XStore core canont be actived. pre-theme install failed.

This topic has 2 replies, 2 voices, and was last updated 10 months ago ago by Rose Tyler

  • Avatar: Photonic
    Photonic
    Participant
    February 1, 2024 at 15:27

    XStore core canont be active. after click actived button, it show actived, but feature function is not available. if refresh the page, the XStore core still show need active.

    also, I can not import a pre-theme Dark. it show errors.

    1 Answer
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    February 1, 2024 at 16:04

    Hello, Photonic,

    We appreciate you contacting us.

    We would like to inquire if you are currently utilizing the Kirki plugin. If so, kindly deactivate it as an initial troubleshooting step.

    Should the issue persist, we would request that you grant us temporary access to your wp-admin. This will enable us to conduct a thorough examination of the matter and offer the necessary assistance.

    Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

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