Hello,

Thank you for getting in touch with us.

We would like to inform you that the homepage available at https://xstore.8theme.com/demos/home-banners/ was designed utilizing the WPBakery Page Builder. You can import this page by following the instructions provided in the accompanying video: https://youtu.be/wkIKN2IyEZI?feature=shared.
Also, please check this topic – https://www.8theme.com/topic/missing-home-banners-theme-on-import-demo-page/

Once imported, please navigate to your Dashboard, proceed to Settings, then Reading, and under ‘Your homepage displays’, select the imported Home page.

Should you require any additional support, please do not hesitate to contact us.

Best regards,
The 8Theme Team

Hello, Amareen,

Thank you for contacting us and for using XStore.

1/ Do you mean theme update?
Please read this article – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ , or download archives from this page – https://www.8theme.com/downloads/
Go to Dashboard > Plugins > Add new > Upload plugin > Choose plugin (downloaded from https://www.8theme.com/downloads) > Install now > click on “Replace current with uploaded” and the plugin will be updated on your site.
Go to Dashboard > Themes > Add new > Upload theme > Choose file > Install now > click on “Replace current with uploaded” and the theme will be updated on your site.

2/ Could you please also provide temporary wp-admin?
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

3/ We provide support via the forum here, not via live chat.
Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that. Please, do not submit multiple topics for the same request, as this does not result in a faster response time.

Best Regards,
8Theme’s Team

Hello,

We’ve checked the product you provided in the Private Content area, and do not see any effect on its image from our theme side. You can activate any other theme, for example – Storefront (default woocommerce theme), and the result will be the same. It means you need to contact woocomemrce plugin support to get further assistance. Here is a link to the free support forum – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

Hello, Arnan,

Please provide URLs of pages from your screenshots.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your concerns. We apologize for any inconvenience you are experiencing with configuring and activating the sales boosters on your platform.

Please go to XStore > Patcher > Refresh patches > Apply parch https://prnt.sc/ryuckAv5UJpO

Best Regards,
8Theme’s Team

Hello, Sam,

Thank you for reaching out and bringing this issue to our attention.

Could you please provide the URL of the category page where the issue is visible? This will help us to address your concern more efficiently.

Best Regards,
8Theme’s Team

https://www.8theme.com/topic/bandwidth-increasing-continuously-after-installing-theme/#post-395299

Hello, Liza,

Thank you for reaching out to us with your concerns regarding email notifications in WooCommerce.

Please check how it works when our email builder is disabled (XStore > Email Builder).

Also, check how it works when no XStore theme is activated, but a default WooCommerce theme – Storefront (Appearance > Themes).

Let us know the results of the tests.

Best Regards,
8Theme’s Team

Hello, Jordan,

Thank you for reaching out to us with your concerns regarding your website.

To assist you more effectively, we kindly request the following information:

1. Please provide the URL of the page from which the screenshot was taken where the issue is visible.

2. We were unable to log in using the credentials provided in the Private Content area. Could you please verify these details and provide the correct wp-admin access?

We appreciate your cooperation.

Best Regards,
8Theme’s Team

Hello, Riddlezitindustries,

Thank you for reaching out to us.

We’ve activated the Classic Widgets Panel in Theme Options > General. Please clear cache and check widgets now.

https://prnt.sc/Zt31IVk-Al_C we would recommend to update the theme and plugins https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/ and clear the cache after that.
Do not forget to create a backup before the update.

Best Regards,
8Theme’s Team

Hello,

We appreciate your prompt response.

We’ve checked and see that the Zoom is already activated on your site.
Zoom on hover shows the image in real size it was uploaded on the site. For example, please check “60’s Soft Sunglasses” product, the image size there is 830×990.

It is recommended to use a graphics editor and prepare product images (make them the same size) before uploading images to your media gallery and for products.
Test different sizes, and once you find the perfect one, make all product images in that size.

Best Regards,
8Theme’s Team

Hello, Jennifer,

You’re welcome!

Best Regards,
8Theme’s Team

Hello, Houzmatic,

Thank you for reaching out to us with your queries. We’re here to assist you.

1/ We would recommend you contact WooCommerce support https://wordpress.org/support/plugin/woocommerce/

2/ Yes, you need to use one of these plugins Dokan, MultivendorX, WCFM.
Read the description of plugins > Select 1 plugin > follow the documentation of it to achieve the desired result.

3/ Do you mean a single product page?
We have 2 builders:
– https://www.8theme.com/documentation/xstore/xstore-builders/xstore-single-product-builder-with-elementor/
– Theme Options > WoOCommerce > Single Product Builder.
Both builders allow using Multiple templates, which means different layouts will be played for different products.

4/ By default, there is no such feature.
Implementing AI, especially for a feature like matching product designs to the colors in a customer’s uploaded photo, involves more complex integration. You might need to look into AI services that offer image recognition and can be integrated into your store via APIs. Additionally, AI chatbots can be incorporated to interact with customers and guide them through the design process. Services like IBM Watson or Google Cloud AI offer tools that might be utilized for such functionalities.
For detailed guidance and steps on implementing these requirements, you may need to consult with a developer or consider reaching out to our professional services team who can offer more personalized assistance https://www.8theme.com/account/#etheme_customization_panel. Please be aware that customization services will incur additional charges.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your request.

Here is an example of how Zoom works with XStore https://xstore.8theme.com/product/american-vintage/
Note that Zoom on hover shows the image in real size it was uploaded on the site.

Best Regards,
8Theme’s Team

Hello José,

We hope this message finds you well. We would like to inform you that the issue you are experiencing is not related to the theme itself. As the theme authors, we are unable to provide direct assistance in this matter. We kindly advise you to contact WooCommerce support for further help https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team