Hello, Youssein,

1. We kindly request that you provide us with a video recording demonstrating the issue, along with the steps necessary to replicate the problem.

2. Please note that we do not give a guaranty for full theme compatibility with all existing 3rd party plugins. Sometimes, not always, you need additionally customize the theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make the theme compatible with all the existing plugins and additional customization is outside the scope of our basic support.

3. Theme Options > WooCommerce (Shop) https://prnt.sc/doI50xWHfpEF > Cart/Checkout Layout https://prnt.sc/l32t0kf9sMZg > https://prnt.sc/h8Fu4awpJL7u – disable Advanced layout and check how it works then. Let us know the result.

Thank you for your cooperation and we look forward to hearing from you soon.

Kind Regards,
8theme team

Hello, Focu5,

We appreciate your prompt response.

We would like to inform you that we have successfully integrated the element as per the following link: https://prnt.sc/FloKEkDbaev6. However, we regret to inform you that the quantity discounts block is currently only available for simple products and cannot be displayed on variable products. For example, “WASH BAG” product on your site.

We apologize for any inconvenience this may cause and appreciate your understanding.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your query regarding the variation swatches on the product page.

Your site is under maintenance mode, so we can’t check it.

Could you please provide temporary wp-admin access and the URL of the variable product?

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, Focu5,

Thank you for reaching out to us with your concern regarding the Sales Booster quantity discounts not appearing on your product page.

To assist you more effectively, we kindly request that you provide us with the URL of the affected page and temporary administrative access to your WordPress site. This will enable us to conduct a thorough investigation and offer the necessary support.

Thank you for your cooperation, and we look forward to resolving this matter promptly.

Best Regards,
8Theme’s Team

Hello, Amamatdi,

Thank you for reaching out to us with your concern regarding the shipping calculator.

We kindly request that you conduct a test to evaluate the functionality of shipping calculator when the default WooCommerce theme, Storefront, is activated on your website. This can be done by navigating to Appearance > Themes within your site’s dashboard.
The behavior you are experiencing may not be related to our theme. in this case, we recommend reaching out to WooCommerce support for further assistance in this matter.

Thank you for your cooperation.

Best Regards,
8Theme’s Team

Hello, Hafunerix,

Please watch the video in the Private Content area.

Best Regards,
8Theme’s Team

Hello, Hafunerix,

We kindly request that you navigate to the Theme Options, proceed to the Header Builder, and remove the specified elements from the content within the Connection Block located in the Bottom Header https://prnt.sc/s7lcBm0pW-Jk. Subsequently, please add these elements to the Main Header area.

Best Regards,
8Theme’s Team

Hello, Atipikall,

Thank you for contacting us and for using XStore.

We would like to inform you that the progress bar feature can be deactivated by following the instructions provided in our help documentation. Please visit the following link for a step-by-step guide: https://www.8theme.com/documentation/xstore/xstore-features/progress-bar/

Furthermore, you have the ability to modify the ‘Product Added Notification’ from a popup to an alternative display method by navigating to Theme Options > WooCommerce > Shop > Shop Page Layout within the theme settings.

Should you require any further assistance, please do not hesitate to contact us.

Kind Regards,
8theme team

Hello, Mirko,

We kindly request that you implement the following code:

.etheme-product-list-item .price, .etheme-product-grid-item .price bdi, .woocommerce .elementor-widget-woocommerce-product-etheme_price .price bdi {
    font-family: "Inter", Sans-serif !important;
    font-size: 18px !important;
    font-weight: 900 !important;
    line-height: 36px !important;
    color: #000 !important;
}
.etheme-product-grid-item .price del bdi {
    font-size: 16px !important;
    font-weight: 400 !important;
    color: #888 !important;
}

Best regards,
The 8Theme Team

Hello, Theguardian,

We kindly request that you make an edit to the page by utilizing Elementor. Please navigate to the section settings and adjust the width of the column as illustrated in the following screenshot: https://prnt.sc/TTs8JuIAx8ym.

Thank you for your attention to this matter.

Best Regards,
8Theme’s Team

Hello, Danijel,

You’re welcome!

We kindly ask that you consider submitting this as a feature request for future updates of our theme. Your input is valuable, and we encourage you to share your suggestion on our task board at the following link: https://www.8theme.com/taskboard/

We appreciate your understanding!

Warm regards,
The 8Theme Team

Hello, Danijel,

Could you please confirm if you have cleared your browser’s cache? We have conducted a review of the functionality for adding items to the cart on your Shop page and are pleased to report that it appears to be operating correctly.

To enable the display of linked products in the Off-Canvas, please navigate to Header Builder > Cart > Show Linked Products (Off-Canvas) and set it to ‘On’, then choose the desired type of products https://prnt.sc/u5JOBlHz91Ne There is no option to show related products, unfortunately. Please read about Up-Sells and Cross-Sells – https://woo.com/document/related-products-up-sells-and-cross-sells/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Danijel,

We are grateful for your swift reply.

May we kindly request that you grant us temporary access to your WordPress administrative panel? This will enable us to review your configurations and offer the necessary guidance.

Best Regards,
8Theme’s Team

Hello, Lani,

Thank you for reaching out to us with your query.

We have reviewed your inquiry and noted that it does not directly pertain to our theme functionality, but it is about content management.

We understand that you are looking to make changes to your website and are considering whether to use your existing staging site or create a new one, given the differences that have developed between the staging and live sites.

Based on the screenshots you’ve provided and your description, it seems that the staging site and the live site have diverged significantly. If the staging site is outdated and does not reflect the current state of the live site, it might be more efficient to create a new staging environment. This will ensure that any changes you make can be tested against the most recent version of your live site, reducing the risk of conflicts or issues when you go to implement those changes on the live site.

Should your inquiry pertain solely to the content of a single page, you have the option to save its contents as a template https://prnt.sc/UJikYXYuQY33 and transfer it from one website to another. For your reference, please visit the following link to learn more about the template library: https://elementor.com/help/template-library/

It is crucial to understand the specific differences between the websites in question. This could involve variations in page content, theme options (which can be imported and exported), as well as potentially differing plugins and other internal settings.

We recommend reaching out to your hosting provider, as they may offer a proprietary solution for migrating content and settings between sites.

To ascertain which theme is currently activated on your site, whether it is a parent or child theme, you can navigate to Appearance > Themes.

Best Regards,
8Theme’s Team

Hello,

You’re welcome!

Please use the next code in Theme Options > Theme custom CSS:

body .carousel-area .item-no-space {
    margin-right: 0px !important;
}

Should you require any further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team