Page 358 – 8theme.com

Forum Replies Created

Viewing 30 posts - 10,711 through 10,740 (of 68,231 total)

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Rose Tyler

Support staff

January 29, 2024 at 10:33

Hello, Art Cake,

We are currently experiencing difficulty accessing your website, as our login attempts have been unsuccessful. Enclosed is a screenshot that captures the issue we are encountering: https://prnt.sc/Geg8Xk8Z73Tx.

To proceed with our tasks efficiently, we kindly request that you provide us with the correct login credentials at your earliest convenience.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

#381483 Copied In reply to: The link you followed has expired. Please try again.

Rose Tyler

Support staff

January 29, 2024 at 07:49

Hello, Art Cake,

We appreciate your prompt response.

We kindly request that you provide us with temporary wp-admin and FTP credentials in order for us to conduct a thorough examination.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

We appreciate your cooperation in this matter.

Best Regards,
8Theme’s Team

#381472 Copied In reply to: The link you followed has expired. Please try again.

Rose Tyler

Support staff

January 29, 2024 at 07:47

Hello, Taras,

We appreciate your prompt response.

Please proceed to insert the code into the following location: Theme Options > Theme Custom CSS > Global.

Warm regards,
The 8Theme Team

#381471 Copied In reply to: Please tell me, is it possible to change the filter icon in the mobile version?

Rose Tyler

Support staff

January 28, 2024 at 16:15

Hello,

We would like to inquire about the web browser you are currently utilizing. Our team has conducted a review using Google Chrome and we have not encountered the issue in question. For your convenience, we have uploaded a video demonstrating our findings in the Private Content area for your review.

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#381440 Copied In reply to: unable to search any product

Rose Tyler

Support staff

January 28, 2024 at 15:44

Hello, Ilya,

We kindly request that you review the current accordion and ensure that the section ID remains intact in future edits.

Kind Regards,
8theme team

#381437 Copied In reply to: Product page accordion error

Rose Tyler

Support staff

January 28, 2024 at 15:26

Hello, Ilya,

We appreciate your reaching out and for your continued use of XStore.

1. We are currently unable to log in using the credentials provided. Kindly verify the accuracy of the login details and furnish us with the correct information. You can view the issue we encountered here: https://prnt.sc/6XhZCiDKFxNL.

2. Have you experienced this issue when employing the default WooCommerce theme, Storefront, on your website? You can check this by navigating to Appearance > Themes in your dashboard.

3. Additionally, please ensure that the issue is not a result of any third-party plugins installed on your website.

We thank you for your attention to these matters and look forward to your prompt response.

Kind Regards,
8theme team

#381433 Copied In reply to: Product page accordion error

Rose Tyler

Support staff

January 28, 2024 at 15:18

Hello, Narcisus,

We appreciate your prompt response, but we can’t connect. Please check it – try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

#381431 Copied In reply to: Proceed to checkout button that cannot be modified/translated

Rose Tyler

Support staff

January 28, 2024 at 15:07

Hello, Art Cake,

Thank you for reaching out to us.

Kindly review the following topic for your reference: https://www.8theme.com/topic/theme-not-upload-when-i-upload-to-wordpress/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

#381430 Copied In reply to: The link you followed has expired. Please try again.

Rose Tyler

Support staff

January 28, 2024 at 15:06

Hello, Taras,

Thank you for reaching out to us with your query.

We kindly suggest that you refer to the code provided in the following discussion – https://www.8theme.com/topic/changing-the-icon-used-on-mobile-sidebar-filter-is-it-possible/#post-328178 for a potential solution to your issue.

Warm regards,
The 8Theme Team

#381429 Copied In reply to: Please tell me, is it possible to change the filter icon in the mobile version?

Rose Tyler

Support staff

January 28, 2024 at 13:19

Hello,

We appreciate you contacting us regarding the issue you have encountered.

To assist you more effectively, we kindly request that you capture a video recording that demonstrates the steps you are taking, along with the specific problem that arises. Additionally, we would appreciate it if you could grant us temporary access to your website’s wp-admin panel.

Prior to providing us with these details, please ensure that the issue is not a result of any third-party plugins installed on your website by conducting a preliminary check.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#381421 Copied In reply to: unable to search any product

Rose Tyler

Support staff

January 28, 2024 at 12:38

Hello, Narcisus,

We kindly request that you rename the theme translation file located at https://prnt.sc/R3YiB3ZExWEV to “xstore-ro_RO.po” and subsequently place it within the “/wp-content/languages/themes/” directory.

Alternatively, if you could provide us with FTP access, we would be more than happy to assist you with these tasks.

Best Regards,
8Theme’s Team

#381419 Copied In reply to: Proceed to checkout button that cannot be modified/translated

Rose Tyler

Support staff

January 28, 2024 at 12:35

Hello, Duarte,

We appreciate your prompt response.

Please check the Private Content area

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#381418 Copied In reply to: I want to start using the theme again and I need to reset my Royal license

Rose Tyler

Support staff

January 28, 2024 at 11:23

Hello, The1&Only,

Thank you for reaching out to us with your query.

Could you kindly provide a more detailed explanation of the changes you require? This will enable us to offer you the most effective assistance. Alternatively, you may consider utilizing our Archive Builder for your needs – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

Best Regards,
8Theme’s Team

#381416 Copied In reply to: Need help changing the typography style and size on the product catalog page

Rose Tyler

Support staff

January 28, 2024 at 08:54

Hello, Narcisus,

Thank you for reaching out to us with your concern.

Please compare the names of WooCommerce and theme translation names – https://prnt.sc/3I_iJdzuKeT3 ro_RO.po – https://prnt.sc/0Rjl3v5-y1DA pt_RO.po and rename files, for example: xstore-ro_RO.po

We hope this information is helpful.

Best Regards,
8Theme’s Team

#381411 Copied In reply to: Proceed to checkout button that cannot be modified/translated

Rose Tyler

Support staff

January 28, 2024 at 08:46

Hello,

Thank you for contacting us and for using XStore.

We are pleased to inform you that we have updated the newsletter settings on your website. To view the changes, please visit the following link: https://prnt.sc/5ks_Eh1_LGSS > https://prnt.sc/_yiLmYYp9HmG . We kindly ask that you clear your browser cache before checking to ensure that you are viewing the most recent updates.

Should you require any further assistance or have additional questions, please do not hesitate to contact us.

Kind Regards,
8theme team

#381409 Copied In reply to: Mega menu – old mega menu is showing on top of the new one.

Rose Tyler

Support staff

January 28, 2024 at 08:25

Hello, Mark van Dam,

We appreciate your patience and thank you for reaching out to us, as well as for choosing XStore for your needs. Please accept our apologies for the delay in our response.

To proceed further, we kindly request that you provide us with your FTP access credentials. Specifically, we need the following information: FTP host, FTP username, FTP password, FTP port, and the type of FTP encryption you are using. Should you require any assistance in obtaining these details, we recommend contacting your hosting provider, who will be able to assist you in setting up the necessary credentials.

Additionally, we suggest that you get in touch with WPML support to seek their assistance as well.

Thank you for your cooperation.

Warm regards,
The 8Theme Team

#381404 Copied In reply to: Some strings are not showing up for translation with WPML

Rose Tyler

Support staff

January 28, 2024 at 08:21

Hello, Clau8826,

Thank you for contacting us and for using XStore.

Private Content

Kind Regards,
8theme team

Please contact administrator
for this information.

#381403 Copied In reply to: License domain missing from account and cannot add it

Rose Tyler

Support staff

January 28, 2024 at 08:12

Hello, Duarte,

We appreciate your contact and are here to assist you. Kindly submit your purchase code for the Royal theme using the designated Private Content section.

Best Regards,
8Theme’s Team

#381402 Copied In reply to: I want to start using the theme again and I need to reset my Royal license
Rose Tyler

Support staff

January 27, 2024 at 17:35
Hello,

Thank you for contacting us and for using XStore.

To assist you further, we kindly ask that you implement the following custom CSS code:

.brands-carousel .swiper-slide img { height: 100%; width: 100% }

Best Regards,
8Theme’s Team
#381397 Copied In reply to: Brand slider stopped working after update
Rose Tyler

Support staff

January 27, 2024 at 16:03

Hello, Zenka,

You’re welcome!

Best Regards,
8Theme’s Team

#381394 Copied In reply to: Not sure where to turn off the Pop Up that comes up on the home page when you scroll down.

Rose Tyler

Support staff

January 27, 2024 at 15:18

Hello, Zenka,

Thank you for reaching out to us with your inquiry.

Kindly proceed to inspect the Elementor Popups by navigating to Dashboard > Templates > Popups within your administrative panel.

Best Regards,
8Theme’s Team

#381392 Copied In reply to: Not sure where to turn off the Pop Up that comes up on the home page when you scroll down.

Rose Tyler

Support staff

January 27, 2024 at 10:45

Hello,

Please watch a video from mobile in the Private Content area.

Best Regards,
8Theme’s Team

Please contact administrator
for this information.

#381385 Copied In reply to: AMP Site not working correctly on IOS, possibly other devices too

Rose Tyler

Support staff

January 27, 2024 at 09:39

Hello,

We hope this message finds you well.

We are currently experiencing difficulties with the login process, as illustrated in the screenshot provided here: https://prnt.sc/KGs02k4exCVd. We would greatly appreciate your prompt attention to this matter to resolve the issue.

Thank you for your assistance.

Best Regards,
8Theme’s Team

#381381 Copied In reply to: AMP Site not working correctly on IOS, possibly other devices too

Rose Tyler

Support staff

January 27, 2024 at 09:32

Hello, MAHDAR,

Thank you for your cooperation and for letting us know.

Best Regards,
8Theme’s Team

#381378 Copied In reply to: Site license

Rose Tyler

Support staff

January 26, 2024 at 17:30

Hello,

We kindly request that you provide us with temporary administrative access to the WordPress dashboard.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

#381355 Copied In reply to: AMP Site not working correctly on IOS, possibly other devices too

Rose Tyler

Support staff

January 26, 2024 at 17:25

Hello, FedTa,

We are pleased to inform you that we have successfully synchronized the translation on your website. To review and edit the translation, kindly navigate to Loco Translate, select ‘Themes’, and then choose ‘XStore’.

Should you require any further assistance, please do not hesitate to reach out to us.

Best Regards,
8Theme’s Team

#381354 Copied In reply to: I have a problem with the account page how can I translate some words

Rose Tyler

Support staff

January 26, 2024 at 17:15

Hello, Mike,

Private Content

Best Regards,
The 8Theme Team

Please contact administrator
for this information.

#381351 Copied In reply to: The ” Default Red ” Demo, unavailable, I can’t find it

Rose Tyler

Support staff

January 26, 2024 at 16:44

Hello, Mazzellla,

Thank you for reaching out to us with your query.

We would like to clarify the functionality of the sticky header on your website. The default sticky header feature is designed to make certain sections of the regular header remain visible as you scroll. Upon reviewing your setup, it appears you are utilizing the XStore Advanced Sticky Header plugin, which provides additional customization options as shown here: https://prnt.sc/U8HcpG3zMeRk. Please note, the absence of a connection block is an intentional aspect of the design and not indicative of a malfunction.

To ensure optimal performance and compatibility, it is necessary to update your theme. Detailed instructions for this process can be found in the following article: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/. It is important to refrain from updating the XStore Core plugin prior to updating the theme itself in future instances.

Additionally, we have identified an error within the Theme Options on your site that appears to originate from a third-party plugin, as evidenced here: https://prnt.sc/7tvuzdJYRULO.

Should you require any further assistance or have any questions regarding these matters, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

#381348 Copied In reply to: Sticky menu cant be personalised like the normal menu

Rose Tyler

Support staff

January 26, 2024 at 16:33

Hello, FedTa,

We appreciate you contacting us to express your concerns about the translation of specific terms on your WooCommerce account page.

To assist you effectively, we kindly request that you grant us temporary administrative access to your WordPress dashboard. This will enable us to review your translation settings and ensure they are configured correctly.

Please provide the temporary credentials at your earliest convenience, ensuring that they have the necessary permissions for us to conduct a thorough examination.

Thank you for your cooperation and trust in our team. We are committed to resolving your issue promptly.

Best Regards,
8Theme’s Team

#381346 Copied In reply to: I have a problem with the account page how can I translate some words

Rose Tyler

Support staff

January 26, 2024 at 15:56

Dear Michael,

We appreciate your prompt response.

We’ve updated the theme for you – https://prnt.sc/uYIAvEqWQInB

Please do not update XStore Core before the theme update next time.

Kind Regards,
8theme team

#381342 Copied In reply to: Update failed / PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
← 1 2 3 … 357 358 359 … 2,273 2,274 2,275 →

Viewing 10,740 results - 10,711 through 10,740 (of 68,231 total)

Viewing 30 posts - 10,711 through 10,740 (of 68,231 total)

← 1 2 3 … 357 358 359 … 2,273 2,274 2,275 →

Forum Replies Created

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