Page 379 – 8theme.com

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Viewing 30 posts - 11,341 through 11,370 (of 68,227 total)

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Rose Tyler

Support staff

January 3, 2024 at 11:38

Hello, WebDev,

We are delighted that you have selected XStore as your WooCommerce WordPress theme of choice.

We would like to kindly inform you that while we strive for broad compatibility, we cannot guarantee that our theme will be fully compatible with all third-party plugins. In certain instances, additional customization may be required to ensure seamless integration between the theme and the plugin. Please be aware that such customization falls beyond the purview of our standard support services, as it is not feasible for the theme author to ensure compatibility with the multitude of plugins available.

Should you wish to incorporate a plugin shortcode onto your homepage, we recommend editing the page via Elementor. You can then insert the Shortcode element as outlined in the plugin’s documentation, which can be found here: https://prnt.sc/m_-djfDKAxnt.

For any further support or if you require our assistance in editing your homepage, please do not hesitate to provide us with temporary administrative access to your WordPress site.

We appreciate your understanding and are here to assist you with any additional questions or concerns you may have.

Kind Regards,
8theme team

#378409 Copied In reply to: How to install Judgeme review in product widget

Rose Tyler

Support staff

January 3, 2024 at 11:06

Hello, Victoryunderwear,

Thank you for contacting us and for using XStore.

We would like to inform you that in order to address your concern, it is necessary to regenerate thumbnails as outlined in the WooCommerce documentation. You can find the relevant instructions and guidance at the following links: https://prnt.sc/DxCV6uaiwcZJ https://woo.com/document/fixing-blurry-product-images/

Please note that this requirement is not specific to our theme but is a part of the WooCommerce itself.

Should you require any further assistance, please do not hesitate to contact us.

Kind Regards,
8theme team

#378407 Copied In reply to: Main product images on front page still sized at 400px width (even though 700px selected)

Rose Tyler

Support staff

January 3, 2024 at 10:51

Hello, GTP,

1/ Yes, you can edit the border style in the code.
read more – https://developer.mozilla.org/en-US/docs/Web/CSS/border

2/ background-color: skyblue;
https://prnt.sc/YIw05dMmOTtK
https://developer.mozilla.org/en-US/docs/Web/CSS/background-color

3/ You can use the Chrome inspector tool or any other browser dev tool to find the HTML structure of the page and classes that all the elements have https://prnt.sc/-44VKfuIJHvG

a) .single-product .product_title
b) https://prnt.sc/4tK5zJLfNBk_
.single-product .et_product-block .woocommerce-product-rating
c) .sales-booster-live-viewing

Kind Regards,
8theme team

#378405 Copied In reply to: How to add lines/put elements/buttons inside boxes/shapes?

Rose Tyler

Support staff

January 3, 2024 at 09:47

Hello, GTP,

We would like to confirm that the value “-8vh” provided is indeed a sample. You are encouraged to experiment with various margin values as per your requirements. For further insights on viewport units, you may find the following resource helpful: https://css-tricks.com/fun-viewport-units/

Kind Regards,
8theme team

#378404 Copied In reply to: Showing 2 images – 1 overlapping the other

Rose Tyler

Support staff

January 3, 2024 at 09:43

Hello, Gurhan,

Thank you for reaching out to us and for providing the video link to illustrate the question.

We kindly suggest that you reach out directly to WooCommerce Support for assistance, as your question pertains to their plugin and is not related to our theme’s functionality – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

#378402 Copied In reply to: Checkout privacy policy is not showing up on the frontend?

Rose Tyler

Support staff

January 3, 2024 at 09:35

Hello, GTP,

Yes, you are right.

Kind Regards,
8theme team

#378399 Copied In reply to: Changing the place/section where the all departments menu appears once clicked?

Rose Tyler

Support staff

January 3, 2024 at 08:50

Hello, Bas Kling,

We appreciate your prompt response.

We would like to inform you that we have configured the following settings for the Footer background image: https://prnt.sc/oOcs_hOe9ilT. We kindly ask you to clear your cache and verify the changes.

Kind Regards,
8theme team

#378395 Copied In reply to: We need to revert back to the old styles before Christmas, data in private section not available

Rose Tyler

Support staff

January 3, 2024 at 08:21

Dear, Imad Uddin,

We appreciate your prompt response.

We are reaching out to inquire if you have had the opportunity to review the article on resolving the 500 Internal Server Error in WordPress, which can be found at the following link: https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/.

Additionally, could you please confirm whether you have obtained the server error log from your hosting provider? Our analysis suggests that the issue originates from the server side. Should your hosting provider be unable to assist you in resolving this matter, we would be more than willing to recommend alternative hosting options that may better suit your needs.

Kind Regards,
8theme team

#378390 Copied In reply to: Issue with Xstore Core Plugin – 500 Internal Server Error

Rose Tyler

Support staff

January 3, 2024 at 08:18

Hello, @Mitul,

We are pleased to inform you that your query has been addressed. Kindly review the response at your earliest convenience by following this link: https://www.8theme.com/topic/how-to-add-shipping-amount-by-order-total/ – https://prnt.sc/nublxQJ-57vZ

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that.

Best Regards,
The 8Theme Team

#378389 Copied In reply to: Change background image under page title on website

Rose Tyler

Support staff

January 3, 2024 at 08:16

Hello, Mitul,

We are always eager to assist our valued clients, however, our support services are limited to inquiries directly related to our theme.
Based on your query, it appears that your question pertains to the functionality of the WooCommerce plugin or potentially additional capabilities that may be achieved through the use of a third-party plugin. In this instance, we kindly recommend that you reach out to the WooCommerce plugin support team for specialized assistance.

We appreciate your understanding and are here to help with any theme-related questions you may have in the future.

Kind Regards,
8theme team

#378388 Copied In reply to: How to Add Shipping Amount by Order Total

Rose Tyler

Support staff

January 2, 2024 at 18:26

Hello, Imad Uddin,

When we answered last time, we activated the Core plugin on your site – https://prnt.sc/eQsi_zCirTmr and all worked fine. Not sure what exactly you did, but the problem came back.

We’ve activated the XStore Core plugin on your site one more time and the site works fine – https://prnt.sc/AqsAd_ShRNkX > https://prnt.sc/bbFAtrsO9qB4

If it breaks one more time, we recommend you to contact your hosting provider, as was mentioned from the start.

Hope this article will be helpful for you – https://www.wpbeginner.com/wp-tutorials/how-to-fix-the-internal-server-error-in-wordpress/

Kind Regards,
8theme team

#378354 Copied In reply to: Issue with Xstore Core Plugin – 500 Internal Server Error

Rose Tyler

Support staff

January 2, 2024 at 18:13

Hello, WeMee Store,

We have attempted to access the file via the provided link – https://we.tl/t-dfPYXTeKyv , but unfortunately, we were unable to view it.

Please be informed that the fix was implemented on December 28, 2023, at 16:57. You can review the details at the following screenshot link: https://prnt.sc/3IFfP1x8cXTI.
The last modifications to the file were made on the 30th, as evidenced by this screenshot: https://prnt.sc/QQh4IprQbuQI.

It has come to our attention that the file was inadvertently replaced with an older version that did not include the recent fix. The changes that were rolled back can be examined in these screenshots:
https://prnt.sc/qKrVxYAyz3RG
https://prnt.sc/QhJcQsuf-wfC
https://prnt.sc/ZoSEgzr_PmPX

We have now re-uploaded the latest file version with the necessary fix. Everything should be functioning correctly. For your convenience, here is a video demonstrating the current status: https://we.tl/t-XkLHKoVanD

Best Regards,
The 8Theme Team

#378353 Copied In reply to: Single Product Builder Issue in Xstore(Old)

Rose Tyler

Support staff

January 2, 2024 at 16:41

Hello, Imad Uddin,

Upon reviewing the system logs within WooCommerce under Status > Logs, we have identified an error originating from a third-party plugin, as evidenced by the following screenshot: https://prnt.sc/nTp3MOedoCXJ.

In response to this, we have taken the precautionary measure of deactivating the aforementioned plugin. Subsequently, we have activated the Core plugin to ensure continued functionality.

Kind Regards,
8theme team

#378342 Copied In reply to: Issue with Xstore Core Plugin – 500 Internal Server Error

Rose Tyler

Support staff

January 2, 2024 at 16:03

Hello, AACoffee,

We greatly appreciate you taking the time to inform us.

Warm regards,
The 8Theme Team

#378337 Copied In reply to: Can not apply patches. Error while applying patches

Rose Tyler

Support staff

January 2, 2024 at 15:35

Hello, Bas Kling,

The issue has been resolved. We kindly ask that you clear your cache and verify the accessibility of the Private Content.

Kind Regards,
8theme team

#378333 Copied In reply to: We need to revert back to the old styles before Christmas, data in private section not available
Rose Tyler

Support staff

January 2, 2024 at 15:21
Hello, Zenka,

1/ Fixed. Please check now.

2/ https://prnt.sc/zX-6SKoGfJs4

3/ Please try to use the next custom CSS code:

.sqs-html-content { padding: 0px 15px; }

We trust this will assist you in achieving the desired outcome. Please do not hesitate to reach out for any further assistance.

Best Regards,
8Theme’s Team
#378329 Copied In reply to: Proceed to Checkout button unreadable with font color
Rose Tyler

Support staff

January 2, 2024 at 15:01
Hello, Smalameri,

Thank you for reaching out to us with your query.

Please be advised that the settings for editing the slider are a feature of the Slider Revolution plugin, rather than our theme. Should you encounter difficulties locating the appropriate setting within the plugin, you have the option to apply custom CSS. To do this, please insert the following code into the ‘Theme Options’ under ‘Theme Custom CSS’ for mobile devices:

rs-module#rev_slider_1_1 rs-sbg { padding: 50px !important; }

Kind Regards,
8theme team
#378325 Copied In reply to: How can I change the settings to reduce the image and make it compatible with the mobile phone?
Rose Tyler

Support staff

January 2, 2024 at 14:58

Hello, Shino,

You’re welcome!

Please navigate to the following path in the Header Builder: Main Header > Computed Box > Margin Bottom.

Kind Regards,
8theme team

#378324 Copied In reply to: Single Product Page description and custom tab is duplicate and cannot edit seperately.

Rose Tyler

Support staff

January 2, 2024 at 14:24

Dear, Simon,

Please go to Theme Options > Header builder > Sticky header https://prnt.sc/J5cKuX9e8wFN > change background color for desktop and mobile, then edit the custom header via Multiple headers.

Kind Regards,
8theme team

#378315 Copied In reply to: Troubleshooting Website Template Changes Not Reflecting After Cache Clearing

Rose Tyler

Support staff

January 2, 2024 at 10:23

Dear,

We hope this message finds you well.

In order to dispel any misunderstandings, we kindly request that you provide us with a detailed, itemized list of the assistance you require from our side. Please include references to the relevant pages and accompany each point with screenshots where applicable, to ensure we fully comprehend your needs.

We appreciate your cooperation in this matter and look forward to resolving any issues promptly.

Thank you for your attention to this request.

Best Regards,
8Theme’s Team

#378285 Copied In reply to: Can not set up Instagram Feed or add token to the xstore settings

Rose Tyler

Support staff

January 2, 2024 at 09:51

Hello, Imad Uddin,

Thank you for your response.

Could you kindly furnish us with the text from the server error log file?

Additionally, we request that you temporarily disable any caching mechanisms and the CDN in use.

Kind Regards,
8theme team

#378277 Copied In reply to: Issue with Xstore Core Plugin – 500 Internal Server Error

Rose Tyler

Support staff

January 2, 2024 at 09:29

Hello, @WeMee Store,

Thank you for getting in touch with us.

1/ Could you please provide a detailed description of the issues you encountered prior to the recurrence of the problem with the Single Product Builder? Specifically, were there any additional plugins installed, or were any changes made to the files or server settings?

2/ Additionally, could you specify which static block you are unable to edit? We have attempted to edit a random static block on your website and found that the editor opened without any issues. If possible, could you also provide a video recording of the problem you are experiencing?

Your cooperation in this matter is greatly appreciated, and we look forward to resolving this issue promptly.

Best regards,
The 8Theme Team

#378269 Copied In reply to: Single Product Builder Issue in Xstore(Old)

Rose Tyler

Support staff

January 2, 2024 at 09:20

Hello, Imad Uddin,

As we can see, Core plugin folder has been renamed through FTP, which has resulted in the plugin being disabled. However, the issue at hand continues to persist.

We kindly suggest that you reach out to your hosting provider to request the server error log. This will allow you to review any potential issues and determine what assistance they can provide from their end.

Please keep us updated on the response from your hosting provider.

Kind Regards,
8theme team

#378266 Copied In reply to: Issue with Xstore Core Plugin – 500 Internal Server Error

Rose Tyler

Support staff

January 2, 2024 at 09:00

Hello, Imad Uddin,

We appreciate you reaching out to us and for choosing XStore for your needs.

Unfortunately, we are currently unable to access your site and its Dashboard. Could there be an IP restriction or another form of access limitation in place?

We kindly suggest that you consult with your hosting provider for additional support in this matter.

Kind Regards,
8theme team

#378259 Copied In reply to: Issue with Xstore Core Plugin – 500 Internal Server Error

Rose Tyler

Support staff

January 2, 2024 at 08:51

Hello, Tạ Xuân Thanh,

We are pleased to inform you that the issue has been resolved.

Kind Regards,
8theme team

#378258 Copied In reply to: Request system testing support. (Error: Sorry, I couldn’t get an API response..)

Rose Tyler

Support staff

January 2, 2024 at 08:50

Hello, Traveltogethertours,

We are pleased to inform you that the issue has been resolved.

Kind Regards,
8theme team

#378257 Copied In reply to: Sorry, I cannot get the API response activating theme

Rose Tyler

Support staff

January 2, 2024 at 08:42

Hello, Tạ Xuân Thanh,

We apologize for the inconvenience you are experiencing with the API response during your theme activation process.
Our dev team is working on this issue from the server side, and we will let you know once it is fixed.
Thank you for your cooperation and understanding.

Kind Regards,
8theme team

#378256 Copied In reply to: Request system testing support. (Error: Sorry, I couldn’t get an API response..)

Rose Tyler

Support staff

January 2, 2024 at 08:41

Hello, Traveltogethertours,

We apologize for the inconvenience you are experiencing with the API response during your theme activation process.
Our dev team is working on this issue from the server side, and we will let you know once it is fixed.
Thank you for your cooperation and understanding.

Kind Regards,
8theme team

#378255 Copied In reply to: Sorry, I cannot get the API response activating theme

Rose Tyler

Support staff

January 2, 2024 at 08:17

Hello, Adamb,

Thank you for getting in touch with us.

Could you provide the URL of the site and temporary wp-admin access via the Private Content area?

Kind Regards,
8theme team

#378250 Copied In reply to: Registered license not working for wordpress

Rose Tyler

Support staff

January 2, 2024 at 08:15

Hello, Zg007,

We appreciate your prompt response.

Please provide URL of page from which this screenshot was done – https://imgbb.com/LnKXwfD , so we can inspect the code there.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

#378249 Copied In reply to: How do I make the index page, the home page, so that the “Best-selling products”
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Viewing 11,370 results - 11,341 through 11,370 (of 68,227 total)

Viewing 30 posts - 11,341 through 11,370 (of 68,227 total)

← 1 2 3 … 378 379 380 … 2,273 2,274 2,275 →

Forum Replies Created

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