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The Buy Now Button Does Not Working - by sunny

This topic has 7 replies, 3 voices, and was last updated 3 months, 3 weeks ago ago by Andrew Mitchell

sunny

Participant

January 17, 2024 at 17:30

Customer clicks on buy button to buy product but buy button is not working

#380281 Copied Theme version: .9.2.5 WooCommerce version: Version 8.4.0

6 Answers

Rose Tyler

Support staff

January 17, 2024 at 20:19

Hello,

Thank you for reaching out to us with your concern.

We recommend that you disable all third-party plugins that are not included with XStore (https://xstore.helpscoutdocs.com/article/36-included-plugins). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.

Should the issue continue, please keep all third-party plugins deactivated on your site and allow us permission to debug your site (provide temporary wp-admin access). This includes deactivating all third-party plugins and on-site customization. This will enable us to investigate and assist you more effectively.

Please ensure that you have a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team

#380298 Copied

sunny

Participant

January 19, 2024 at 05:02

please solve my problem

Please contact administrator
for this information.

#380520 Copied

Rose Tyler

Support staff

January 19, 2024 at 09:25

Hello, Sunny,

We are grateful for your swift response.

Kindly inform us of the outcomes of your tests once third-party plugins have been deactivated and the parent theme has been enabled.

Additionally, we are currently unable to log in with the credentials you have supplied. Could you please verify them and furnish us with the correct information?

Best Regards,
8Theme’s Team

#380557 Copied

sunny

Participant

January 19, 2024 at 09:52

This is wp- admin id& password

Please contact administrator
for this information.

#380561 Copied

Rose Tyler

Support staff

January 19, 2024 at 10:27

Hello, Sunny,

We appreciate your prompt response.

We are reaching out to kindly request that you verify the functionality of the “Buy Now” button on the following product page: https://outfithood.in/product/original-gangster-oversized-t-shirt-2/. Our team has recently disabled the “Ajax add to cart for WooCommerce” plugin, which should have resolved any previous issues.

Best Regards,
8Theme’s Team

#380565 Copied

Andrew Mitchell

Support staff

January 19, 2024 at 10:29

Dear sunny,

Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

Click here to share your insights: https://themeforest.net/downloads

Your support fuels our journey, and we appreciate it more than words can express.

Best Regards,
The 8Theme Team

#380566 Copied
Tagged: fix woocommerce buy now button, improve wordpress woocommerce functionality, resolve woocommerce checkout issues, woocommerce themes troubleshooting, wordpress woocommerce button not working, wordpress woocommerce buy now error
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