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Bought together does not appear on my selected product

This topic has 9 replies, 3 voices, and was last updated 3 months, 3 weeks ago ago by Andrew Mitchell

Juergen

Participant

January 17, 2024 at 15:14

I have added the product “Pork Chicken Mutton” “Pork Chicken Terrine” to bought together.

https://www.dropbox.com/scl/fi/dzg3su1zu5bhd7ientxby/2024-01-17_14-58-11.jpg?rlkey=ua0wq9h0bo2wsd8ewv0hosawa&dl=0

When I call up “Pork Chicken Mutton” in the store, no reference to the chicken terrine appears.

Am I doing something wrong? By the way, the cache has been emptied.

#380250 Copied Theme version: 9.2 WooCommerce version: 8.5.1

8 Answers

Rose Tyler

Support staff

January 17, 2024 at 17:05

Hello, Juergen,

We appreciate you contacting us regarding your concern.

Kindly furnish us with the URL and temporary wp-admin credentials to enable us to review your settings thoroughly.

Best Regards,
8Theme’s Team

#380277 Copied

Juergen

Participant

January 17, 2024 at 19:18

see private content area

Please contact administrator
for this information.

#380288 Copied

Rose Tyler

Support staff

January 18, 2024 at 10:10

Hello, Juergen,

We appreciate your prompt response.

We would like to inform you that the product “Pork Chicken Mutton” is not currently listed under Dashboard > Products, as evidenced by the screenshot provided: https://prnt.sc/IYtr1cyrpNXc. Consequently, it appears that this product has not been created yet and will need to be added to the system.

Best Regards,
8Theme’s Team

#380352 Copied

Juergen

Participant

January 18, 2024 at 11:21

Hi Rose,

it is not working.

I tried to add to the product “Pork chicken Terrine” the product “Baked Camenbert”.

see screenshot: https://www.dropbox.com/scl/fi/w0ca8k9r7w2211mtqignj/2024-01-18_11-14-34.jpg?rlkey=rh3ti08kojegl598p8m52mhe3&dl=0

If I click after updating and clearing the cache on “Pork Chicken..” the product “Baked Camenbert” will not appear.

#380375 Copied

Rose Tyler

Support staff

January 18, 2024 at 12:17

Hello, Juergen,

We kindly request that you navigate to the Dashboard, select ‘Products’, and utilize the search function as depicted in the following screenshot: https://prnt.sc/ilNxJ10yt0z6. Please ensure that the product you intend to add is searchable in this section.

Subsequently, we would appreciate it if you could document the issue you are encountering by recording a video that captures the problem and the steps you are taking. Once the video is recorded, please upload it to a file-sharing service, such as https://wetransfer.com/, and share the download link with us.

Providing us with the video will enable us to replicate your actions and better understand the issue with the ‘Bought Together’ feature.

We thank you in advance for your cooperation and look forward to resolving this matter promptly.

Best Regards,
8Theme’s Team

#380393 Copied

Juergen

Participant

January 18, 2024 at 12:56

Hi Rose,

why don’t you try it by yourself?

For me it is not working, see here

https://www.dropbox.com/scl/fi/jl5vyvuiw17g46bmkz5tp/2024-01-18_12-49-33.mp4?rlkey=twdy1ptgjz1z27d80z3el4ws5&dl=0

Best regards

Juergen

#380411 Copied

Juergen

Participant

January 18, 2024 at 13:02

I found the problem, Sorry for bothering.

#380415 Copied

Andrew Mitchell

Support staff

January 18, 2024 at 13:02

Dear Juergen,

We trust our theme is enhancing your experience. Taking a brief moment to rate it with a glowing 5 stars on ThemeForest would be immensely appreciated. Your feedback holds significant value for us.

Click here to rate now: https://themeforest.net/downloads

Thank you sincerely for your ongoing support!

Best Regards,
The 8Theme Team

#380416 Copied
Tagged: bought together, ecommerce solutions, product display issue, woocommerce support, woocommerce themes, wordpress plugins, wordpress troubleshooting
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Bought together does not appear on my selected product

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