We kindly request that you review the current accordion and ensure that the section ID remains intact in future edits.
Kind Regards,
8theme team
Rose Tyler
Support staff
January 28, 2024 at 15:26
Hello, Ilya,
We appreciate your reaching out and for your continued use of XStore.
1. We are currently unable to log in using the credentials provided. Kindly verify the accuracy of the login details and furnish us with the correct information. You can view the issue we encountered here: https://prnt.sc/6XhZCiDKFxNL.
2. Have you experienced this issue when employing the default WooCommerce theme, Storefront, on your website? You can check this by navigating to Appearance > Themes in your dashboard.
3. Additionally, please ensure that the issue is not a result of any third-party plugins installed on your website.
We thank you for your attention to these matters and look forward to your prompt response.
Kind Regards,
8theme team
Rose Tyler
Support staff
January 28, 2024 at 15:18
Hello, Narcisus,
We appreciate your prompt response, but we can’t connect. Please check it – try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
Thank you for your cooperation and we look forward to hearing from you soon.
We appreciate you contacting us regarding the issue you have encountered.
To assist you more effectively, we kindly request that you capture a video recording that demonstrates the steps you are taking, along with the specific problem that arises. Additionally, we would appreciate it if you could grant us temporary access to your website’s wp-admin panel.
Prior to providing us with these details, please ensure that the issue is not a result of any third-party plugins installed on your website by conducting a preliminary check.
Thank you for your cooperation.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
January 28, 2024 at 12:38
Hello, Narcisus,
We kindly request that you rename the theme translation file located at https://prnt.sc/R3YiB3ZExWEV to “xstore-ro_RO.po” and subsequently place it within the “/wp-content/languages/themes/” directory.
Alternatively, if you could provide us with FTP access, we would be more than happy to assist you with these tasks.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
January 28, 2024 at 12:35
Hello, Duarte,
We appreciate your prompt response.
Please check the Private Content area
Best Regards,
8Theme’s Team
Please contact administrator for this information.
We are pleased to inform you that we have updated the newsletter settings on your website. To view the changes, please visit the following link: https://prnt.sc/5ks_Eh1_LGSS > https://prnt.sc/_yiLmYYp9HmG . We kindly ask that you clear your browser cache before checking to ensure that you are viewing the most recent updates.
Should you require any further assistance or have additional questions, please do not hesitate to contact us.
Kind Regards,
8theme team
Rose Tyler
Support staff
January 28, 2024 at 08:25
Hello, Mark van Dam,
We appreciate your patience and thank you for reaching out to us, as well as for choosing XStore for your needs. Please accept our apologies for the delay in our response.
To proceed further, we kindly request that you provide us with your FTP access credentials. Specifically, we need the following information: FTP host, FTP username, FTP password, FTP port, and the type of FTP encryption you are using. Should you require any assistance in obtaining these details, we recommend contacting your hosting provider, who will be able to assist you in setting up the necessary credentials.
Additionally, we suggest that you get in touch with WPML support to seek their assistance as well.
Thank you for your cooperation.
Warm regards,
The 8Theme Team
Rose Tyler
Support staff
January 28, 2024 at 08:21
Hello, Clau8826,
Thank you for contacting us and for using XStore.
Private Content
Kind Regards,
8theme team
Please contact administrator for this information.
Rose Tyler
Support staff
January 28, 2024 at 08:12
Hello, Duarte,
We appreciate your contact and are here to assist you. Kindly submit your purchase code for the Royal theme using the designated Private Content section.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
January 27, 2024 at 17:35
Hello,
Thank you for contacting us and for using XStore.
To assist you further, we kindly ask that you implement the following custom CSS code:
Thank you for reaching out to us with your inquiry.
Kindly proceed to inspect the Elementor Popups by navigating to Dashboard > Templates > Popups within your administrative panel.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
January 27, 2024 at 10:45
Hello,
Please watch a video from mobile in the Private Content area.
Best Regards,
8Theme’s Team
Please contact administrator for this information.
Rose Tyler
Support staff
January 27, 2024 at 09:39
Hello,
We hope this message finds you well.
We are currently experiencing difficulties with the login process, as illustrated in the screenshot provided here: https://prnt.sc/KGs02k4exCVd. We would greatly appreciate your prompt attention to this matter to resolve the issue.
Thank you for your assistance.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
January 27, 2024 at 09:32
Hello, MAHDAR,
Thank you for your cooperation and for letting us know.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
January 26, 2024 at 17:30
Hello,
We kindly request that you provide us with temporary administrative access to the WordPress dashboard.
Thank you for your cooperation.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
January 26, 2024 at 17:25
Hello, FedTa,
We are pleased to inform you that we have successfully synchronized the translation on your website. To review and edit the translation, kindly navigate to Loco Translate, select ‘Themes’, and then choose ‘XStore’.
Should you require any further assistance, please do not hesitate to reach out to us.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
January 26, 2024 at 17:15
Hello, Mike,
Private Content
Best Regards,
The 8Theme Team
Please contact administrator for this information.
Rose Tyler
Support staff
January 26, 2024 at 16:44
Hello, Mazzellla,
Thank you for reaching out to us with your query.
We would like to clarify the functionality of the sticky header on your website. The default sticky header feature is designed to make certain sections of the regular header remain visible as you scroll. Upon reviewing your setup, it appears you are utilizing the XStore Advanced Sticky Header plugin, which provides additional customization options as shown here: https://prnt.sc/U8HcpG3zMeRk. Please note, the absence of a connection block is an intentional aspect of the design and not indicative of a malfunction.
To ensure optimal performance and compatibility, it is necessary to update your theme. Detailed instructions for this process can be found in the following article: https://www.8theme.com/documentation/xstore/theme-installation/theme-update/. It is important to refrain from updating the XStore Core plugin prior to updating the theme itself in future instances.
Additionally, we have identified an error within the Theme Options on your site that appears to originate from a third-party plugin, as evidenced here: https://prnt.sc/7tvuzdJYRULO.
Should you require any further assistance or have any questions regarding these matters, please do not hesitate to reach out.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
January 26, 2024 at 16:33
Hello, FedTa,
We appreciate you contacting us to express your concerns about the translation of specific terms on your WooCommerce account page.
To assist you effectively, we kindly request that you grant us temporary administrative access to your WordPress dashboard. This will enable us to review your translation settings and ensure they are configured correctly.
Please provide the temporary credentials at your earliest convenience, ensuring that they have the necessary permissions for us to conduct a thorough examination.
Thank you for your cooperation and trust in our team. We are committed to resolving your issue promptly.
Please do not update XStore Core before the theme update next time.
Kind Regards,
8theme team
Rose Tyler
Support staff
January 26, 2024 at 15:28
Hello, Kultakuume,
Thank you for reaching out to us with your query regarding the PHP version update for your site.
parse_str(), openssl_free_key are fixed in 6.4.5 version.
However, please be aware that the error related to libxml_disable_entity_loader persists. Although this function is present in our plugin, it is a replication of a WordPress core file, which WordPress has not yet addressed.
We hope this information is helpful.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
January 26, 2024 at 15:13
Dear Michael,
We kindly request that you provide us with the correct wp-admin access credentials. This will enable us to proceed with the re-activation of your theme, in accordance with the guidelines outlined in our documentation.
We appreciate your prompt attention to this matter and look forward to assisting you further.
Warm regards,
The 8Theme Team
Rose Tyler
Support staff
January 26, 2024 at 10:00
Hello, Mazzellla,
Thank you for getting in touch with us.
We apologize for the inconvenience, but we find your request to be somewhat ambiguous. To assist you more effectively, could you please provide a more detailed explanation of the steps you have taken, your intended outcome, and the specific assistance you require from us?
Kind Regards,
8theme team
Rose Tyler
Support staff
January 26, 2024 at 09:51
Hello, Mohammad AlRifai,
Thank you for reaching out to us with your queries.
3/ Do you mean the Shop page? Yes, categories can be displayed there, for example, go to Theme Options > WooCommerce > Product catalog > Shop Page Display > Show categories & products, and change border-radius using custom CSS code.
Please let us know if you require further assistance or if you have any additional questions. We are here to help.
