Hello,

Please find below the links to the images that illustrate the respective actions:

https://snipboard.io/zLqW43.jpg – remove
https://snipboard.io/m8QNkq.jpg – retain

We hope this information is helpful.

Kind Regards,
8theme team

Hello, @MJJONE,

We have conducted an initial review of the technical issue you are experiencing with your website, and it appears that a third-party plugin may be the source of the problem. Unfortunately, the current level of access we have been granted does not permit us to enable or disable plugins on your website, which is necessary for further investigation and resolution.

Additionally, we have found evidence suggesting that a specific plugin might be involved. The following screenshot indicates that a filter, likely originating from a plugin, is being used to modify the display of a link: https://prnt.sc/F0h1uQunJR7y. This is typically achieved through code similar to the following:
add_filter(‘woocommerce_cart_item_remove_link’, ‘__return_false’)

For comparison, here are screenshots showing the standard display without the suspected modification: https://prnt.sc/ott6vaMyO0uL and https://prnt.sc/989kM5SUreEA.

Please deactivate the plugins to identify the problematic one and engage with its support service. Please be advised that we are not responsible for the functionality of third-party plugins.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

Hello, Coffeedog,

Thank you for getting in touch with us.

Please provide FTP access.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Dear,

We are prepared to implement the necessary fix as soon as we receive temporary wp-admin and FTP access. Our analysis has identified the discrepancy between the old header account element and the new one, and we have successfully integrated the fix into the new header account element as well.

Regarding the font issue,
“also unrelated to the problem so I made this comment private, why is xstore icons bold not found? console error. “= please be assured that this will be addressed and resolved.

We appreciate your cooperation and look forward to receiving the access details to proceed with the updates.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
The 8Theme Team

Hello, Dreamedia Creative,

Thank you for reaching out to us with your concern.

We can’t log in using the credentials you provided.

Please contact your hosting provider and ask them if they block outgoing/ingoing connections to our server, IP – 136.243.62.54

Best Regards,
8Theme’s Team

Hello, Nio,

We kindly request that you conduct a verification process regarding the functionality of the Storefront theme, as there is a possibility that our theme may not be related to the situation at hand. After completing the test, please provide us with a link to a product where the stock availability is displayed when using the Storefront theme, but not shown when using the XStore theme.

We appreciate your attention to this matter.

Kind Regards,
8theme team

Hello, Martin,

Please be advised that you are utilizing third-party plugins for which we cannot assume responsibility for their operation.

Each update to our theme introduces a series of changes and enhancements. You can review the specific modifications made in the latest update at the following link: https://xstore.8theme.com/update-history/

We recommend that you contact the support service of the plugins in question to obtain further assistance. Our team is equipped to answer inquiries directly related to the theme itself.

It is important to note that theme authors are unable to track compatibility with all existing plugins, and we trust you will understand the limitations this entails.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your queries.

1/ Fixed by disabling the header overlap option.

2/ To assist us in comprehending your request more thoroughly, we kindly ask that you provide screenshots of the page banners.

3/ There is no such option, unfortunately.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Nicolo,

Thank you for sending the files.

Best Regards,
8Theme’s Team

Hello, Zenoshk,

We kindly request the opportunity to examine your settings in greater detail. To facilitate this, we would appreciate it if you could provide us with temporary wp-admin access.

Best Regards,
The 8Theme Team

Hello, Fareed Fares ,

We appreciate your prompt response.

We have conducted tests on the mobile search functionality of your website and have not identified any issues. Currently, the AMP plugin is activated, which may have resolved any issues that existed prior to its activation, or the problem may be isolated to a specific device and browser. Could you please record a video demonstrating the issue you are encountering and inform us of the device and browser you are using?

Best Regards,
8Theme’s Team

Hello, Fareed Fares,

We would like to inform you that the shortcode in question originates from the WooCommerce plugin and is independent of the theme currently activated on your site. Therefore, we kindly suggest that you reach out to the WooCommerce support service for further assistance https://wordpress.org/support/plugin/woocommerce/

Best regards,
The 8Theme Team

Hello, Fareed Fares,

1/ Add the code into the global area of custom CSS, currently it seems was added for desktop only.

2/

.et-mobile-panel-wrapper, .et-mobile-panel .et-container .et-wrap-columns {
    border-radius: 200px 200px 0px 0px;
}

3/ A custom link added in the mobile panel will redirect you to the page, not open it in off-canvas.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your concerns about your website’s performance on mobile devices. We understand how crucial it is for your site to operate smoothly and quickly, especially when accessed via mobile platforms.

To assist you effectively, we would like to gather more details about the issues you are experiencing. Could you please provide us with the following information?

1. Specific examples of the pages or sections where you notice the most significant speed or performance issues.
2. The type of mobile device(s) and browser(s) you have used to access your website.
3. Any recent changes or updates you have made to your website that might have coincided with the onset of these issues.
4. Temporary wp-admin access.

Once we have this information, our team will be able to conduct a thorough analysis and work towards a resolution that improves your website’s mobile performance.

We are committed to ensuring your website offers an optimal experience for all users, and we appreciate your patience as we work to address your concerns.

Please feel free to reply to this message with the requested details at your earliest convenience.

Best Regards,
8Theme’s Team

Hello, @Dana,

We appreciate your prompt response.

1/ Theme Options > Header Builder > Account https://prnt.sc/XNVnXYm2jZt_

2/ We kindly request that you establish a connection to your files using FTP. Once connected, please download the translation files onto your computer. You can locate these files with the assistance of tools such as Loco Translate, as illustrated in the following screenshots: https://prnt.sc/tmtWw8lq9HJy and https://prnt.sc/PO4ccY0kFYhC. Subsequently, you will have the capability to upload the files to the corresponding folder on your new sites, and provide files to us. To do so, please upload the files to any file-sharing service and share the URL with us.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team