Hello, @Yasir Alam 8Theme,

We would like to inform you that our team of technicians is currently heavily engaged in the development of other tasks. They have taken note of your requests; however, we are unable to provide a specific timeline for their implementation.

Please be aware that additional development falls outside the scope of our standard support services. Consequently, our support forum team does not have the authority to influence the developers’ team’s decisions. This is the reason behind the creation of our Taskboard at https://www.8theme.com/taskboard/. While this service is complimentary, the tasks listed are not subject to immediate action and will only be developed based on their popularity and within the timeframes determined by a separate team.

We would like to emphasize that the development of new features is an extra service. As per our support policy here on the forum, we can only assist with the features and functionalities that are currently available only.

We hope for your understanding in this matter.

Should you prefer not to wait, we do offer the option of additional paid development. You are welcome to find a developer independently or reach out to our affiliated team for this service. Please note that we are not obligating you to opt for paid services; we are simply clarifying the rules and support system in place.

We hope it is clear now.

Best regards,
The 8Theme Team

Hello, Alfi,

Thank you for reaching out to us with your concerns.

We recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us and for your valuable suggestion regarding the addition of linked variation features. We truly appreciate your active participation and the support you’ve shown by rallying votes for this enhancement.

Please be informed that while we acknowledge the merit of your suggestion and are considering its future implementation, our current priorities are focused on more pressing matters for the upcoming release.

Thank you for your understanding and continued support.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your request.

Regrettably, we are unable to access your website. We kindly ask that you verify if there are any restrictions that may be preventing access.

Please note that default values can be set through the product settings, as illustrated here: https://prnt.sc/VpKtofLbQAm-

Regarding your additional requests, we suggest utilizing custom CSS code to modify the default styles to your preference.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello, Allen,

We hope this message finds you well. We have received your report regarding the PHP warning you encountered with the XStore theme. We sincerely apologize for any inconvenience this may have caused you.

Our team is committed to providing you with a smooth and efficient experience, and we take issues like this very seriously. To address this matter promptly, we kindly ask that you provide us with temporary wp-admin and FTP access.

To provide wp-admin access, you can create a new user account with administrator role via the Dashboard, and provide us with the username and password via the Private Content area.
To create FTP access (FTP host, FTP username, FTP password, FTP port, FTP encryption) , please contact your hosting provider for assistance.

Additionally, we have noticed that we are currently unable to access your website. We kindly ask you to verify the URL you have provided and ensure there are no IP restrictions or other barriers that might be preventing access.

We appreciate your cooperation and look forward to resolving this matter to your satisfaction.

Best Regards,
8Theme’s Team

Hello, TopGuides,

Thank you for reaching out to us.

Could you kindly furnish us with several screenshots illustrating the specific texts that are encountering translation issues?

Best Regards,
8Theme’s Team

Hello,

Thank you for contacting us and for using XStore.

We kindly request that you review the screenshot depicting the issue, which has been provided in the Private Content section. Additionally, we suggest consulting the following article for guidance on resolving the mixed content error in WordPress: https://www.wpbeginner.com/plugins/how-to-fix-the-mixed-content-error-in-wordpress-step-by-step/. Should you require further assistance, please do not hesitate to contact your hosting provider regarding this matter.

Kind Regards,
8theme team

Hello, Michael K,

We would like to inform you that you have the option to manually install or update the Core plugin. To do so, please download the necessary archive from our downloads page at the following link: https://www.8theme.com/downloads/

In order to provide you with further assistance, we require temporary access to your website. This will allow us to examine your specific situation and settings in more detail. Without access, we are only able to offer general recommendations.

Kind Regards,
8theme team

Hello, Diatomee,

Thank you for reaching out to us with your query.

Please be informed that you are welcome to utilize any of the widgets available, including those that are deprecated, as we currently have no plans to remove them.

You can usually achieve a consistent look by manually adjusting the typography settings for the widget. This can be done by accessing the widget’s own styling options, if available, or by adding custom CSS to target the widget’s elements and apply the desired typography styles.

Best Regards,
8Theme’s Team

Hello,

We appreciate you reaching out to us and for choosing XStore for your needs.

To assist you further, we kindly request that you provide us with temporary wp-admin and FTP access credentials. Additionally, could you please elaborate on the specific translation issues you are encountering? This information will enable us to address your concerns more effectively.

Thank you for your cooperation.

Kind Regards,
8theme team

Hello, Steklov,

Thank you for reaching out to us with your concern. We understand that you are experiencing difficulties with setting a minimum available quantity and adjusting the quantity step for your products using additional plugins.

Please note that we do not give a guarantee for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

However, if you wish our developers team can personally assist you via our customization service (paid).
To get started, please follow this link to send us your requirements – https://www.8theme.com/account/#etheme_customization_panel , and we will prepare a detailed estimate for the customization work. Our goal is to create a design that aligns with your vision and enhances your website’s appearance and functionality.
Customize your website to suit your needs and make it stand out with our expert dev team.

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best regards,
The 8Theme Team

Hello, @Stephan,

We are profoundly grateful for your wonderful review. It was incredibly delightful to read your new feedback.

Warm regards,
The 8Theme Team

Hello, @Stephan,

We are pleased to inform you that we have successfully installed and activated the child theme for your website. You may now proceed with your work on the site.

Best Regards,
The 8Theme Team

Hello, @Stephan,

We hope this message finds you well. We would like to inform you that on ThemeForest, it is only possible to change a review rather than delete it. We kindly request that you consider updating your review. Your 5-star rating will be of great significance to us.

Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

Should you decide to discontinue using the theme, we are prepared to offer you a refund. Upon processing the refund, your review will be removed as you will no longer be the owner of the theme.

We appreciate your understanding and cooperation in this matter. If you require any assistance or have further questions, please do not hesitate to reach out to us.

Warm regards,
The 8Theme Team

Hello, @Stephan,

We have recently received a one-star rating from you and are deeply concerned about your dissatisfaction. We kindly request that you consider revising your rating, as we believe our support team was prompt and efficient in assisting you. Our reputation and customer satisfaction are of utmost importance to us, and we would like to emphasize that our theme was not the cause of your issues.

We value your feedback and would greatly appreciate your reconsideration of the rating based on the service provided.

Warm regards,
The 8Theme Team