Hello, @Stephan,

We hope this message finds you well. We would like to inform you that on ThemeForest, it is only possible to change a review rather than delete it. We kindly request that you consider updating your review. Your 5-star rating will be of great significance to us.

Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

Should you decide to discontinue using the theme, we are prepared to offer you a refund. Upon processing the refund, your review will be removed as you will no longer be the owner of the theme.

We appreciate your understanding and cooperation in this matter. If you require any assistance or have further questions, please do not hesitate to reach out to us.

Warm regards,
The 8Theme Team

Hello, @Stephan,

We have recently received a one-star rating from you and are deeply concerned about your dissatisfaction. We kindly request that you consider revising your rating, as we believe our support team was prompt and efficient in assisting you. Our reputation and customer satisfaction are of utmost importance to us, and we would like to emphasize that our theme was not the cause of your issues.

We value your feedback and would greatly appreciate your reconsideration of the rating based on the service provided.

Warm regards,
The 8Theme Team

Hello, Stephan,

We would like to express our gratitude for providing us with temporary wp-admin access and the accompanying screenshot. Your cooperation is greatly appreciated.

Upon review of your website, we have observed that the XStore theme has been renamed, and there is a substantial use of third-party plugins. It appears that these factors may be contributing to the issues you are experiencing.

Please wait, we will check the situation more deeply and help you.

Warm regards,
The 8Theme Team

Hello, Stephan,

We are writing to express our gratitude for providing us with the wp-admin access. However, we have noticed that the screenshots you mentioned have not been received on our end. Could you kindly confirm the method by which you have sent them?

Additionally, we would like to inquire if you require our assistance with the installation of the NFT Crypto demo. Have we understood your request correctly?

We are here to support you, so please do not hesitate to reach out if you need any further assistance.

Warm regards,
The 8Theme Team

Hello, @coffeedog,

We hope this message finds you well. To ensure optimal performance and to address the issue you’ve encountered, we kindly request that you clear your browser’s cache. Once you have completed this step, please verify the changes by visiting the following link: https://prnt.sc/uumIEs3IGBtt.

Should you require any further assistance, please do not hesitate to reach out to us.

Kind Regards,
8theme team

Hello, @coffeedog,

We kindly request that you remove the following code snippet from the style.css file within your child theme and then verify the outcome:

h1.elementor-heading-title, .page-wrapper h2.elementor-heading-title, .related-products-title {
	font-family: "Solitreo", Sans-serif !important;
}

Kind Regards,
8theme team

Hello, Zenoshk,

Upon reviewing your query, we have ascertained that the Elementor Share Buttons element is currently in use. We have conducted tests using the default WooCommerce theme, Storefront, rather than XStore, and have also deactivated our Core plugin. The results indicate that the behavior you are experiencing persists under these conditions, which suggests that the issue is not related to our theme.

Therefore, we kindly advise you to reach out to the Elementor plugin support team https://wordpress.org/support/plugin/elementor/ for further assistance with this matter.

We appreciate your understanding and are here to assist with any other concerns you may have.

Warm regards,
The 8theme Team

Hello, @coffeedog,

We appreciate your prompt response.

1. We regret to inform you that the screenshot you provided is not visible to us. Could you kindly resubmit it using a different service? Additionally, we would appreciate a more detailed description of your situation, including the settings you are using and the outcomes of any tests you have conducted.

2. Please provide us with FTP access to facilitate further assistance.

Kind Regards,
8theme team

Hello, @ljimenez,

We appreciate your prompt response.

We kindly request that you insert the following code into the Theme Options under the Theme Custom CSS section:

.page-id-2086 .et-cookies-popup-wrapper {
    display:none;
}

Best regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Regarding your question about the swatches functionality, if you are referring to the behavior as depicted in this screenshot: https://prnt.sc/xoA-TrePm2dH, the functionality has always operated in the following manner: if the ‘OR’ type is selected, choosing a size will result in the display of products that are either size 31 OR size 33, as shown here: https://prnt.sc/SR5AGMVJCK2y. We have not had an alternative method for displaying ‘OR’ conditions in the past.

Could you please specify when you observed a different behavior? Additionally, could you provide us with the website URL (featuring our theme, not any other from the internet) where we can review this?

Best Regards,
8Theme’s Team

Hello, Inesita,

Thank you for reaching out to us.

Kindly refer to the following article to regenerate your token: https://www.8theme.com/documentation/docs/instagram-api-token/

Thank you for your understanding and cooperation.

Kind Regards,
8theme team

Hello, Peter,

Thank you for reaching out to us with your concern.

Please provide temporary wp-admin access, so we can check your settings.

Best Regards,
8Theme’s Team

Hello, Gbp,

We appreciate your prompt response.

1/ We kindly request that you verify the translation of the theme and the XStore Core plugin at your earliest convenience.

2/ We also suggest that you peruse the following articles to gain insights on enhancing your website’s performance:
– https://elementor.com/help/speed-up-a-slow-site/
– https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

3/ For organizational purposes and to maintain clarity in our communications, please initiate new topics for any additional inquiries by visiting our support forum: https://www.8theme.com/forums/xstore-wordpress-support-forum/

We appreciate your cooperation.

Kind Regards,
8theme team

Hello, Mazzellla,

We have identified that the issue you are experiencing originates from the custom CSS code implemented on your site. For your reference, please see the screenshot provided at the following link: – https://prnt.sc/AiFDXqg9MYV1 (Theme options > CSS Additionnel)

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, Mazzellla,

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

If the problem persists, we suggest switching to the Parent theme if you are currently using the Child Theme on your site. After clearing the cache, check again. The issue may be due to your custom code in the Child Theme.

Best Regards,
8Theme’s Team