Hello, HAMID,

Thank you for contacting us and for using XStore.

Please be advised that this message can be disregarded as the header has been successfully imported to your site.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind regards,
The 8Theme Team

Hello,

The issue is caused by your custom CSS code https://prnt.sc/jZyrzoIvWRAr => https://prnt.sc/O2fjY44ckiez
, so you need to delete the code and you will get https://prnt.sc/C-eJSuCtcWWa

Kind Regards,
8theme team

Hello, Ankit Khandelwal,

We kindly request that you grant us temporary wp-admin access in order to review your settings.

Best Regards,
The 8Theme Team

Hello, Ankit Khandelwal,

Thank you for getting in touch with us.

Upon initial review, it appears that the issue you are experiencing is related to the server side, as indicated by the screenshot provided (https://prnt.sc/homv4ayr97yd). We kindly suggest that you contact your hosting provider as the first course of action to address this matter.

Should you require any further assistance or have additional questions, please do not hesitate to get back to us and provide temporary wp-admin access.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

Fixed. Please check now.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us and for providing the issue video in the private area. We appreciate your efforts in trying to resolve the matter by clearing the cache.

Could you please provide us with temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello Francesco,

The error can be seen in WooCommerce > Status > Logs, and your current WordPress memory limit is shown in WooCommerce > Status.

Also, please read this article – https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

Best Regards,
8Theme’s Team

Hello, Armatactica,

Thank you for contacting us and for using XStore.

We’ve tested your site and got 63 – https://prnt.sc/dmM_Q8b7dNAg

General site speed depends on many factors – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/ , not just on the theme, but our theme is fully optimized.
Google Pagespeed (and now GTmetrix) scores with 20-50 points for mobile performance for 99% of websites built with WordPress.

We don’t have a deal with the personal site optimization, unfortunately – https://themeforest.net/page/item_support_policy

You can send a request for an additional service – https://prnt.sc/R4u4YTxxKOdI https://www.8theme.com/forums/xstore-wordpress-support-forum/

If you have any other questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

Thank you for getting in touch with us.

Please select System location and translate the parent theme.
Read more https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Fareed Fares,

Thank you for getting in touch with us.

Please be informed that the color of the element shown here https://prnt.sc/Et8vPzVURl4k can be altered through the Theme Options > Styling > Alerts path. For other modifications, you may attempt to apply changes using custom CSS code.

Best Regards,
8Theme’s Team

Hello, @MJJONE,

You’re welcome!

Best Regards,
The 8Theme Team

Hello, @MJJONE,

You’re welcome!

In this case, you need to replace the woocommerce shortcode with our Cart element – https://www.8theme.com/documentation/documentation/xstore-builders/xstore-cart-page-builder-with-elementor/

Best Regards,
The 8Theme Team

Hello, Albaghlisponge,

We hope that all your inquiries have been resolved to date. Should you have any new questions or issues, please do not hesitate to initiate a new topic on our support forum at https://www.8theme.com/forums/xstore-wordpress-support-forum/.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

Hello, Crispy123,

We would like to bring to your attention that upon inspecting the console, I encountered errors due to the minification of scripts. The issue can be observed here: https://prnt.sc/wSoJDhFPvcf0

We have identified that disabling the following option resolves the errors related to categories, as demonstrated in this screenshot https://prnt.sc/54QkHrigwEbJ The corrected categories can be seen here: https://prnt.sc/IXcNjdhK7MR1
Also, we have added the subsequent file to the list of exclusions: https://prnt.sc/GMITuqy8g7kO

Additionally, to ensure the categories remain collapsed by default, it is necessary to disable this particular feature, as shown in the following screenshot: https://prnt.sc/Z3zbSNoL3NiO (example = https://prnt.sc/oz3vpsib4C9w )

We trust that the information provided will be of significant assistance to you.

Best Regards,
8Theme’s Team

Hello, Kombajn88,

We would like to inform you that a different fix has been made regarding the matter we discussed. Next title appears https://prnt.sc/IJTcfjSJcGC5), so you can disable it here https://prnt.sc/eIkrvpAHYHfB

Best regards,
The 8Theme Team