/topic/missing-home-banners-theme-on-import-demo-page/

Once imported, please navigate to your Dashboard, proceed to Settings, then Reading, and under ‘Your homepage displays’, select the imported Home page.

Should you require any additional support, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, Anastasiia,

Thank you for reaching out to us with your concern.

Kindly note that it is necessary to modify the settings of the custom header for the Front Page as well – https://prnt.sc/AsR4vwpTDZIw > https://prnt.sc/qN25l8Zo0QK-

Kind Regards,
8theme team

Hello, GTP,

You’re welcome!

Please proceed to add a section with a background image and include the desired content within. Subsequently, implement the following custom CSS code:

selector .elementor-widget {
    animation: animateAmbient 30s linear infinite;
}
@media (prefers-reduced-motion: no-preference) {
  .animate--ambient > img,
  .animate--ambient > svg {
    animation: animateAmbient 30s linear infinite;
  }
  @keyframes animateAmbient {
    0% { transform: rotate(0deg) translateX(1em) rotate(0deg) scale(1.2); }
    100% { transform: rotate(360deg) translateX(1em) rotate(-360deg) scale(1.2); }
  }
}

Kindly be advised that for inquiries akin to your recent question, it would be necessary to engage the personal content manager. We regret to inform you that our scope of support does not extend to personalized development tasks and personalized content management.

Kind Regards,
8theme team

Hello, Nebcreative,

We have reviewed the XStore Dashboard under the API Integration section for Instagram and noticed that the token does not appear to be added – https://prnt.sc/bz5ZscAxJy7W

To assist us in understanding the issue more clearly, we kindly request that you create a video recording that demonstrates the step-by-step process you are following based on the guide available at https://www.8theme.com/documentation/docs/instagram-api-token/. This will enable us to observe your settings and identify the potential cause of the problem.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with URL.

Your cooperation in this matter is greatly appreciated, and we look forward to your prompt response.

Kind Regards,
8theme team

Hello Mitul,

We would like to inform you that we have updated the color – https://prnt.sc/AS97oT1tV-4c Kindly take a moment to review the changes at your earliest convenience.

Best Regards,
The 8Theme Team

Hello, @Zg007,

We sincerely appreciate your understanding in this matter.

Kind Regards,
8theme team

Hello, Mjwilson94,

We are writing to express our gratitude for reaching out to us. To assist you further, we kindly request that you provide us with the URL of your website along with temporary administrative access to your WordPress dashboard.

Your cooperation in this matter is greatly appreciated and will enable us to address your concerns promptly.

Thank you for your attention to this request.

Kind Regards,
8theme team