Hello, @Eugene Shek,

We appreciate your prompt response.

Can you please switch to WooCommerce default theme – Storefront (Appearance > Themes) in order to check if the issue is restricted to Legenda only? Let us know the result and provide FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Montse,

Thank you for getting in touch with us.

We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.

Best Regards,
8Theme’s Team

Hello, Hafunerix,

We appreciate your prompt response.

Please check now, and edit Theme Options > WooCommerce > Single Product Builder > Breadcrumbs settings – https://prnt.sc/0gNCPw9Z78YW

Best Regards,
8Theme’s Team

Hello, Richard,

You’re welcome!

Best Regards,
8Theme’s Team

Hello, @Zdenky,

You’re welcome!

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

Thank you for contacting us and for using XStore.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello, Patrickjanko,

Thank you for contacting us.

We would like to inform you that we have disabled the “WooCommerce Infinite Scroll and Ajax Pagination” plugin on your website. We kindly ask you to review the Shop page at your earliest convenience to ensure everything is functioning to your satisfaction.

Should you wish to continue using this plugin, we recommend that you refer to the following article for guidance on configuring the appropriate settings: [WooCommerce Infinite Scroll and Ajax Pagination Settings](https://www.8theme.com/documentation/xstore/plugins/woocommerce-infinite-scroll-and-ajax-pagination-settings/).

We appreciate your attention to this matter and are here to assist with any further questions you may have.

Best Regards,
8Theme’s Team

Dear @Christopher Mitchell,

You’re welcome!

Kind Regards,
8theme team

Hello, Hafunerix,

You’re welcome!

Edit page using Elementor > Banner element settings > remove the content of the button – https://prnt.sc/cAZtnPfHR5PO

Best Regards,
8Theme’s Team

Hello, Muhammad Abid,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello, Hafunerix,

Thank you for reaching out to us with your concern.

Please check now – https://prnt.sc/iNX8yoXiuu_9

Best Regards,
8Theme’s Team

Hello,

We sincerely apologize for only becoming aware of these issues recently. We assure you that we are now fully addressing this matter with the highest priority. Our team is actively working on analyzing and implementing the necessary fixes to ensure that any security vulnerabilities are promptly resolved.

Please bear with us as we work through this process. We are committed to ensuring the safety and security of our products. We will keep you updated as soon as the fixes are released.

Your patience and understanding during this time are greatly appreciated.

Kind Regards,
8theme team

Hello,

Thank you for reaching out to us. We understand that you are having difficulty finding the HTML code in your WordPress theme. We are here to assist you.

Could you please specify which part of the theme you are trying to locate the HTML code for? This will help us provide you with more accurate guidance. Additionally, if you could let us know which theme you are using, that would be very helpful.

In the meantime, you can generally find HTML elements by navigating to the Appearance > Editor section in your WordPress dashboard. From there, you can access the theme files where HTML, CSS, and PHP code are located.

Please feel free to reply to this message with the requested details, and we will do our best to assist you further.

Best Regards,
8Theme’s Team

Hello, Rohitdaid,

We appreciate your prompt response.

Please set an administrator role for the user you provided for us.

Best Regards,
8Theme’s Team

Hello, Rohitdaid,

We apologize for the inconvenience, but your request was not clear to us. Consequently, we kindly ask you to provide a more detailed description of the issue, along with any relevant video or screenshots. This will enable us to understand your situation better and assist you more effectively.

Best Regards,
8Theme’s Team