Hello, Deep,

Thank you for reaching out to us with your concerns.

May we kindly request that you provide us with temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
The 8Theme Team

Hello, Allen,

We appreciate your prompt response.

Please set the following settings – https://prnt.sc/MhkgDjXMhCuD and regenerate thumbnails after that.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your concern. We understand that experiencing delays can be frustrating, and we are here to help you resolve this issue as efficiently as possible.

We have taken note of the request delays ranging from 10-20 seconds that you’ve encountered when the et-core plugin is installed on your centar-pharm.com domain. It’s interesting to hear that the same site is functioning well on a different domain, which suggests that the issue may be specific to the settings or server environment associated with centar-pharm.com.

To assist you further, we would like to gather some additional information:

1. Could you please confirm if you have tried clearing the cache on your website after disabling other plugins and themes?
2. Have you checked with your hosting provider to see if there are any server-side issues that could be causing these delays?
3. Are there any specific error messages that you receive when you encounter these delays?

Once we have this information, we will be better equipped to diagnose the problem and provide you with a solution. In the meantime, we recommend ensuring that your WordPress installation, along with all themes and plugins, are updated to their latest versions.

Please do not hesitate to provide us with any further details you think might be relevant. We are committed to ensuring that your experience with our products is smooth and efficient.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

We regret to inform you that we are currently unable to establish a connection to the FTP server. We suspect there may be an IP restriction or another issue preventing access.
To facilitate a prompt resolution, we kindly request that you attempt to connect to the FTP server using FileZilla on your end. This will help determine if the issue is on our side or if there might be a problem with the server settings.
Please provide us with the correct credentials once you have verified the connection, or inform us of any necessary adjustments we should make to our setup.

Error:        	Authentication failed.
Error:        	Critical error: Could not connect to server

Best Regards,
8Theme’s Team

Hello, Weblike PRO,

Thank you for reaching out to us.

Please click on Refresh and then you will be able to find sections https://prnt.sc/4OYw1rqD-uNy

Best Regards,
8Theme’s Team

Hello, Thomas,

Thank you for reaching out to us with your request.

Kindly furnish us with the URLs of the two products in question, along with a screenshot to enhance our comprehension of your request.

Warm regards,
The 8Theme Team

Hello, Pites,

You’re welcome!

Yes, you can.

Best Regards,
8Theme’s Team

Hello, Creatica,

Thank you for reaching out to us with your inquiry.

Please go to Header Builder > Main menu > edit Content Zoom (%).

Should you have any more questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello, Jalal,

Thank you for reaching out to us with your concerns.

Upon reviewing the information provided, we have identified an error within a third-party plugin as indicated in the WooCommerce > Status > Logs section. For further details, kindly refer to the screenshot located in the private content area. We recommend deactivating the plugin mentioned to resolve the problem.

Should you require any additional assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello, Dagne,

We appreciate you reaching out to us.

Currently, the option you are inquiring about is not available. However, we invite you to submit a request to our team through the following page: https://www.8theme.com/taskboard/ If it receives enough votes from other customers, our development team will consider adding it in one of the upcoming updates.

If you wish a developers team can personally assist you via customization service.
To get started, please follow this link to send your request with requirements – https://prnt.sc/PZkD4AEf27qO https://www.8theme.com/account/#etheme_customization_panel , and a detailed estimate for the customization work will be prepeared. Our goal is to create a design that aligns with your vision and enhances your website’s appearance and functionality.
Customize your website to suit your needs and make it stand out with expert dev team.

Thank you for your cooperation and understanding.

Kind Regards,
8theme team

Hello,

We kindly request that you provide us with temporary wp-admin and FTP credentials to facilitate necessary support and maintenance activities.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

We appreciate your cooperation in this matter and assure you that your credentials will be handled with the utmost confidentiality and care.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

You’re right, there is a color option only. We did not add option to manage font-size for the headings because the general option for every heading is not suitable for design in some cases.
You can change the size of the headings using custom CSS (Theme Options > Custom CSS)

body {
    --h1-size-proportion: 2.5714;
    --h2-size-proportion: 1.7142;
    --h3-size-proportion: 1.7142;
    --h4-size-proportion: 1.2857;
    --h5-size-proportion: 1;
    --h6-size-proportion: 0.8571;
}

Increase the value of the size-proportion according to your needs. h tags size is the calculation of the 1rem* size-proportion variable.

If you want to change the size just for some element (for example only for the widget titles) then let me know and I’ll give you a custom code to do that.

Or use the Yellow Pencil plugin to edit the styles (XStore > Plugin installer).

For content that cleared using Elementor the font size can be edited via Elementor settings.

Best Regards,
8Theme’s Team

Hello, The Egyptian Developers,

Thank you for reaching out to us with your request.

Unfortunately, our theme does not currently offer the feature you have requested. However, you may achieve the desired effect through additional customization. To incorporate the font, you can utilize the @font-face rule, as detailed at https://css-tricks.com/snippets/css/using-font-face-in-css/. Subsequently, you can apply custom CSS to assign the font to the body of the RTL version as follows:

body.rtl, .rtl h1, .rtl h2, .rtl h3, .rtl h4, .rtl h5, .rtl h6, .rtl .products-title, .header-main-menu.et_element-top-level .menu>li>a {
    font-family: Cairo, sans-serif !important;
}

We trust that the information provided will be of significant assistance to you.

Best Regards,
8Theme’s Team

Hello, Milos,

Thank you for reaching out to us with your query.

Shop page sidebar content can be edited via Appearance > Widgets > Shop sidebar.

If you have any additional questions or require further assistance, please do not hesitate to let us know.

Best Regards,
8Theme’s Team

Hello, Daniyal,

Thank you for reaching out to us with your concern.

We would like to inform you that we have successfully adjusted the Logo Width (pixels) in the Theme Options under the Header Builder section to align with the specifications of the logo image you have.

Kindly proceed to clear your browser’s cache at your earliest convenience to view the updated settings.

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team