Hello, MAHDAR,

Private Content

Best Regards,
8Theme’s Team

Hello, Zenoshk,

Thank you for contacting us and for using XStore.

Please be informed that the color settings can be adjusted through the Theme Options under the ‘Theme Custom CSS’ section. Should you encounter any difficulties in locating this option, we kindly request that you grant us temporary administrative access to your WordPress dashboard. This will enable us to review your settings and assist you further.

Kind Regards,
8theme team

Hello, Buf,

First of all, we would like to express our gratitude for reaching out to us with your query.

Regarding your request to have a different text color for a specific item in the header, we are pleased to inform you that this is indeed possible. You can customize the color of individual elements in the header to enhance the visual appeal and highlight certain sections, such as your outlet option.

To assist you further with this customization, we would appreciate it if you could provide us with access to your website and detailed instructions on which particular element you wish to modify. Once we have this information, we will be able to guide you through the process or make the necessary changes on your behalf.

Thank you for your attention to this matter. We look forward to your response and are eager to assist you in achieving the desired look for your website.

Best Regards,
8Theme’s Team

Hello, Razr1911,

We hope this message finds you well. We are reaching out to inquire if the matter concerning the Stisky cart, as referenced in the following screenshot – https://prnt.sc/fgyUbnfB8JEG, has been successfully resolved.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, Buf,

Thank you for contacting us and for using XStore.

We kindly request that you review our changelog at the following link: https://xstore.8theme.com/update-history/. Additionally, please proceed with updating the theme by following the instructions provided here: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/.

Kind Regards,
8theme team

Hello, Mourad,

Thank you for getting in touch with us.

Kirki Customizer Framework plugin was activated on your site, it conflicts with our XStore Core plugin, so we would recommend you disable Kirki.

XStore Core includes the Kirki framework within its codebase. To prevent any potential conflicts, we advise you to deactivate the Kirki plugin when using XStore.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Mailo´s Petshop,

To ensure a more structured and efficient support experience, we respectfully request that you submit each of your inquiries as separate topics within our dedicated support forum. This will allow us to address your concerns promptly and accurately. You may access the forum and post your topics at the following URL: https://www.8theme.com/forums/xstore-wordpress-support-forum/

Regarding your current issues:

1, 4/ As we can see, you have already changed colors.

2/ We are prepared to assist you with renaming translation files. However, to proceed, we require FTP access to your server. Please provide us with the following details: FTP host, FTP username, FTP password, FTP port, and the type of FTP encryption you are using. If you require assistance in generating these credentials, we recommend contacting your hosting provider for guidance.

5/ To better understand the issue you are encountering with the Brands feature, we kindly ask that you provide us with a video recording that demonstrates the problem.

We appreciate your cooperation and look forward to assisting you further. Should you have any questions or require additional support, please do not hesitate to reach out.

Kind Regards,
8theme team

Hello, @diatomee,

We are grateful for your swift reply.

Could you kindly furnish us with a screenshot illustrating the issue at hand?

Additionally, we request that you supply the URL of the site in question along with temporary administrative access to the WordPress dashboard.

Best regards,
The 8Theme Team

Hello, Mailo´s Petshop,

We hope this message finds you well. We would like to extend our gratitude for your swift response to our previous communication.

1/ We have modified the settings within the ‘Appearance’ section, specifically under ‘Widgets’ > ‘Shop sidebar’. We kindly ask that you review these changes at your earliest convenience to ensure they meet your expectations.

2/ You need to rename this file https://prnt.sc/6Muc3A1hABOq to xstore-de_DE.po and change the location to /wp-content/languages/themes/ folder.

3/ It is correct that the child theme is activated.

4/ We suggest editing the color code #f3c81c located in ‘Theme Options’ > ‘Theme custom CSS’. This adjustment will ensure consistency with your desired aesthetic.

We appreciate your attention to these matters and look forward to your confirmation on the completion of these tasks.

Kind Regards,
8theme team

Hello, Anastasiia,

We advise you to reach out to the customer support team for the Loco Translate plugin for further assistance.

Should you find that all other strings have been successfully translated, we suggest implementing the following code as a temporary solution: please navigate to Theme Options and insert the code into the ‘Theme Custom CSS’ section:

.et_element .cart-widget-subtotal .small-h {
     font-size: 0px; 
}
.et_element .cart-widget-subtotal .small-h:before {
     content: "Подытог:"; 
     display: block;
     font-size: 14px;
}

Kind Regards,
8theme team

Hello, Mailo´s Petshop,

We are currently experiencing difficulties accessing the Dashboard using the credentials that were provided to us. To proceed with our tasks effectively, we kindly request that you grant the user account the necessary Administrator role permissions.

Once the access has been updated, we would appreciate it if you could confirm the change by notifying us.

Thank you for your prompt attention to this matter.

Kind Regards,
8theme team

Hello, Alyvalco,

Please find the following example for your reference: https://prnt.sc/ktb_Rw7I6QgD

Best Regards,
8Theme’s Team

Hello, Anastasiia,

We appreciate your prompt response.

Kindly proceed to download the .pot file using the following link: https://we.tl/t-iR1Lf0TCar. Once downloaded, please re-upload the xstore.pot file to the xstore/languages directory using your FTP client.

Afterward, navigate to ‘Loco Translate’ within your WordPress dashboard, select ‘Themes’, choose ‘XStore’, and click on ‘Edit Translation’. There, you will find the ‘Sync’ button; please click on it to synchronize the translations.

Should you require any further assistance, please do not hesitate to reach out.

Kind Regards,
8theme team

Hello, Peter,

We appreciate your prompt response.

We suggest that you explore the use of Banner elements, as illustrated in the following example: https://xstore.8theme.com/elementor/demos/minimal-fashion02/banner-element/. Should this not meet your requirements, we kindly advise reaching out to the Elementor plugin support team for further guidance on accomplishing your objectives.

Best Regards,
8Theme’s Team

Hello, ProdbyDaan,

Thank you for contacting us and for using XStore.

For the issue you are experiencing, we kindly suggest navigating to Theme Options, then to WooCommerce, followed by Shop, and finally to Shop Page Layout, where you can disable the “Sticky Sidebar” feature.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team