Hello,

Thank you for reaching out to us.

Please temporarily disable the CDN cache https://prnt.sc/_FERgLHANQcc (contact your hosting provider) and provide us with FTP access.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Try to connect to FTP using FileZilla yourself and provide us with the correct credentials.
Make sure there are no IP restrictions or any other limitations preventing us from connecting.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Shop page banner can be edited via XStore Builders > Archive products > edit template.

To assist you more effectively, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

1/ Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

2/ Try to disable “Mobile User-scalable” and “Mobile optimization” clear cache including cache of your mobile browser and check the result after that. The mentioned settings may conflict with the setting of cache/optimization plugin on your site.

Best Regards,
8Theme’s Team

Hello, Rana,

Thank you for reaching out to us.

1/ If you want to edit the archive page (Shop or Blog or Category) using Elementor/WPBakery you need to use Elementor Pro/WP Bakery Pro, the default Elementor/WP Bakery does not have such an option. If you have Elementor Pro/WP Bakery Pro, contact their support to get assistance.

Please check the available settings in Theme Options > WooCommerce > Shop > Shop page Layout. For example, content on the Shop page can be added using a static block as a shop banner. Product design can be edited via Theme Options > WooCommerce > Shop https://prnt.sc/6Sce13bc5452

2/ Font family can be changed via Theme Options > Typograhpy or using custom CSS code.
https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

3/ https://prnt.sc/fMjQCEb49Ucv

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

Hello, Denurade,

Thank you for reaching out to us.

Do you use Elementor Header Builder? This element can be used – https://prnt.sc/Y22ouxdDmMKj
or read this article – https://elementor.com/help/how-do-i-create-my-first-popup/

We hope this information is helpful.

Warm Regards,
The 8Theme Team

Hello,

The listed plugins are not mandatory. You can find more details here: https://www.8theme.com/documentation/xstore/plugins/included-plugins/ You are free to install them if needed; however, please keep in mind that each additional plugin may slightly slow down your website’s performance.
To install the plugins, please navigate to XStore > Plugins Installer – https://prnt.sc/VdvsqzNnI8om
Alternatively, you can download the latest versions of the plugins from this page: https://www.8theme.com/downloads/ and upload them to your website via Dashboard > Plugins > Add New.

If you have any further questions, feel free to reach out.

Best regards,
8Theme Team

Hello,

Thank you for reaching out to us.

We’ve added a template for you in XStore Builders > Archive products > https://prnt.sc/66E-ZDbOO2cz
Read more – https://www.8theme.com/documentation/xstore/xstore-builders/xstore-products-archive-builder-with-elementor/

Best Regards,
8Theme’s Team

Hello,

Thank you for your response. We appreciate your efforts and support. Please feel free to reach out if you need any assistance.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

1. Regarding the “As IDs provided order” sorting in the product categories widget, please ensure that you have correctly entered the category IDs in the desired order. If the issue persists, kindly provide us with more details, such as temporary wp-admin and FTP access, so we can further investigate and assist you accordingly.
https://www.8theme.com/documentation/xstore/support/how-to-create-temporary-wp-admin-and-ftp-access-for-the-support-team/

2. You can edit Product Sorting on the Shop page, via Appearance > Customize > Woocommerce (Shop) > Product catalog > Default Product Sorting – these settings come from WooCommerce and are independent of XStore.
By default, the sort order for products is “Custom Ordering + Name”.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

WooCommerce > Settings > Products > Inventory > Out of stock visibility > Hide out-of-stock items from the catalog. Clear cache and check the result.

If this doesn’t help, we recommend that you disable all third-party plugins that are not included with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

Best regards,
8Theme’s Team

https://www.8theme.com/topic/how-to-translate-selected-texts-in-the-image-3/#post-436237

Hello,

While reviewing the editor of your homepage, we noticed that our changes have disappeared and the issue has reappeared. It is possible that someone else edited the page after us.

To assist you, we have set the background color for the mentioned section. To assist you, we have set the background color for the mentioned section. Please clear the cache of the browser and temporarily disable CDN. Check how the website functions in the Chrome browser https://prnt.sc/PIR-m6P0uuXV

Should you have any questions or require further assistance, please let us know.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin and FTP access? We will check what can be done to help you.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team