Hello, Mike Papadakis,

Thank you for reaching out to us with your concerns.

Please provide temporary wp-admin access, so we can check your settings.

Best Regards,
8Theme’s Team

Hello, Mitul,

We appreciate your prompt response.

Please be informed that adjustments to the font size and color for price on a single product page can be made through the Theme Options, as illustrated in the following screenshot: https://prnt.sc/S4X0JcAVG5QX.
Should this not meet your requirements, we kindly request that you provide us with a more detailed description of the outcome you wish to achieve

Best Regards,
8Theme’s Team

Hello, Frank,

You’re welcome!

Best Regards,
8Theme’s Team

Hello, WayneC,

Thank you for contacting us and for using XStore.

1/ Please download the PHP version to 8.1, not all plugins and themes are compatible with PHP 8.3.

2/ Lisences for plugins are not required, please read these articles – https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/
This is not only our practice but all the theme authors from ThemeForest.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Hichem Bennaceur,

Thank you for reaching out to us with your concern.

Please be informed that the Shop page serves as an archive page for products and, as such, is not editable via Elementor by default. Any available configurations can be adjusted within the Theme Options.

We are pleased to announce that we have developed a new archive builder for the Shop page. For further details, we invite you to visit the following link: https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Frank,

We would like to inform you that all premium plugins included with our theme are external products for which we have secured the Extended License, allowing us to incorporate them into our theme. Please note that registration of these plugins is not mandatory, as they are fully operational without activation.

The activation feature within these plugins is designed for customers who wish to receive automatic updates and direct support from the plugin developers. Additionally, plugin authors may introduce exclusive or just additional features to encourage customers to purchase the plugins directly from them. Unfortunately, this is a situation that affects not only us but all theme authors on the ThemeForest platform.

We appreciate your understanding.

Best Regards,
8Theme’s Team

Hello, Frank,

We’ve activated the plugin without any problem on our test site – https://prnt.sc/L3mgBOrpzqwu

Additionally, we encourage you to review the articles below regarding plugin updates and activations for further information:

– Plugin Updates: https://www.8theme.com/documentation/xstore/plugins/plugins-update/
– Activation and Purchase Codes: https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello, Chilly,

Thank you for contacting us and for using XStore.

To assist you further, we kindly request that you provide us with temporary wp-admin and FTP access credentials. This will enable our technical team to thoroughly investigate and address your query.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

We appreciate your cooperation in this matter and assure you that your credentials will be handled with the utmost confidentiality and care.

Kind Regards,
8theme team

Hello, Liza,

Thank you for reaching out to us with details regarding your request.

We regret to inform you that the API you have inquired about does not currently exist, and as a result, there is no corresponding article in our documentation. However, you are welcome to submit a request for the development of such an API on our task board here: https://www.8theme.com/taskboard/. This platform allows other clients to vote for your request, which can help prioritize its development.

Alternatively, you may consider requesting additional customization services. Please note that our support scope primarily covers existing features, and any additional customization would fall outside these boundaries. We hope for your understanding in this matter.

Best Regards,
8Theme’s Team

Hello,

Thank you for contacting us and for using XStore.

You can unselect motion effect via settings, for example – https://prnt.sc/TwgXJYZT50KW

We hope this information is helpful.

Kind Regards,
8theme team

Hello, Dean,

Thank you for reaching out to us with your request.

To add the desired widgets, please navigate to the Appearance section, then select Widgets, and proceed to the Shop Filter Area.

Should you require any further assistance, please do not hesitate to reach out.

Best Regards,
8Theme’s Team

Hello, Atipikall,

Thank you for reaching out to us with your query.

For your request, kindly navigate to the Appearance section, then proceed to Widgets, select the Shop Sidebar area, and proceed to edit the titles of the widgets as needed.

Best Regards,
8Theme’s Team

Hello, Liza,

We appreciate your prompt response.

Could you please confirm if the following resources meet your requirements?

– How to Set Up Booster Sales Quantity Discounts: https://www.8theme.com/documentation/xstore/xstore-features/how-to-setup-booster-sales-quantity-discounts/
– XStore Features: https://www.8theme.com/documentation/xstore/xstore-features/

We look forward to your confirmation.

Best Regards,
8Theme’s Team

Hello, Frank,

We appreciate your prompt response.

We have variation swatches – https://youtu.be/LgzC4iK-j6A?feature=shared and image type is available https://prnt.sc/9HzaKFolmCKs

Best Regards,
8Theme’s Team

Hello, javi_web,

Thank you for reaching out to us with your query regarding the WPML translation of the second description for categories (_et_second_description).

To ensure that WPML recognizes and translates the second description, you may need to configure WPML to scan for additional custom fields that are not detected by default. Here are the steps you can follow:

1. Navigate to the WPML -> Settings page in your WordPress dashboard.
2. Scroll down to the ‘Custom Fields Translation’ section.
3. Look for the ‘_et_second_description’ custom field in the list. If it’s not listed, you can add it manually.
4. Set the custom field ‘_et_second_description’ to ‘Translate’ to make it available for translation.
5. Save your changes.

After completing these steps, WPML should be able to detect the second description for categories, and you will be able to translate it accordingly.

If you continue to experience difficulties or if the above steps do not resolve the issue, please do not hesitate to contact us again, and provide temporary wp-admin and FTP access.

Best Regards,
8Theme’s Team