Hello, Mailo´s Petshop,

We are reaching out to inquire whether you have the translation files for the theme readily available. If so, could you kindly upload them to a file-sharing service, such as WeTransfer (https://wetransfer.com/), and share the download link with us? Upon receipt, we will proceed to upload the files to your website and create a tutorial video for your convenience.

Alternatively, if you do not have the translation files, please inform us, and we will proceed to upload our pre-existing files.

Thank you for your cooperation.

Kind Regards,
8theme team

Hello, Juergen,

We kindly request that you navigate to the Dashboard, select ‘Products’, and utilize the search function as depicted in the following screenshot: https://prnt.sc/ilNxJ10yt0z6. Please ensure that the product you intend to add is searchable in this section.

Subsequently, we would appreciate it if you could document the issue you are encountering by recording a video that captures the problem and the steps you are taking. Once the video is recorded, please upload it to a file-sharing service, such as https://wetransfer.com/, and share the download link with us.

Providing us with the video will enable us to replicate your actions and better understand the issue with the ‘Bought Together’ feature.

We thank you in advance for your cooperation and look forward to resolving this matter promptly.

Best Regards,
8Theme’s Team

Hello, Zenoshk,

What exactly video do you mean? It can’t work because you are using Elementor on site, but the demo you referring to uses WPBakery. Please do not use both plugins together.

The Elementor demo doesn’t have the mentioned element, please check https://xstore.8theme.com/elementor/demos/niche-market
If you want to show the product like this https://ibb.co/5xNT3N4, but with Elementor editor, edit your page, add a column > add Products Grid element, set limit to 1 product > add border, and so on via settings of the element.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello, Muhamed,

Thank you for reaching out to us with your concern regarding the WPML translation on your website.

Provide us with FTP access. This will enable us to investigate the problem more thoroughly.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, Maloneweb,

Thank you for your inquiry.

Please be advised that your request has been forwarded to the appropriate team for further attention. You can expect a response from them in due course.
Should you not get the response within 12 hours, please do not hesitate to contact them again by email (Private Content area).

Best Regards,
8Theme’s Team

Hello, Mailo´s Petshop,

We are writing to express our gratitude for choosing XStore and for reaching out to us with your concern. It has come to our attention that we are currently unable to log in to the wp-admin panel of your website.

To address this issue promptly, we kindly request that you verify the wp-admin credentials and provide us with the correct access details. Ensuring accurate login information will enable us to assist you more efficiently.

We appreciate your cooperation and look forward to resolving this matter to your satisfaction.

Best Regards,
8Theme’s Team

Hello, Diego,

Thank you for reaching out to us with your concern.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.

Should the issue continue, please keep all third-party plugins deactivated on your site and allow us permission to debug your site (provide temporary wp-admin access). This includes deactivating all third-party plugins and on-site customization. This will enable us to investigate and assist you more effectively.

Please ensure that you have a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team

Hello, Ziga32,

You’re welcome!

Kind Regards,
8theme team

Hello, Marco A Jimenez,

We appreciate your prompt response.

To change the label text please go to Loco translate Themes > XStore > edit as in this example – https://prnt.sc/cfmetabWt-o8

Best Regards,
8Theme’s Team

Hello, Alyvalco,

Upon reviewing your recent correspondence, we have noticed that the information provided appears to be somewhat ambiguous. Specifically, we observed that the two screenshots you have submitted are identical.

Furthermore, we have conducted an examination of your Home page and can confirm that the ‘mob-hide’ and ‘dt-hide’ classes have been implemented correctly. As evidenced by the following screenshots, one row is effectively concealed in the desktop view (https://prnt.sc/mjCssLzSevsX), while another row remains hidden in the mobile view, which also encompasses tablet devices due to the code’s functionality up to a maximum width of 992 pixels (https://prnt.sc/PEe_Zhhs0LaI).

Please try to set the next settings for the mobile banner row – https://prnt.sc/9rp8QKhniC1T and you will get – https://prnt.sc/dgOdMesf_X00

Should this not align with your intended outcome, we kindly request that you provide a more detailed explanation of the results you are aiming to achieve.

We appreciate your cooperation and look forward to your clarification.

Best Regards,
8Theme’s Team

Hello, Ziga32,

We appreciate your prompt response.

We kindly request that you implement the following custom CSS code:

form #billing_country_field.et-advanced-label label[for],
form #shipping_country_field.et-advanced-label label[for]{
    position: static;
    margin: 0;
}

Kind Regards,
8theme team

Hello, Nebcreative,

You’re welcome!

Best Regards,
8Theme’s Team

Hello, Ziga32,

Thank you for reaching out to us.

Kindly furnish us with the URL of the page where the issue is observable.

Kind Regards,
8theme team

Hello, Fensterluke,

Thank you for getting in touch with us.

Please install the WooCommerce plugin, then go to WooCommerce > Status and check what Memory limit value is shown there. If the value indicated is 40, this would suggest that the memory limit constraint is not a result of our theme. This is because the same value is being recognized by all themes and plugins on your website.
Should you have confidence in your hosting provider’s assurance that there are no memory limits imposed, please feel free to disregard this message. You may proceed to the next step of import: https://prnt.sc/2p9GURcl4GSC

We appreciate your attention to this matter and remain at your service for any further assistance you may require.

Best Regards,
8Theme’s Team

Hello,

Upon reviewing your website’s Home page, we have not observed the issues you referenced. We kindly ask that you inspect the Private Content section for further details.

It appears that clearing your browser’s cache may resolve the difficulties you are encountering. Additionally, we recommend updating your browser to the latest version—we utilize Google Chrome for optimal performance—and disabling any extraneous browser extensions that could potentially interfere with your site’s functionality.

Should you require any further assistance, please do not hesitate to reach out.

Kind Regards,
8theme team