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Viewing 30 posts - 8,881 through 8,910 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 2, 2024 at 08:14

    Hello, @Love’s Rebel,

    Thank you for choosing XStore as your WooCommerce WordPress theme.

    1/ We would like to invite you to submit a request to our team through the following page: https://www.8theme.com/taskboard/ If the request receives enough votes from other customers, our development team will consider adding it to one of the upcoming updates.

    “Copy Link On Click” can be activated in Theme Options > Social Sharing.

    2/ Currently, there is no such option, unfortunately. We invite you to submit a request to our team through the following page: https://www.8theme.com/taskboard/ If the request receives enough votes from other customers, our development team will consider adding it to one of the upcoming updates.

    3/ Regarding the feature you mentioned, it appears that it is not available in our theme. We recommend reaching out to the WooCommerce support team for further assistance. You can contact them via the following link: https://wordpress.org/support/plugin/woocommerce/

    We appreciate your understanding.

    Best Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 2, 2024 at 08:08

    Hello, Ankit Khandelwal,

    Thank you for getting in touch with us.

    Please review the attached screenshot and specify what exactly is missing, and we will be glad to assist you – https://prnt.sc/jqwEJtST_8KD
    We apologize for any inconvenience, but it appears to us that everything is already displayed in accordance with your request.

    Best Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 2, 2024 at 06:59

    Hello, Chris,

    We would like to inform you that your existing design will remain unchanged. However, please note that for any new content you wish to add, you should use containers instead of sections.

    Best Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 1, 2024 at 20:42

    Hello, Chris,

    Thank you for reaching out to us.

    Pre-create header templates were created using new Elementor containers.

    We kindly request that you navigate to Elementor > Settings > Features > Flexbox Container > change the value to “Active”, and try to import header after that.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 1, 2024 at 16:17

    Hi @Murad,

    Thank you for your prompt response.

    We would like to inform you that our theme has been designed in such a way that writing code is not a necessity, as translation through Loco Translate is significantly simpler. Writing code can be complex and dependent on various factors, so we suggest that you reach out to us if you encounter any difficulties with the translation process.

    However, if you are still interested in writing code for translation purposes, we kindly ask that you first refer to the WordPress documentation about this, as it is a fairly common inquiry and our theme does not impose any special restrictions in this regard.

    Should you require further assistance, please do not hesitate to contact us.

    Best Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 1, 2024 at 15:43

    Hi @Murad,

    We hope this message finds you well.

    We are currently facing a challenge with the translation functionality for the phrase “Save my name, email, and website in this browser for the next time I comment.” You have the option to either retain the existing code or remove it, after which we can investigate the cause of the translation issue.

    Please inform us of your decision at your earliest convenience. In order to delve into the problem and provide a solution, we would require FTP access.

    We appreciate your cooperation and look forward to your prompt response.

    Best Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 1, 2024 at 14:51

    Hello, @Ajaz,

    Private Content

    Kind regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 1, 2024 at 14:29

    Hi @Murad,

    You’re welcome!

    Go to Loco Translate > Plugins > edit translation of WooCommerce > find and translate strings; edit translation of XStore Core plugin. Loco Translate > Themes > XStore theme > edit the translation.

    Best Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 1, 2024 at 14:04

    Hello, HAMID,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 1, 2024 at 14:03

    Hello, @Ajaz,

    We kindly request that you provide us with the URL of the page corresponding to the screenshot you have shared.

    Additionally, we recommend reviewing the Elementor plugin documentation for guidance on parallax features, as well as watching any available video tutorials on the subject.

    Thank you for your cooperation.

    Best Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 1, 2024 at 13:48

    Hello, Jamesnouk,

    Thank you for reaching out to us with your concern regarding the ‘archive products’ display issue on your store page.

    Please go to Theme Options > WooComemrce > Shop > Shop page layout > Pagination type > set “Default” and check the Archive Product Widget after that.

    We appreciate your attention to this matter and are here to assist should you require further guidance.

    Best Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 1, 2024 at 13:45

    Hello, Eragon,

    Thank you for reaching out to us with your concern.

    Please clear cache and check now.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 1, 2024 at 13:37

    Hello, @Ajaz,

    We would like to clarify that we do not serve as personal content managers for your website. While we are able to offer guidance and advice on how to proceed, the content and configuration of your site are ultimately your responsibility. Utilizing the information we have provided, you are equipped to make the necessary adjustments in accordance with your specific needs.

    1/ We’ve changed the settings on your page. Please clear the cache and check now.

    2/ Please use next settings to hide elements for different devices https://prnt.sc/jODOE9k4flHD

    Kind regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 1, 2024 at 13:21

    Hello, Gloweiss,

    Thank you for reaching out to us.

    BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information, please use the Private Content area.
    We’ve edited your message and moved wp-admin access into the Private Content area.

    Could you please specify where you have attempted to contact us without receiving a reply? We provide support through our forum, and according to our records, this appears to be your first inquiry: https://www.8theme.com/users/gloweiss/topics/

    You are using a lot of 3rd-party plugins, and some of them may cause problems on site.
    We’ve disabled some plugins on your site.

    We’ve reimported demo content.

    To delete demo products, go to Dashboard > Products > select products and delete them, do the same for product categories.

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 1, 2024 at 13:03

    Hello, Ankit Khandelwal,

    You’re welcome!

    Best Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 1, 2024 at 12:16

    Hello, Ankit Khandelwal,

    We appreciate your prompt response.

    Kindly proceed to insert the following code snippet into the designated area located at Theme Options > Theme Custom CSS:

    .post-info .price {
        display: none !important;
    }

    Best Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 1, 2024 at 12:13

    Hi @Murad,

    Please clear the cache and check now – https://prnt.sc/Cc2wCIEj3UkZ

    Best Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 1, 2024 at 12:10

    Hello, Eragon,

    We appreciate your prompt response.

    Please clear the cache and check now ( https://prnt.sc/sgTlIYPnhgUE )

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 1, 2024 at 10:04

    Hello, Karan,

    Thank you for reaching out to us with your request.

    Regarding your query, the price is displayed in this manner because that is how the WooCommerce plugin operates. When a product has variations, the displayed price range reflects the lowest and highest prices available for those variations. The price listed below is the cost of the product with the selected variations.

    Should you wish to alter this functionality, we recommend reaching out to the WooCommerce support team for assistance. You can contact them through the following link: https://wordpress.org/support/plugin/woocommerce/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 1, 2024 at 10:03

    Hello, Eragon,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 1, 2024 at 08:37

    Hello, @Hessein Ali,

    Ok. Thank you for your cooperation.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 1, 2024 at 08:37

    Hello, @Love’s Rebel,

    1/ https://prnt.sc/ymuZfFZEFtyQ Theme Options > WooCommerce > Cart/Checkout Layout > Footer content

    2/ Regarding your inquiry about the translation of the “Addresses” tab within the My Account section of your website, we would like to inform you that this feature originates from the WooCommerce plugin. For assistance with this matter, we kindly suggest that you contact WooCommerce support directly at: https://wordpress.org/support/plugin/woocommerce/

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 1, 2024 at 08:34

    Hello, Wep287,

    Here are screenshots of the settings – https://prnt.sc/b6oRZ_ACbRx6 https://prnt.sc/poWooBl0aSOm https://prnt.sc/RTs8XXqivgTR https://prnt.sc/nfEPFVSg28JE

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 1, 2024 at 08:12

    Hello, @Hessein Ali,

    The site will remain operational without interruption (not stop).

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 1, 2024 at 08:11

    Hello, @Ajaz,

    We appreciate your prompt response.

    Please read this article – https://elementor.com/help/create-anchor-links/

    We’ve created an example for you: https://prnt.sc/koB3KRnvhvPt + https://prnt.sc/HhTvhGQkTFQ6 > https://gyazo.com/fca3a4a4e528b2fe7794871b8b7a9887

    Kind regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 1, 2024 at 08:06

    Hello, @Hessein Ali,

    Please read this article – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/
    Deregister a domain via your account page to be able to activate the theme next time.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 1, 2024 at 07:55

    Hello, Mr.Auxins,

    We appreciate your prompt response.

    The issue has been resolved. We kindly request that you test the slider at your earliest convenience.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 1, 2024 at 07:50

    Hello, Ankit Khandelwal,

    1/ Fixed. Please check now.

    2/ Provide URLs of such items.
    “Out of stock” can be displayed in case you did not add prices. This behavior comes from the WooCommerce plugin. In case you do not want to add prices, contact support of woocommerce plugin https://wordpress.org/support/plugin/woocommerce/

    3/ As the features in question are currently disabled on your website, there should be no associated issues. Could you please confirm this is the case?

    Best Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 1, 2024 at 07:44

    Hello, Mr.Auxins,

    We appreciate your prompt response.

    About images on your Home page, we do not see the problem, here is a video – https://gyazo.com/aa34b82c37836f89c0580491a8ee2984

    We kindly ask that you conduct tests across various browsers and on multiple screen sizes to ensure compatibility. Additionally, please ensure that you clear your browser’s cache before testing. We would appreciate it if you could inform us of the outcomes of these tests.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 1, 2024 at 07:38

    Dear @chilly,

    We are reaching out to inquire whether a solution involving the local storage of Google Fonts (self-hosted fonts) would be suitable for your needs. Our understanding is that the primary objective is to avoid loading from third-party servers and to ensure all resources are locally hosted on your site.

    Best regards,
    The 8Theme Team

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    Viewing 8,910 results - 8,881 through 8,910 (of 68,227 total)
Viewing 30 posts - 8,881 through 8,910 (of 68,227 total)
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