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Unable to connect to the XStore API. Please check your internet connection, server whitelists and SS

This topic has 2 replies, 2 voices, and was last updated 1 months, 2 weeks ago ago by Rose Tyler

Dreamedia Creative

Participant

March 25, 2024 at 04:07

I’ve tried to install a demos after install Xstore theme. It appeared a error message “Connection Error
We are sorry to inform you that the XStore theme is unable to connect to the XStore API. Please check your internet connection, server whitelists and SSL certificate.”

I’ve asked the server side, they probably blocked unusual IP.
Can you provide the correct IP and port to whitelist please?

Please, contact administrator
for this information.

#388402 Copied Theme version: 9.3

1 Answer

Rose Tyler

Support staff

March 25, 2024 at 08:07

Hello, Dreamedia Creative,

Thank you for reaching out to us with your concern.

We can’t log in using the credentials you provided.

Please contact your hosting provider and ask them if they block outgoing/ingoing connections to our server, IP – 136.243.62.54

Best Regards,
8Theme’s Team

#388416 Copied
Tagged: internet connection issues, server whitelist problems, ss connection error, woocommerce themes error, wordpress themes troubleshooting, xstore api connection issue
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