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Forum Replies Created

Viewing 30 posts - 10,921 through 10,950 (of 68,231 total)

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Rose Tyler

Support staff

January 19, 2024 at 08:21

Hello, Mariangio,

We appreciate your prompt response.

” when I am logged in.” – we would like to request temporary administrative access to your WordPress dashboard in order to conduct a thorough examination of the issue you’ve encountered while logged in.

Additionally, could you please inform us if you are utilizing any caching plugins or a Content Delivery Network (CDN)? These could potentially be contributing factors to the problem you are experiencing. We kindly ask that you clear all forms of cache, including those on your browser, any caching plugins, the CDN, and your server. Furthermore, please ensure that the Menu cache is disabled within the Theme Options under Speed Optimization. Once these steps have been completed, please review the header to see if the issue has been resolved.

We appreciate your cooperation and look forward to your prompt response.

Best Regards,
8Theme’s Team

#380536 Copied In reply to: Issue in the header display that is sudendly lost

Rose Tyler

Support staff

January 18, 2024 at 17:26

Hello, Boucherie Diouri,

Thank you for reaching out to us with your concern.

Please enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.

Furthermore, we have noted that your current environment is running on PHP version 8.2.10. To ensure optimal compatibility and performance, we advise you to downgrade to PHP version 8.1.

Let us know the results.

Best Regards,
8Theme’s Team

#380487 Copied In reply to: Critical error when clicking on Order Button on xStore
Rose Tyler

Support staff

January 18, 2024 at 17:08
Hello, Buf,

You’re welcome!

.woocommerce-order-received .content .woocommerce-order { display: flex; flex-direction: column; } .woocommerce-order-received .woocommerce-thankyou-order-received { order:1; } .woocommerce-order-received p.text-center { order: 2; } .woocommerce-order-received .woocommerce-order-overview-wrapper { order: 3; } .woocommerce-order-received section.woocommerce-order-details { order: 5; } .woocommerce-order-received section.woocommerce-customer-details { order: 4;}

– change orders depending on your needs.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team
#380483 Copied In reply to: Change some elements on the checkout process
Rose Tyler

Support staff

January 18, 2024 at 16:58

Hello, Maloneweb,

We are pleased to inform you that our customization team has responded to your recent email inquiry. We kindly ask that you review their reply at your earliest convenience and continue the correspondence directly via email to address any further questions or concerns you may have.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

#380471 Copied In reply to: Customize product filter widget in homepage

Rose Tyler

Support staff

January 18, 2024 at 16:46

Hello, Weblike PRO,

Thank you for reaching out to us with your query.

Thank you for reaching out to us with your query. We understand that you would like to hide the variation swatches on your website in various sections, including the product category page, homepage, and related products on the product page.

To achieve this, kindly navigate to Theme Options, then proceed to WooCommerce, followed by Shop elements. From there, access Variation swatches, select Positions, and choose the “Disable” option.

Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

#380469 Copied In reply to: Hide product variations swatches on category view

Rose Tyler

Support staff

January 18, 2024 at 16:41

Hello, Ziga32,

We appreciate you reaching out to us and for your patronage of XStore.

Please be informed that testing is required, but we anticipate that everything should function as you expected.

Kind regards,
The 8Theme Team

#380468 Copied In reply to: Quantity discount only on selected products and/or categories?
Rose Tyler

Support staff

January 18, 2024 at 16:33
Hello,

Thank you for contacting us and for using XStore.

1/ To enlarge the agree checkbox on the checkout page, you can add custom CSS code (Theme Options > Theme Custom CSS > Global):

.woocommerce form .form-row .input-checkbox { transform: scale(1.3); /* Adjust the scale value as needed */ }

2/

.woocommerce-order-received a.woocommerce-privacy-policy-link { display: none !important; }

3/ Theme Options > Theme Custom CSS > Global:

.woocommerce-order-received .woocommerce-columns { display: flex; flex-direction: row-reverse; } .woocommerce-order-received .woocommerce-column { width: 100%; }

and Theme Options > Theme Custom CSS > Mobile:

.woocommerce-order-received .woocommerce-columns { display: flex; flex-direction: column-reverse; }

We trust that the information provided will be of significant assistance to you.

Best Regards,
8Theme’s Team
#380466 Copied In reply to: Change some elements on the checkout process
Rose Tyler

Support staff

January 18, 2024 at 16:11

Hello, Maloneweb,

We kindly ask you to review the initial response provided in this thread, as the information remains unchanged. To achieve the desired functionality, additional customization or possibly the implementation of an extra plugin will be necessary. Please note that such customization falls beyond the scope of our standard support services. Should you require assistance with customization, we invite you to engage with our customization team, which is a premium service.

Furthermore, we encourage you to submit your feature request on our Taskboard at https://www.8theme.com/taskboard/. This platform allows other customers to view and vote on proposed enhancements, potentially influencing their prioritization and development.

Thank you for your understanding and cooperation.

Best Regards,
8Theme’s Team

#380464 Copied In reply to: Customize product filter widget in homepage

Rose Tyler

Support staff

January 18, 2024 at 16:00

Hello, Xie Seth,

Thank you for reaching out to us with your concern.

Upon reviewing your site in the Chrome browser, we have found no issues, as evidenced by the following screenshot: https://gyazo.com/c3cc4da63776554daeb8e4a01fdd9ffc. Should you wish to disable the Sticky footer feature, you may do so by navigating to Theme Options > Footer > Footer Layout > Sliding Effect and selecting ‘Off’.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#380462 Copied In reply to: Page content and footer are mixed together

Rose Tyler

Support staff

January 18, 2024 at 15:56

Hello, Infomrprod,

Thank you for reaching out to us with your query regarding the filtering functionality.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.

Should the issue continue, please keep all third-party plugins deactivated on your site and allow us permission to debug your site. This includes deactivating all third-party plugins and on-site customization. This will enable us to investigate and assist you more effectively.

Please ensure that you have a complete backup of your site before proceeding.

Best Regards,
8Theme’s Team

#380461 Copied In reply to: Filters do not work in search results

Rose Tyler

Support staff

January 18, 2024 at 15:51

Hello, Diatomee,

You’re welcome!

Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum.

Yours Sincerely,
8Themes Team.

#380459 Copied In reply to: Memory limit -1 problem when installing the xstore theme

Rose Tyler

Support staff

January 18, 2024 at 15:40

Hello, Zakki,

Thank you for reaching out to us with your concern regarding the sticky feature on your product page.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, but not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#380456 Copied In reply to: Product images sticky not working properly

Rose Tyler

Support staff

January 18, 2024 at 15:39

Hello, Diatomee,

Thank you for getting in touch with us.

“But the Xstore dashboard status : “memory limit” still displays 40M !!” – this is not true, and we already provided you with the screenshot from your site.
To be able to see the updated value you need to clear the cache by clicking on “Check again” button – https://prnt.sc/ral4hWTLo08X
Please go to this page https://www.dia****ebijoux.com/wp-admin/admin.php?page=et-panel-system-requirements and check. Please do not ignore our screenshot this time.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Yours Sincerely,
8Themes Team.

#380455 Copied In reply to: Memory limit -1 problem when installing the xstore theme

Rose Tyler

Support staff

January 18, 2024 at 15:32

Hello, MAHDAR,

Thank you for contacting us and for using XStore.

We have identified that the issue you are experiencing is due to a specific custom CSS code, which can be viewed at the following link: https://prnt.sc/_SeLBO50fJKN. To resolve this problem, please locate where this code has been implemented within your system and proceed to modify or delete it accordingly.

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

#380453 Copied In reply to: Display the number of inventory of variable products in the Elementor page builder

Rose Tyler

Support staff

January 18, 2024 at 15:15

https://www.8theme.com/topic/issue-in-the-header-display-that-is-sudendly-lost/#post-380404

#380450 Copied In reply to: Issue in the header display that is sudendly lost

Rose Tyler

Support staff

January 18, 2024 at 15:15

Hello, Mariangio,

We appreciate your prompt response.

We have reviewed your website and observed the following issue as depicted in this screenshot: https://prnt.sc/d5kAjxYcT80j. Unfortunately, without access to the wp-admin panel, we are unable to examine your settings in detail.

Please verify who has access to the settings, as it is possible that changes have been made without your knowledge. Settings do not alter themselves automatically; human intervention is required.

You mentioned that when you attempt to modify the settings, they function correctly. Therefore, please adjust the header according to your requirements and ensure to monitor who has access and what actions are being taken on the site to prevent such issues in the future.

Best Regards,
8Theme’s Team

#380449 Copied In reply to: Issue in the header display that is sudendly lost

Rose Tyler

Support staff

January 18, 2024 at 15:03

Hello, Diatomee,

We kindly request that you review the following link at your earliest convenience: https://prnt.sc/veIKPfzTukj1

Thank you for your attention to this matter.

Yours Sincerely,
8Themes Team.

#380448 Copied In reply to: Memory limit -1 problem when installing the xstore theme

Rose Tyler

Support staff

January 18, 2024 at 14:56

Hello, DEVELOWEB,

We appreciate your inquiry and are glad to assist you.

For your request, kindly navigate to the following path in your theme settings: Theme Options > WooCommerce > Cart/Checkout Layout > Use Header Builder, and ensure that it is set to ‘On’.

If you require any further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

#380440 Copied In reply to: Top Bar Header in Cart and Checkout page

Rose Tyler

Support staff

January 18, 2024 at 14:54

Hello, Diatomee,

We would like to reiterate that you are welcome to commence your project if you have confidence in your hosting provider’s capabilities. Should you encounter any significant difficulties with the importation of the demo content, please rest assured that we are committed to providing you with the necessary assistance.
Please note that our theme just detects your server’s WP_MEMORY_LIMIT, it doesn’t affect it, in the same manner as the WooCommerce plugin does. If you were to activate a different theme on your site, you would observe identical results in the WooCommerce > Status section, as illustrated here: https://prnt.sc/XdVTec1Cs8Wj.
We hope it is clear now.

Yours Sincerely,
8Themes Team.

#380439 Copied In reply to: Memory limit -1 problem when installing the xstore theme

Rose Tyler

Support staff

January 18, 2024 at 14:27

Hello, Peter,

Thank you for reaching out to us with your inquiry.

We understand that you are looking to create a specialized search engine on your website that can provide users with tips and advice based on specific phrases they enter, such as “cough” or “runny nose,” rather than displaying product results from your store.

While our templates are designed to provide a robust and flexible foundation for your website, the functionality you are describing would typically require a more advanced search solution or a custom-built feature to cater to your specific needs.

To achieve this, you might consider using a plugin or a third-party search engine that specializes in content-based search results. There are several options available that can be integrated into your website, such as:

1. SearchWP – A WordPress plugin that allows for custom search engines to be created with the ability to index and search content by specific criteria.
2. Relevanssi – Another WordPress plugin that provides a more fine-tuned search experience, with the capability to search for phrases and provide relevant results.
3. Elasticsearch – A powerful, open-source search engine that can be customized for various use cases, including content search.

We recommend exploring these options to determine which one best fits your requirements. Additionally, if you need a more tailored solution, you may want to consider hiring a developer who can create a custom search engine specifically for your website.

Best Regards,
8Theme’s Team

#380433 Copied In reply to: Question about the search engine on the website

Rose Tyler

Support staff

January 18, 2024 at 13:55

Hello, Mariangio,

We appreciate you reaching out to us.

Upon initial review, we have observed that the header and menu on your website appear to be functioning correctly.

To assist you further, could you please specify which settings you have found to be missing? Additionally, we kindly request that you provide us with temporary wp-admin access to facilitate a more thorough investigation.

Best Regards,
8Theme’s Team

#380431 Copied In reply to: Issue in the header display that is sudendly lost

Rose Tyler

Support staff

January 18, 2024 at 13:54

Hello,

We’ve edited the Home page and re-selected colors for a few settings, for example – https://prnt.sc/_oJbunoDfawr

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Yours sincerely,
The 8Themes Team

#380430 Copied In reply to: live site looks differant to when editing with elementor

Rose Tyler

Support staff

January 18, 2024 at 13:30

Hello, EmporioWeb,

Thank you for reaching out to us with your concern.

Please navigate to the following location within your website’s dashboard: Appearance > Widgets > Shop Sidebar. Once there, we suggest attempting to utilize the default WooCommerce price filter. For your reference, you can view the process here: https://prnt.sc/MUL9sTbd0T-l

Best Regards,
8Theme’s Team

#380427 Copied In reply to: Price Filter on Shop Page doesn’t work correctly

Rose Tyler

Support staff

January 18, 2024 at 13:28

Hello,

We appreciate your prompt response.

Please watch the video we provided via the Private Content area.

Yours sincerely,
The 8Themes Team

Please contact administrator
for this information.

#380426 Copied In reply to: live site looks differant to when editing with elementor

Rose Tyler

Support staff

January 18, 2024 at 13:13

Hello, Mailo´s Petshop,

You are welcome!
If you like our theme your good comment and 5 stars rating would be much appreciated. You can do it in your Downloads area – https://themeforest.net/downloads

Kind Regards,
8theme team

#380423 Copied In reply to: Nach dem neuen update sind viele Übersetzungen von loco verschwunden

Rose Tyler

Support staff

January 18, 2024 at 13:10

Hello, Peter,

You are using the 8.3 version of PHP, but we asked you to downgrade it to 8.0 or 8.1.
Should you require assistance with the downgrading process, we encourage you to reach out to your hosting provider for support. Your attention to this matter is greatly appreciated, and we urge you not to overlook this important advisory.

You can download Massive Addons For WPBakery plugin from this page https://www.8theme.com/downloads/ You can install it but this plugin is not obligatory.

Kind Regards,
8theme Team

#380421 Copied In reply to: Problem with tabs – Products are not appearing

Rose Tyler

Support staff

January 18, 2024 at 12:58

Hello, Maloneweb,

Thank you for getting in touch with us.

Please be informed that you can modify styles through the element’s settings at the following link: https://prnt.sc/MKHcXj5M4w5F. Additionally, the Brands option is accessible also: https://prnt.sc/c5_GC2LENPga.

Best Regards,
8Theme’s Team

#380414 Copied In reply to: Customize product filter widget in homepage

Rose Tyler

Support staff

January 18, 2024 at 12:49

Hello, Mailo´s Petshop,

We are pleased to inform you that we have successfully uploaded the relevant files. Kindly review the video located in the Private Content section at your earliest convenience.

Kind Regards,
8theme team

Please contact administrator
for this information.

#380408 Copied In reply to: Nach dem neuen update sind viele Übersetzungen von loco verschwunden

Rose Tyler

Support staff

January 18, 2024 at 12:40

Hello, Peter,

We appreciate your prompt response.

1/ We kindly request that you adjust the PHP version to either 8.0 or 8.1. Following this change, please inform us of the functionality of the tabs.

2/ We suggest deactivating all third-party plugins that are not bundled with XStore, as detailed here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/. Once this has been completed, please proceed to clear your web browser’s cache and perform another assessment. It is conceivable that the issue may be attributed to one of these non-inclusive plugins.

We thank you in advance for your cooperation and look forward to your update.

Kind Regards,
8theme Team.

#380402 Copied In reply to: Problem with tabs – Products are not appearing

Rose Tyler

Support staff

January 18, 2024 at 12:33

Hello,

We appreciate your prompt response.

Upon reviewing your website, we have observed that there are two distinct header configurations in use, as evidenced by the screenshot provided: https://prnt.sc/F3jQ41BeYXtI. It appears that a default header is applied across the majority of the pages, with an exclusive header designated for the Home page.

To assist you effectively, we kindly request that you provide us with a more comprehensive description of the specific changes or enhancements you wish to achieve with these headers. Your detailed input will enable us to tailor our support to meet your exact requirements.

Kind Regards,
8theme team

#380399 Copied In reply to: We will share admin privileges as requested.
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Viewing 10,950 results - 10,921 through 10,950 (of 68,231 total)

Viewing 30 posts - 10,921 through 10,950 (of 68,231 total)

← 1 2 3 … 364 365 366 … 2,273 2,274 2,275 →

Forum Replies Created

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