Hello, Enqodle,

Thank you for reaching out to us with your concerns. We understand that you are experiencing issues with displaying all variation thumbnails on your product page, as well as difficulties in uploading variation gallery images via CSV file in bulk.

We can’t see the image from you, please provide a new one.

Also, provide the URL of single product page and temporary wp-admin access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, ZEPHYR,

1/ We can’t log in – https://prnt.sc/WFgxC_CpAFD8 Please disable the Two-step verification.

2/ We can’t connect FTP https://prnt.sc/wqwZjxS787L2 Please check this also.

Thank you for your cooperation and we look forward to hearing from you soon.

Best Regards,
8Theme’s Team

Hello, Martin,

Thank you for reaching out to us with your query.

We recommend that you reach out to the WooCommerce plugin support team for their expert guidance on this matter https://wordpress.org/support/plugin/woocommerce/

Best regards,
The 8Theme Team

Hello, Cavid745,

Thank you for getting in touch with us.

We would like to inform you that our support services are provided through our forum, and not via WhatsApp. We apologize for any inconvenience this may cause.

Regarding your query, we are pleased to confirm that XStore is compatible with PHP 8.1.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Kind Regards,
8theme team

Hello, Lumore,

Thank you for reaching out to us with your concerns.

The button in the header should be edited via XStore Builders > Header via Elementor >
edit template > https://prnt.sc/DgDbDfp78TcE

Edit Home page content using Elementor and change colors, for example – https://prnt.sc/jg29Zt2TJmcV , https://prnt.sc/kavQ8hDw6tXI > https://prnt.sc/XeZw7Git0QZ0

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

In this case, add the next code in Theme Options > Theme Custom CSS > Mobile:

.etheme-sales-booster-sticky-panel {
    display: none !important;
}

Kind Regards,
8theme team

Hello, ZEPHYR,

Thank you for getting in touch with us.

1/ We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

2/ Please provide the temporary wp-admin and FTP access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Richard,

Thank you for reaching out to us and providing a detailed description of the issue you are experiencing with the wishlist functionality on your website.

Fixed. Please check now. The issue was caused by the Draft status of the page.

We appreciate your patience and cooperation as we work to resolve this issue. Should you have any further questions or if there is anything else we can assist you with, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us. We’re sorry to hear that you’re experiencing difficulties with customizing your website settings using our theme.

Please read this article – https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/ and edit headers via XStore Builders > Header Builder with Elementor https://prnt.sc/fztC8LnfZetB > edit template > https://prnt.sc/kBpsb5ty6a17

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello, Hafunerix,

We hope this message finds you well. We would like to inform you that the breadcrumbs feature is currently disabled on the Shop page, as shown here: https://prnt.sc/p8W5KH0M7e87. This setting has also been applied to the single product pages.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello,

We hope this message finds you well. To disable the floating navigation panel, kindly follow these steps:
1. Navigate to XStore.
2. Select ‘Sales Booster’.
3. Find ‘Floating Navigation Panel’.
4. Choose the ‘Deactivate’ option.

Should you require any further assistance, please do not hesitate to contact us.

Kind Regards,
8theme team

Hello,

Thank you for reaching out to us.

Please click here to edit menu static blocks https://prnt.sc/N70ETtZZi3dD

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

Please rename the theme and Core plugin translations – https://prnt.sc/5VsToGPGAwXE to xstore-fr_FR.po and xstore-core-fr_FR.po

Best regards,
The 8Theme Team

Hello,

We hope this message finds you well.

We recommend that you review the following article for detailed information: https://support.google.com/adsense/answer/9190048?hl=en

Should the article not address your concerns, please do not hesitate to inform us about the specific image in which size you are interested.

Best Regards,
8Theme’s Team

Hello, @GNC,

Please provide FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Thank you for your cooperation.

Best regards,
The 8Theme Team