Page 380 – 8theme.com

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Viewing 30 posts - 11,371 through 11,400 (of 68,231 total)

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Rose Tyler

Support staff

January 2, 2024 at 08:42

Hello, Tạ Xuân Thanh,

We apologize for the inconvenience you are experiencing with the API response during your theme activation process.
Our dev team is working on this issue from the server side, and we will let you know once it is fixed.
Thank you for your cooperation and understanding.

Kind Regards,
8theme team

#378256 Copied In reply to: Request system testing support. (Error: Sorry, I couldn’t get an API response..)

Rose Tyler

Support staff

January 2, 2024 at 08:41

Hello, Traveltogethertours,

We apologize for the inconvenience you are experiencing with the API response during your theme activation process.
Our dev team is working on this issue from the server side, and we will let you know once it is fixed.
Thank you for your cooperation and understanding.

Kind Regards,
8theme team

#378255 Copied In reply to: Sorry, I cannot get the API response activating theme

Rose Tyler

Support staff

January 2, 2024 at 08:17

Hello, Adamb,

Thank you for getting in touch with us.

Could you provide the URL of the site and temporary wp-admin access via the Private Content area?

Kind Regards,
8theme team

#378250 Copied In reply to: Registered license not working for wordpress

Rose Tyler

Support staff

January 2, 2024 at 08:15

Hello, Zg007,

We appreciate your prompt response.

Please provide URL of page from which this screenshot was done – https://imgbb.com/LnKXwfD , so we can inspect the code there.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#378249 Copied In reply to: How do I make the index page, the home page, so that the “Best-selling products”

Rose Tyler

Support staff

January 2, 2024 at 08:11

Hello, Shino,

We appreciate your prompt response.

Please go to Theme Options > WooCommerce > Single product Builder > Tabs > 2 custom tabs can be added from here.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

#378248 Copied In reply to: Single Product Page description and custom tab is duplicate and cannot edit seperately.

Rose Tyler

Support staff

January 1, 2024 at 17:13

Hello, Nadav,

Thank you for getting in touch with us.

1/ https://prnt.sc/pBPb-UKusB8I

2/ Removed custom CSS code.

Kind Regards,
8theme team

#378218 Copied In reply to: Duplicated the website and purchased a new license – How can I connect the new purchase code?

Rose Tyler

Support staff

January 1, 2024 at 16:49

Hello, Simon,

Thank you for reaching out to us with your concern.

Kindly proceed to Xstore > Theme Options > Speed optimization. Once there, please locate and select Menu Dropdown Cache, Menu Cache, Static Blocks Cache, and Remove Query Strings From Static Resources. Subsequently, turn off these options.

Furthermore, proceed to Theme Options > Header Builder > Multiple Headers and make the necessary edits to your custom headers.

After completing these steps, we kindly ask that you clear your cache to observe the changes.

Should you require any further assistance, please do not hesitate to reach out.

Kind Regards,
8theme team

#378213 Copied In reply to: Troubleshooting Website Template Changes Not Reflecting After Cache Clearing

Rose Tyler

Support staff

January 1, 2024 at 16:35

Hello, Msiwow,

Thank you for reaching out to us with your concern.

We kindly request that you attempt to remove the following custom CSS code: https://prnt.sc/ClPFKyYi9hpN

Kind Regards,
8theme team

#378209 Copied In reply to: Dropdown menu (secondary menu) not showing

Rose Tyler

Support staff

January 1, 2024 at 16:16

Hello, WebDev,

We kindly request that you review the following topic: https://www.8theme.com/topic/how-to-reorder-mobile-and-filter-category/#post-376537

We hope this information is helpful.

Best Regards,
8Theme’s Team

#378208 Copied In reply to: How to change the sequence of category in mobile menu?

Rose Tyler

Support staff

January 1, 2024 at 16:14

Hello, Zg007,

We appreciate your prompt response.

1/ We kindly request that you utilize our “Products” element: https://prnt.sc/QpZh6T7JhHWp > https://prnt.sc/hmCpcA9sw-Gs

2/ We have not investigated this question, however, enabling the builder should not result in any adverse effects.

Kind Regards,
8theme team

#378207 Copied In reply to: How do I make the index page, the home page, so that the “Best-selling products”

Rose Tyler

Support staff

January 1, 2024 at 15:34

Hello, Zenka,

Thank you for reaching out to us with your concern. We understand how important it is for your website’s buttons to be clearly visible to ensure a smooth user experience.

To facilitate our support, we kindly request that you grant us temporary wp-admin access. This will enable us to review your settings and provide the necessary assistance.

Thank you for your cooperation, and we look forward to assisting you.

Best Regards,
8Theme’s Team

#378204 Copied In reply to: Proceed to Checkout button unreadable with font color

Rose Tyler

Support staff

January 1, 2024 at 15:33

Hello, WebDev,

Thank you for reaching out to us with your request.

To assist you more effectively, we kindly ask that you provide us with a screenshot of the menu in question. Additionally, please elaborate on the specific outcome you are aiming to achieve. This will enable us to understand your requirements better and offer a tailored solution.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#378202 Copied In reply to: How to change the sequence of category in mobile menu?

Rose Tyler

Support staff

January 1, 2024 at 15:00

Hello,

We hope this message finds you well.

We would like to inform you that the email address associated with your account has been updated. We kindly ask that you verify the change at your earliest convenience.

Kind Regards,
8theme team

#378197 Copied In reply to: How to change email in support forum or delete purchase code.

Rose Tyler

Support staff

January 1, 2024 at 14:50

Hello, Nadav,

We are pleased to inform you that we have successfully removed the images as per your request: https://prnt.sc/P7rV729mw0v2 https://prnt.sc/YZSRA-I8IY8b

Should you require any further assistance, please do not hesitate to reach out to us.

Kind Regards,
8theme team

#378195 Copied In reply to: Duplicated the website and purchased a new license – How can I connect the new purchase code?

Rose Tyler

Support staff

January 1, 2024 at 14:24

Hello, Zg007,

Thank you for reaching out to us with your query.

May we kindly request that you grant us temporary wp-admin access? This will enable us to review your settings thoroughly.

Kind Regards,
8theme team

#378194 Copied In reply to: How do I make the index page, the home page, so that the “Best-selling products”
Rose Tyler

Support staff

January 1, 2024 at 13:35
Hello, GTP,

Thank you for choosing XStore as your WooCommerce WordPress theme!

Please be informed that you can utilize custom CSS code to accomplish your desired customizations: https://prnt.sc/azsFzoAxZqVP

.single-product-builder form.cart { border: 1px solid #e1e1e1; padding: 15px; }

Kind Regards,
8theme team
#378188 Copied In reply to: How to add lines/put elements/buttons inside boxes/shapes?
Rose Tyler

Support staff

January 1, 2024 at 13:03

Hello,

Thank you for reaching out to us with your concern.

1/ Upon review, we have noticed that the mobile version video link has been provided twice. Kindly verify the URLs to ensure they are correct.

2/ We recommend that you disable all third-party plugins (including cache) that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

We thank you for your attention to this matter and look forward to your response.

Kind Regards,
8theme team

#378186 Copied In reply to: Assistance Needed for Category Filter Issue on Mobile Version
Rose Tyler

Support staff

January 1, 2024 at 12:56
Hello, Buf,

We kindly request that you implement the following custom CSS code:

body .header-mobile-menu .menu .type-img { flex-direction: row-reverse; justify-content: start !important; }

Should you require any further assistance, please do not hesitate to reach out.

Kind Regards,
8theme team
#378185 Copied In reply to: Megamenu optimization for mobile version
Rose Tyler

Support staff

January 1, 2024 at 12:03

Hello, GTP,

Thank you for reaching out to us with your query.

Please find below an example of behavior that can be achieved using our theme: https://gyazo.com/cbef23fc26c5466f7b7403269608b18d and https://xstore.8theme.com/elementor/demos/grocery-market. The mobile menu element has been incorporated into the desktop header content area using the Header Builder.

Kind Regards,
8theme team

#378179 Copied In reply to: Changing the place/section where the all departments menu appears once clicked?

Rose Tyler

Support staff

January 1, 2024 at 11:26

Hello, Shino,

Thank you for reaching out to us with your concern.

We have noted that you are utilizing an external plugin, specifically “Custom Product Tabs for WooCommerce” developed by Code Parrots. We kindly suggest that you reach out to the support team of this plugin for assistance as a preliminary step.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

However, if you wish our developers team can personally assist you via our customization service.
To get started, please follow this link to send us your requirements – https://prnt.sc/PZkD4AEf27qO https://www.8theme.com/account/#etheme_customization_panel , and we will prepare a detailed estimate for the customization work. Our goal is to create a design that aligns with your vision and enhances your website’s appearance and functionality.

Customize your website to suit your needs and make it stand out with our expert dev team.

Kind Regards,
8theme team

#378175 Copied In reply to: Single Product Page description and custom tab is duplicate and cannot edit seperately.

Rose Tyler

Support staff

January 1, 2024 at 11:17

Dear Oceanbulkon,

Upon reviewing the latest error log, we have identified several critical errors originating from multiple plugins, as evidenced by the following screenshot: https://prnt.sc/0wLoTT4kxzfh. It appears that these issues may be due to missing files resulting from improper installation of certain plugins, which in turn is causing errors within the editor.

Also, why did you add this code -> https://prnt.sc/79xtyrZcf_vh in your child-theme/functions.php ? If you saw any type of error on your frontend you had to fix it globally rather than make it skipped with the code you added.

We would recommend you (if It is possible for you) that as you had such issues you can try to reinstall plugins installed on your website and if it makes no results then try to reinstall WP fully on your website. Don’t forget to create a backup for your website once you decide to reinstall WP. We had earlier similar questions asked and they were fixed by reinstalling WP.

We appreciate your attention to these matters.

Kind Regards,
8theme team

#378174 Copied In reply to: Urgent Assistance Needed with WPML and Elementor Integration

Rose Tyler

Support staff

January 1, 2024 at 11:11

Hello, GTP,

We appreciate your inquiry and are pleased to confirm that it is entirely feasible to use an image as a background while superimposing a second image over it. Please find an example provided below – https://prnt.sc/9eawEqR1Azsg

Kind Regards,
8theme team

#378172 Copied In reply to: Showing 2 images – 1 overlapping the other

Rose Tyler

Support staff

January 1, 2024 at 10:56

Hello, Nadav,

1/ We would like to inquire about the method you used to enable the Content Delivery Network (CDN) for your website. The activation could have been implemented either through a specific plugin or directly from the server settings. Should you wish to deactivate the CDN, we recommend reaching out to your hosting provider for assistance.

2/ We advise you to create a staging site and proceed with the theme update as outlined in our guide, which can be found at the following link: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/. Subsequently, please ensure that you also update the associated plugins as per the instructions available here: https://www.8theme.com/documentation/xstore/plugins/plugins-update/. Should you require our support during this process, please do not hesitate to provide us with temporary administrative access to your WordPress dashboard and FTP credentials for the staging site.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

We appreciate your attention to these matters and look forward to your response.

Kind Regards,
8theme team

#378171 Copied In reply to: Duplicated the website and purchased a new license – How can I connect the new purchase code?

Rose Tyler

Support staff

January 1, 2024 at 10:51

Hello, Warshne,

Thank you for reaching out to us with your concern.

Kindly proceed by clicking on Check again https://prnt.sc/v7bq72ateuBg and https://prnt.sc/8J7T57WFDUJG Afterwards, please feel free to disregard the “1”
https://prnt.sc/qIiNtFlM_6yE

Kind Regards,
8theme team

#378169 Copied In reply to: still showing System Status -1 even after setting up php.ini at root, home, folder, installation Dir

Rose Tyler

Support staff

January 1, 2024 at 10:48

https://www.8theme.com/topic/latest-news-does-not-appear-in-the-section-allocated-to-it-how-is-this-section-allocated/#post-378163

#378168 Copied In reply to: Latest news does not appear in the section allocated to it. How is this section allocated?
Rose Tyler

Support staff

January 1, 2024 at 10:48
Hello, Yihuan3c,

Thank you for contacting us and for using XStore.

Please find below the custom CSS code that you may apply:

.etheme-sales-booster-sticky-panel { background-color: transparent !important; right: 0px !important; top: 80% !important; }

We hope this information is helpful.

Kind Regards,
8theme team
#378166 Copied In reply to: I hope the position of the floating menu can be adjusted
Rose Tyler

Support staff

January 1, 2024 at 10:45

Hello, Bas Kling,

Thank you for getting in touch with us.

Kindly proceed to clear your browser’s cache before attempting to access the Private Content again. Should the issue persist, we would request that you grant us access to your account through the Private Content section. This will enable us to investigate the matter more thoroughly.

Kind Regards,
8theme team

#378165 Copied In reply to: We need to revert back to the old styles before Christmas, data in private section not available
Rose Tyler

Support staff

January 1, 2024 at 10:27
Hello @ubansal,

Thank you for getting in touch with us.

For the submission of new topics or inquiries, kindly proceed to our support forum at the following link: https://www.8theme.com/forums/xstore-wordpress-support-forum/

Should you wish to alter the color of the sale price, you may do so by applying the custom CSS code provided below:

.cart ins .amount, .price ins .amount, .product-price ins .amount { color: red !important; }

Thank you for choosing 8Theme. Should you require further assistance, please do not hesitate to contact us.

Best regards,
8Theme’s Team
#378164 Copied In reply to: HOW CAN I USE XSTORE TO RANK MY SEO AT ITS BEST. PLEASE SEND DETILED INFORMATION ABOUT IT
Rose Tyler

Support staff

January 1, 2024 at 10:23

Hello, Smalameri,

Thank you for contacting us and for using XStore.

We would like to inform you that the correct sidebar selection was not made previously. We kindly ask that you verify the current settings at your earliest convenience –
https://prnt.sc/eP56-E7_geH7 https://prnt.sc/qrkrMSsjWoOR

Kind Regards,
8theme team

#378163 Copied In reply to: Latest news does not appear in the section allocated to it. How is this section allocated?

Rose Tyler

Support staff

January 1, 2024 at 10:15

Hello, Nadav,

We appreciate your prompt response.

1/ Enclosed is a link that provides a demonstration on how to remove the background image from the heading settings for your convenience: https://prnt.sc/XUr9ALGQUsUl

Upon updating the background image for the header, we noticed that the changes are not visible. This issue may be related to the Content Delivery Network (CDN) you are utilizing. We advise you to clear the CDN cache or consider temporarily disabling the CDN to resolve this matter.

2/ We have observed that the version of the theme you are currently using is significantly outdated. We strongly recommend performing regular updates to avoid encountering related issues. If your site is live, we suggest establishing a staging environment—a complete replica of your live site. You may activate the theme using the same purchase code and proceed with updates and testing in this staging site. Please ensure that you follow the correct update sequence: update the theme first, followed by the Core plugin.

We trust that this guidance will be of assistance to you. Should you require further support, please do not hesitate to contact us.

Kind Regards,
8theme team

#378161 Copied In reply to: Duplicated the website and purchased a new license – How can I connect the new purchase code?
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Viewing 11,400 results - 11,371 through 11,400 (of 68,231 total)

Viewing 30 posts - 11,371 through 11,400 (of 68,231 total)

← 1 2 3 … 379 380 381 … 2,273 2,274 2,275 →

Forum Replies Created

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