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Viewing 30 posts - 691 through 720 (of 68,228 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 5, 2025 at 08:11

    Hello,

    Thank you for reaching out to us.

    1/ Please update the theme and Core plugin, then clear the cache and temporarily disable CDN.
    https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
    https://www.8theme.com/documentation/xstore/plugins/plugins-update/

    2/ Provide us with FTP access, we need to check the situation with translations more deeply
    https://www.8theme.com/documentation/xstore/support/how-to-create-temporary-wp-admin-and-ftp-access-for-the-support-team/

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 5, 2025 at 08:04

    Hello,

    Thank you for reaching out to us.
    We appreciate your patience. This issue will be resolved in the next theme update. In the meantime, as a temporary solution, please use the following custom CSS code:

    .show-password-input {
        display: none;
    }

    https://www.8theme.com/documentation/xstore/additional-customisation/optimal-placement-for-custom-css-code/

    If you need any further assistance, please do not hesitate to contact us.

    Best regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 4, 2025 at 17:12

    Hello,

    Could you please provide temporary FTP access? We will check what can be done to help you.

    For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 4, 2025 at 16:37

    Hello,

    We appreciate your prompt response.

    1/ Please follow this article https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ and create a translation for the XStore Core plugin.

    2/ To solve the problem with pagination we would recommend you apply a patch – https://www.8theme.com/documentation/xstore/xstore-features/how-to-use-xstore-patcher/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 4, 2025 at 16:11

    Hello, Dr Abdelkarem,

    Thank you for getting in touch with us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 4, 2025 at 15:47

    Hello, TodorP,

    Thank you for reaching out to us.

    There is no such option, but to achieve similar functionality, you can consider the following approaches:

    1. Using Separate Menus: You can create two different menus, each containing links to the specific categories you want to display in each catalog. Then, assign these menus to different sections of your website.

    2. Category Restrictions with Plugins: There are various WordPress plugins available that allow you to restrict category visibility based on user roles or specific conditions. You may explore plugins such as “WooCommerce Catalog Visibility Options” or similar tools that provide category-based visibility settings.

    3. Custom Development: If you require a more advanced solution, custom coding may be necessary. A developer can help you modify the theme or use conditional logic to ensure that only the desired categories appear in each catalog.
    https://www.8theme.com/documentation/xstore/uncategorized/paid-additional-customization-services/

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 4, 2025 at 15:17

    Hello,

    Since the implementation of your idea involves the use of a third-party plugin, we kindly recommend that you review the options available in the selected plugin and refer to its documentation for further details.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 4, 2025 at 13:21

    Hello,

    Thank you for reaching out to us.

    Please ensure that the following steps have been completed correctly:

    1. **Redirect URI Update** – Verify that the redirect URI in your Google API settings exactly matches the live domain, including the correct protocol (http/https) and any subdomains.
    2. **Authorized Domains** – Check that your live domain is added to the list of authorized domains in the Google API Console.
    3. **OAuth Consent Screen** – Confirm that the OAuth consent screen is properly configured and published.
    4. **API Credentials** – Ensure that you are using the correct Client ID and Client Secret for the live environment.
    5. **Cache and Cookies** – Clear your browser cache and cookies or try logging in from an incognito/private browsing window.
    6. **Console Errors** – Check the browser console and server logs for any additional error messages that might provide more details.

    If the issue persists, please provide us with screenshots of your settings and any additional details so we can further assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 4, 2025 at 11:22

    Hello,

    Thank you for reaching out to us.

    Please add the following custom CSS to the Single Product editor:
    – Navigate to the Product Gallery widget.
    – Click on the “Advanced” tab.
    – Scroll down to the “Custom CSS” section and insert the following code snippet:

    @media only screen and (min-width: 650px) {
    selector .swiper-vertical-images .vertical-thumbnails-wrapper ul {
        overflow: hidden;
        padding-top: 0;
    }
    selector .swiper-vertical-images .vertical-thumbnails-wrapper li {
        display: inline-block;
        height: auto;
    }
    }

    This should resolve the issue related to the slider overlay.

    Kind Regards,
    8theme team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 4, 2025 at 09:28

    Hello,

    Thank you for reaching out to us.

    In response to your inquiry, we would like to clarify that two different headers with distinct settings were used on the demo to ensure a proper appearance on both the homepage and the shop page. Therefore, it is not surprising that you experienced a different result after removing one of the headers.

    To address this, we have restored a separate header for the homepage. You may now check the updated result – https://prnt.sc/d1_57pXa5MqP

    Should you have any further questions, please feel free to reach out.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 4, 2025 at 06:37

    Hello,

    Thank you for your kind words and support! We truly appreciate your feedback and are delighted to hear that everything is working perfectly for you.

    We are always open to collaboration and greatly value your expertise in identifying potential issues. Your experience and insights are highly appreciated, and we look forward to any future contributions you may have.

    If you ever need any further assistance, please do not hesitate to reach out.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 4, 2025 at 06:36

    Hello,

    The demonstration site includes two different headers for various pages, as shown in the following screenshot: https://prnt.sc/oWYPWvq3pHV5
    However, it appears that one of the headers has been removed on your end, which is causing the discrepancies.

    Would you like us to restore the second header for you? Please let us know how you would like to proceed.

    Warm Regards,
    The 8Theme Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 4, 2025 at 06:33

    Hello,

    Thank you for reaching out to us.

    Please read this article – https://www.8theme.com/topic/how-can-i-customize-checkout-shipping-buttons/#post-434629

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 4, 2025 at 06:31

    Hello,

    We appreciate your prompt response.

    Here is a screenshot for you – https://prnt.sc/-HJ9AFSBG0fB

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 4, 2025 at 06:17

    Hello,

    Thank you for reaching out to us.

    Yes, it may be possible to find a plugin that provides a direct WhatsApp contact option for your website, enabling visitors to connect with your team with just a single click. This can be achieved by integrating a WhatsApp chat button that remains fixed at the bottom right corner of all pages.

    Please note that this functionality is not included as part of the theme.

    We hope this information is helpful.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 4, 2025 at 06:17

    Hello,

    Thank you for reaching out to us.

    Please note that the display of a favicon in Google search results is managed by Google and may take some time to appear after being added to your website. We recommend clearing your browser cache and ensuring that the favicon is correctly implemented in your website’s code. Additionally, you may check Google’s guidelines for favicons to ensure compliance.

    If the issue persists, we suggest waiting for Google’s next update, as changes may not reflect immediately. Let us know if you need further assistance.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 3, 2025 at 20:35

    Hello,

    https://prnt.sc/NLMjqtbKLuFL

    You need to clear cache of browser and cache from your cache plugin.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 3, 2025 at 20:28

    Hello,

    We appreciate your prompt response.

    We’ve reuploaded the background image for you. Please check the result.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 3, 2025 at 20:23

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 3, 2025 at 20:22

    Hello,

    You’re welcome!

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 3, 2025 at 20:14

    Hello,

    Thank you for getting in touch with us.

    Please follow this article – https://www.8theme.com/documentation/xstore/troubleshooting/how-to-renew-support-period/

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 3, 2025 at 20:12

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 3, 2025 at 20:11

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 3, 2025 at 18:36

    Hello,

    Thank you for reaching out to us.

    1/ Colors in the header can be changed via XStore Builders > Header Builder with Elementor > edit template > https://prnt.sc/6DWIsYbsfU-M https://prnt.sc/Yc6DRnPmvaE- https://prnt.sc/fzCalFvRaBHU

    2/ Colors in page content can be changed when you edit content settings using Elementor.

    3/ Footer – XStore Builders > Footer > edit template – https://prnt.sc/Mt6-pAr1mt-r > settings of elements – https://prnt.sc/rDFZeqtlKi5a

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 3, 2025 at 18:31

    Hello,

    Thank you for reaching out to us.

    Please read this topic – https://www.8theme.com/topic/lazzy-load-my-site-has-difficulty-loading-if-i-use-the-phone-it-takes-about-6-seconds/

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 3, 2025 at 17:07

    Hello,

    Thank you for reaching out to us.

    Categories for the search are taken automatically from Dashboard > Products > Categories.

    Regarding the issue with changing theme colors, the Dokan plugin should not prevent you from modifying theme colors. Could you please provide specific examples of the elements whose colors you are unable to modify? This will help us better understand the issue and assist you accordingly.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 3, 2025 at 16:46

    Hello,

    Thank you for reaching out to us.

    Could you please provide temporary wp-admin access? We need to check your settings.

    To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 3, 2025 at 16:43

    Hello, Jixepo,

    1/ Solved.

    2/ Edit page using elementor > edit settings – https://prnt.sc/9PFwozRpxiOe

    If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

    Best Regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 3, 2025 at 16:20

    Hello,

    Thank you for reaching out to us.

    Please provide the URL of page from your screenshot.

    Best regards,
    8Theme’s Team

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 3, 2025 at 15:39

    Hello,

    Our delete demo content feature https://prnt.sc/3HzcWXPRpA6- only removes the content imported by the XStore theme. Therefore, your products will not be deleted.

    Regarding a plugin that can be used to remove all website content, we previously mentioned one in our earlier response.

    If you are unsure which third-party plugin may have interfered with the import process, we recommend disabling all plugins. This way, only the necessary ones will be activated during the demo content import.

    Best regards,
    8Theme’s Team

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    Viewing 720 results - 691 through 720 (of 68,228 total)
Viewing 30 posts - 691 through 720 (of 68,228 total)
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