Hello, Ankit Khandelwal,

Thank you for getting in touch with us.

Please review the attached screenshot and specify what exactly is missing, and we will be glad to assist you – https://prnt.sc/jqwEJtST_8KD
We apologize for any inconvenience, but it appears to us that everything is already displayed in accordance with your request.

Best Regards,
The 8Theme Team

Hello, Chris,

Thank you for reaching out to us.

Pre-create header templates were created using new Elementor containers.

We kindly request that you navigate to Elementor > Settings > Features > Flexbox Container > change the value to “Active”, and try to import header after that.

Best Regards,
8Theme’s Team

Hi @Murad,

We hope this message finds you well.

We are currently facing a challenge with the translation functionality for the phrase “Save my name, email, and website in this browser for the next time I comment.” You have the option to either retain the existing code or remove it, after which we can investigate the cause of the translation issue.

Please inform us of your decision at your earliest convenience. In order to delve into the problem and provide a solution, we would require FTP access.

We appreciate your cooperation and look forward to your prompt response.

Best Regards,
The 8Theme Team

Hi @Murad,

You’re welcome!

Go to Loco Translate > Plugins > edit translation of WooCommerce > find and translate strings; edit translation of XStore Core plugin. Loco Translate > Themes > XStore theme > edit the translation.

Best Regards,
The 8Theme Team

Hello, @Ajaz,

We kindly request that you provide us with the URL of the page corresponding to the screenshot you have shared.

Additionally, we recommend reviewing the Elementor plugin documentation for guidance on parallax features, as well as watching any available video tutorials on the subject.

Thank you for your cooperation.

Best Regards,
The 8Theme Team

Hello, Eragon,

Thank you for reaching out to us with your concern.

Please clear cache and check now.

Best Regards,
8Theme’s Team

Hello, Gloweiss,

Thank you for reaching out to us.

BE ATTENTIVE and don’t place the private information in the general message area because all the visitors have access to that information, please use the Private Content area.
We’ve edited your message and moved wp-admin access into the Private Content area.

Could you please specify where you have attempted to contact us without receiving a reply? We provide support through our forum, and according to our records, this appears to be your first inquiry: https://www.8theme.com/users/gloweiss/topics/

You are using a lot of 3rd-party plugins, and some of them may cause problems on site.
We’ve disabled some plugins on your site.

We’ve reimported demo content.

To delete demo products, go to Dashboard > Products > select products and delete them, do the same for product categories.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Ankit Khandelwal,

We appreciate your prompt response.

Kindly proceed to insert the following code snippet into the designated area located at Theme Options > Theme Custom CSS:

.post-info .price {
    display: none !important;
}

Best Regards,
The 8Theme Team

Hello, Eragon,

We appreciate your prompt response.

Please clear the cache and check now ( https://prnt.sc/sgTlIYPnhgUE )

Best Regards,
8Theme’s Team

Hello, Eragon,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, @Love’s Rebel,

1/ https://prnt.sc/ymuZfFZEFtyQ Theme Options > WooCommerce > Cart/Checkout Layout > Footer content

2/ Regarding your inquiry about the translation of the “Addresses” tab within the My Account section of your website, we would like to inform you that this feature originates from the WooCommerce plugin. For assistance with this matter, we kindly suggest that you contact WooCommerce support directly at: https://wordpress.org/support/plugin/woocommerce/

Best regards,
The 8Theme Team

Hello, @Hessein Ali,

The site will remain operational without interruption (not stop).

Best Regards,
8Theme’s Team

Hello, @Hessein Ali,

Please read this article – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/
Deregister a domain via your account page to be able to activate the theme next time.

Best Regards,
8Theme’s Team

Hello, Ankit Khandelwal,

1/ Fixed. Please check now.

2/ Provide URLs of such items.
“Out of stock” can be displayed in case you did not add prices. This behavior comes from the WooCommerce plugin. In case you do not want to add prices, contact support of woocommerce plugin https://wordpress.org/support/plugin/woocommerce/

3/ As the features in question are currently disabled on your website, there should be no associated issues. Could you please confirm this is the case?

Best Regards,
The 8Theme Team

Dear @chilly,

We are reaching out to inquire whether a solution involving the local storage of Google Fonts (self-hosted fonts) would be suitable for your needs. Our understanding is that the primary objective is to avoid loading from third-party servers and to ensure all resources are locally hosted on your site.

Best regards,
The 8Theme Team