Forum Replies Created

Viewing 30 posts - 8,071 through 8,100 (of 68,227 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 29, 2024 at 05:13

    Hello,

    We have noticed that the translation for the Core plugin has not been created.

    Please check now – https://prnt.sc/Z_WC8Uny3mop (Loco Translate > Plugins > XStore Core)

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 29, 2024 at 05:06

    Hello, Safe Desires,

    Thank you for your prompt response.

    We have updated the z-index as per your request. Kindly review the changes at your earliest convenience https://prnt.sc/W2zatWCgPxAJ

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 29, 2024 at 04:59

    Hello, klass_gh,

    Thank you for your prompt response.

    We have reviewed the functionality in XStore > Import Demos and XStore Studio, and we are pleased to report that we have not encountered any issues.
    https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

    Could you please record a video of the problem?

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 29, 2024 at 04:56

    Hello, Grace Chen,

    Thank you for reaching out to us with your request.

    Please find the code snippet below as per your requirement:

    .single-product .product_title {
        text-transform: unset;
    }

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 28, 2024 at 21:00

    Hello, Ilya,

    Thank you for reaching out to us with your concern.

    [Private Content]

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 28, 2024 at 20:55

    Hello, Lucas,

    We appreciate your prompt response.

    Private Content

    Best Regards,
    8Theme’s Team

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 28, 2024 at 20:52

    Hello, TirlaP,

    Thank you for contacting us and for using XStore.

    1/ https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/
    Please go to XStore Builders > Header builder > edit template > Mobile menu.

    2/ Dasboard > Products > Categories https://prnt.sc/f5OOlymgu0Dv

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 28, 2024 at 20:50

    Hello, klass_gh,

    Thank you for reaching out to us with your query.

    Could you please provide temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 28, 2024 at 20:49

    Hello, Web Next2b,

    Thank you for getting in touch with us.

    We kindly request that you review the following article regarding theme translation: https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    Should you prefer not to install the Loco Translate plugin, which is the simplest method for translating any theme and plugins and can be deactivated after the translation is complete without losing the translations, you may consider using poEdit. For more information on updating translation files with poEdit, please visit: [Translation Files Update](https://www.8theme.com/documentation/xstore/theme-translation/translation-files-update/). Detailed guidance on how to utilize poEdit, a third-party application that works similarly across all themes, can be found online.

    Thank you for your attention to this matter.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 28, 2024 at 20:48

    Hello, Chandru,

    We are pleased to inform you that we have re-updated the images for the “India 100 Rs Rare Fafda Elephant Issue B Rama Rau 1953 G4” https://prnt.sc/aryeyNQ6rCBY This was done to prevent caching issues and should now display correctly https://prnt.sc/j6jHC0Zlk-TK

    Thank you for your attention to this matter.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 28, 2024 at 16:35

    Hello, @EB Collection,

    We noticed from your recent screenshot that an additional discount plugin is being utilized, which was not previously mentioned.

    Could you please provide temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 28, 2024 at 16:32

    Hello, Lucas,

    Thank you for reaching out to us with your query.

    Could you please provide temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 28, 2024 at 16:31

    Hello, Chandru,

    Thank you for reaching out to us.

    We regret to inform you that we were unable to view the video as it appears not to have been included in your previous communication. Could you please resend it at your earliest convenience?

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 28, 2024 at 16:05

    Hello, @EB Collection,

    We appreciate your prompt response.

    1/ Custom CSS code can be used, for example:

    .content-product .price {
        color: #222;
        font-size: 15px;
        font-weight: 600;
    }

    https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

    2/ We’ve created a new screenshot for you – https://gyazo.com/01d76880c5c972bf37c0163511675fdb

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 28, 2024 at 16:02

    Hello, Jitendra Kumar,

    Thank you for reaching out to us.

    Please make sure that the Kirki plugin is not activated.

    Could you please provide temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 28, 2024 at 15:41

    Hello, Theodoros,

    Please follow the steps below to edit the featured image on your Shop page:

    1. Navigate to the Dashboard.
    2. Select ‘Pages’.
    3. Click ‘Edit’ on the Shop page.
    4. Update the featured image as required.

    Should you need any further assistance, please do not hesitate to reach out.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 28, 2024 at 14:54

    Hello, Michael,

    Thank you for reaching out to us.

    To disable the “Show More Link” on your shop page, please navigate to Theme Options > WooCommerce > Shop > Shop Page Filters > Show More Link > Off.

    Should you require any further assistance, please do not hesitate to reach out.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 28, 2024 at 14:52

    Hello, Theodoros,

    Thank you for reaching out to us.

    You need to edit images in 1/ Theme Options > Breadcrumbs 2/ page featured image, for example, https://prnt.sc/Qg-XB8htFrX9 (Dashboard > Pages > click on edit page).

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 28, 2024 at 14:48

    Hello, Chandru,

    You’re welcome!

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 28, 2024 at 14:23

    Hello, Chandru,

    We are pleased to inform you that the issue has been successfully resolved through the regeneration of thumbnails.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 28, 2024 at 14:15

    Hello, TirlaP,

    Thank you for reaching out to us with your query.

    Please proceed by selecting a product – https://prnt.sc/fnf0-hhTkTEB

    Should you need any further assistance, please do not hesitate to reach out.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 28, 2024 at 13:15

    Hello, Chandru,

    We appreciate your prompt response.

    Please check this screenshot https://prnt.sc/8IB3oMIw0_-j

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 28, 2024 at 13:14

    Hello,

    Thank you for contacting us and for using XStore.

    Could you please provide temporary wp-admin access?

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 28, 2024 at 13:08

    Hello, @EB Collection,

    Thank you for getting in touch with us.

    1/ Please provide the URL of page with the mentioned content.

    3/ Theme Options > WooCommerce > Shop elements > Product Badges > set these settings https://prnt.sc/YM_HhKMFv85W

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 28, 2024 at 10:06

    Hello, Farrukh,

    Thank you for reaching out to us. We have received your screenshot and understand that you are looking to edit the banner on your shop page. We are here to assist you with this.

    Please go to XStore Builders > Products archive > edit template https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 28, 2024 at 09:00

    Hello, Dave6641,

    Thank you for reaching out and for your kind words about our theme. We’re delighted to hear that you’re enjoying your experience with it so far! Let’s address your queries one by one to ensure your e-shop setup goes smoothly.

    1/ Please try to remove this code https://prnt.sc/UuLeOth1LXE9 After removing the code, kindly check the frontend to see if it produces the desired result. Please do not hesitate to inform us about the outcome or if you require further assistance.

    2/ Please try to add the next code https://prnt.sc/MKcTtj5GpmL6

    .reset_variations {
        display: block;
        width: 100%;
        padding-right: 20px;
    }

    3/

    selector table.variations th.label label[data-swatch-name]:after {
        margin: 5px 0px;
        display: block;
    }

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 28, 2024 at 07:52

    Hello @Red8,

    It appears that altering the default behavior as per your request requires more additional configurations in the files than initially anticipated.
    We regret to inform you that such additional customization falls outside the scope of the basic support we offer through this forum.
    Should you require customizations, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. Please be aware that customization services will incur additional charges.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 28, 2024 at 07:47

    Hello, Martin,

    Thank you for reaching out to us with your query. We understand your concern regarding the loading time of the website in cellular mode. Our themes are optimized for performance; however, the loading speed can also depend on various other factors including the hosting service, image sizes, and the number of plugins installed.

    Before you install a new plugin to speed up your website, we recommend checking the current setup to ensure that it is optimized for mobile use. This includes compressing images, minimizing the use of heavy plugins, and using a reliable caching plugin if not already in place.

    Read more – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 28, 2024 at 07:45

    Hello, @Backes1,

    We appreciate your prompt response.

    Could you please attempt to implement the following custom CSS code?

    .et_b_header-menu .secondary-menu-wrapper .menu>li>a {
        padding: 0px 0px;
    }

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 28, 2024 at 07:40

    Hello, Carty,

    Thank you for reaching out to us with your request.

    We regret to inform you that the option you are seeking is not available at this time. The sticky panel feature is currently supported exclusively on default WooCommerce single product pages.

    Should you require additional customizations in files, we invite you to submit a request through our customization panel at the following link: https://www.8theme.com/account/#etheme_customization_panel. Please be aware that customization services will incur additional charges.

    Best Regards,
    8Theme’s Team

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    Viewing 8,100 results - 8,071 through 8,100 (of 68,227 total)
Viewing 30 posts - 8,071 through 8,100 (of 68,227 total)
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