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Order History Disappeared after updating woocommerce without patching the theme

This topic has 2 replies, 2 voices, and was last updated 2 months, 1 weeks ago ago by Rose Tyler

Hessein Ali

Participant

February 27, 2024 at 12:49

Yes i know it’s a weird one. but when i saw the update for woocommerce plugin showed i updated it like everytime but it got into a loop not able to continue updating it’s database. but then i saw a patch update on my theme “xstore” so i patched it and hired a developer to continue the woocommerce database update which he did.
But since then the “Order History” just shows 0 in all orders and i don’t know or couple of developers i hired can’t figure out what the cause of it. I can’t find this issue online so i am asking if anyone faced this issue with the last update?
Any idea about the solution?
Thanks,

#384954 Copied Theme version: 9.2.8

1 Answer

Rose Tyler

Support staff

February 27, 2024 at 13:54

Hello, Hessein Ali,

Thank you for contacting us and for using XStore.

We appreciate you reaching out to us and for your continued use of XStore.

Please be informed that the recent patch is designed to ensure compatibility with the most current version of WooCommerce. This update specifically targets the cart-shipping.php file and is not expected to lead to any issues.

For further assistance, we advise you to get in touch with the WooCommerce plugin support team directly at: https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

#384972 Copied
Tagged: missing order history, patching woocommerce theme, resolve woocommerce issues, restoring order history, woocommerce troubleshooting, woocommerce update, wordpress themes
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