Hello, Juergen,

We appreciate you contacting us regarding your concern.

Kindly furnish us with the URL and temporary wp-admin credentials to enable us to review your settings thoroughly.

Best Regards,
8Theme’s Team

Hello, Ziga32,

Thank you for reaching out to us with your concern. We understand that you have disabled the lightbox feature on your website, yet it appears to still be active as per the screenshots you’ve provided.

Please edit any page using Elementor page builder > go to Site settings > Lightbox > Image Lightbox > disable. Clear cache and check Lightbox on the single product page then.

Kind Regards,
8theme team

Hello, Nebcreative,

The issue was fixed by selecting the mentioned on the screenshot width for the Instagram element – https://prnt.sc/AqAwp2_FiXNr

Best Regards,
8Theme’s Team

Hello, Mitul,

Please accept our apologies, but your inquiry falls outside the scope of our theme’s support responsibilities. We have provided you with a response recommended by WordPress support. If it does not work or you are unsure how to implement it, we advise you to contact WordPress support services for further assistance.

Kindly note that modifications to the files exceed the level of support we offer, as we only service the default functionality of our theme.

Best Regards,
8Theme’s Team

Hello, Coderythm,

Thank you for reaching out to us and for choosing our theme for your WordPress website.

Here is the reason of your problem – https://prnt.sc/bhztEfAC4Pvu

This issue is similar to the one discussed in the following support thread: https://wpml.org/forums/topic/fatal-error-uncaught-error-call-to-undefined-function-simplexml_load_file-3/
The SimpleXML extension is not active on the server. Forcing a re-install of XML solved it.
apt-get –reinstall install php7.3-xml

Please contact your hosting provider and ensure that the simplexml_load_file() function is activated on your server side.
Additionally, we have noticed some WooCommerce notices that require your attention, as shown in this screenshot: https://prnt.sc/y5CCdQ2Ko8AT

Let us know once all this will be fixed from the server side.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

We kindly ask that you review the current menu – https://prnt.sc/mOXHzI9Z15K_

Additionally, we suggest that you consider create and edit the product description using Elementor https://prnt.sc/8zC7flX5xzmi

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Nedimzidane,

Thank you for reaching out to us with your inquiry.

Could you please inform us whether you utilize the WPBakery or Elementor plugin?

For WPBakery: we offer a page importer tool that enables you to obtain pages from our various demonstrations. You can view the tool in action here: https://youtu.be/wkIKN2IyEZI?feature=shared.

For Elementor: https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

We trust that the information provided will be of significant assistance to you.

Best Regards,
8Theme’s Team

Hello, MAHDAR,

Ok.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Diatomee,

We would like to extend our gratitude for your swift response to our previous communication.

Upon installation of the WooCommerce plugin, we have observed that the memory limit displayed is consistent with the value of 40, as indicated in the screenshot provided: https://prnt.sc/XdVTec1Cs8Wj. This observation confirms that the memory limit issue is not originating from our theme, as all themes and plugins on your site are detecting the same value.

Should you have confidence in your hosting provider’s assurance that there are no memory limits imposed, please feel free to disregard this message. You may proceed to the next step of import: https://prnt.sc/Cx2ILWJ_EOkN.

We appreciate your attention to this matter and remain at your service for any further assistance you may require.

Yours Sincerely,
8Themes Team.

Hello, Stephan,

We appreciate your prompt response.

We regret to inform you that the “Frequently Bought Together” feature is currently only available for simple products, not for variable products.

Best Regards,
8Theme’s Team

Hello, Amamatdi,

We appreciate your prompt response.

We have noticed that you have started utilizing the new Single Product Builder. Consequently, it is necessary to incorporate the sticky cart element into the content area.

Kindly clear your cache and verify the changes at your earliest convenience.

Best Regards,
8Theme’s Team

Hello, Zakariyos,

Thank you for getting in touch with us.

We have observed that variations are displayed when the Single Product Builder is deactivated, as illustrated in the following screenshot: https://prnt.sc/94YSQkcDeNgH.
It looks like the plugin is not compatible with the builder.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

However, if you wish our developers team can personally assist you via our customization service (paid).
To get started, please follow this link to send us your requirements – https://prnt.sc/PZkD4AEf27qO https://www.8theme.com/account/#etheme_customization_panel , and we will prepare a detailed estimate for the customization work. Our goal is to create a design that aligns with your vision and enhances your website’s appearance and functionality.
Customize your website to suit your needs and make it stand out with our expert dev team.

Best Regards,
8Theme’s Team

Hello, Stephan,

Thank you for reaching out to us with your concern regarding the Live Paste feature.

We would like to inform you that we are currently experiencing a technical issue with the live copy feature on our server. We are diligently working to resolve this matter within the next month. Alternatively, should we be unable to rectify the issue in a timely manner, we may consider discontinuing the feature altogether.

In the interim, we kindly request that you download the necessary files for certain elements from the following link: https://we.tl/t-gg1Ft71z8a. Upon successful download, please proceed to edit a page using the Elementor tool and import the templates to your website as per the instructions available at https://elementor.com/help/template-library/.

Furthermore, we invite you to inform us of any additional elements you require. Upon receiving your request, we will promptly supply the corresponding files on an individual basis.

We apologize for any inconvenience this may have caused and sincerely hope for your understanding as we work to improve our services.

Best Regards,
8Theme’s Team

Hello, Boddicker,

We kindly request that you grant us temporary wp-admin access. This will enable us to review your settings through the Loco Translate plugin and assist you with the translation of the specified text.

Additionally, please note that the popup cart feature can be deactivated by navigating to Theme Options > Header Builder > Cart settings.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Buf,

We appreciate your prompt response.

1/ We would like to inform you that the following code snippet can be inserted into your website by navigating to Theme Options and then selecting the Theme Custom CSS section:
.header-main-menu.et_element-top-level .menu > li#menu-item-1534 a {color: red;}

2/ There is no such option for the outlet category, unfortunately.

Kind Regards,
8theme team