Hello,

We appreciate your prompt response.

To make the category description visible on the product archive page, we’ve used this element https://prnt.sc/1epWDDKdBOP0 for the Archive products template using Elementor.
https://prnt.sc/kohgVSq9pQqE > https://prnt.sc/bZPm5pKpeMmn

Warm Regards,
The 8Theme Team

Hello,

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

It appears that the box-shadow setting has been enabled in the Elementor plugin, which has caused the issue in question. Please refer to the following screenshots for reference: https://prnt.sc/pa89htFpguqo https://prnt.sc/fpJPEIAHWUij

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

https://prnt.sc/J4X4c-facDoK
We have applied the necessary patches for you. Kindly clear your cache and check the result at your convenience.

Best regards,
8Theme’s Team

Hello, Kingsley,

1/ As we can see you need to update the theme and plugins – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/

2/ After that, we kindly request that you record a video demonstrating the issue and the steps leading to it. This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

3/ Please note that we do not guarantee full compatibility of our theme with all third-party plugins, nor can we provide support for such plugins. In some cases, additional customization of either the theme or the plugin may be required to ensure they work together. Unfortunately, it is not feasible for the theme author to ensure compatibility with all existing plugins, and such customization falls outside the scope of our standard support.
We would recommend you contact support of the mentioned plugin.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

It appears that the issue may be related to caching or a conflict with a plugin or theme settings. We recommend the following steps to troubleshoot the issue:

1. Clear Cache: If you are using a caching plugin or server-side caching, please try clearing the cache and check if the issue persists.
2. Disable Plugins: Temporarily disable all third-party plugins except WooCommerce and check if the sorting works correctly. If it does, re-enable the plugins one by one to identify the conflicting one.
3. Theme Settings: Ensure that there are no custom sorting settings applied in your theme that may override the default WooCommerce sorting.
4. Check User Roles: Sometimes, different sorting rules may apply to logged-in users based on their roles. Please verify if any custom code or plugin is affecting this behavior.
5. Test with Default Theme: Switch to a default WordPress theme (such as Storefront) and check if the issue persists. If it works correctly, the issue may be related to your current theme.

If the issue continues after these steps, please provide us with temporary wp-admin access.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

Please check how emails function when the XStore Email Builder is disabled (XStore > Email Builder).

We also recommend testing the email functionality with a default WooCommerce theme, such as Storefront (Appearance > Themes), instead of XStore.

Once you have completed these tests, please share the results with us.

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

1/ Edit “Women’s Shoes” template > click here https://prnt.sc/8yuLvyVtTE_S > My templates > insert template https://prnt.sc/aMl1uZoq7LXa

2/ https://prnt.sc/Jxq4zzqaM9Qy Read more – https://elementor.com/help/conditions/

Warm Regards,
The 8Theme Team

Hello,

Unfortunately, we are unable to establish a connection.

Could you please try connecting to the FTP server using FileZilla on your end and provide us with the correct credentials?

Best regards,
8Theme’s Team

Hello,

Thank you for your message. We are glad to hear that the instructions worked for you.

Regarding your query, if you would like to copy a specific container or feature from one demo theme to your current theme, please follow this article – https://www.8theme.com/documentation/xstore/xstore-features/xstudio-feature-of-xstore-wordpress-theme/

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Could you please test if the same issue occurs when using a default theme, such as Storefront? (Appearance > Themes).
If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

Best Regards,
8Theme’s Team

Hello, Amjad Farooq,

Thank you for reaching out to us. We appreciate your efforts in setting up the XStore theme for your client.

Our theme is designed to be translatable into any language, meaning it supports translations. It is important to note that we do not provide complete ready-made translations, and this is stated in our documentation. The translations that you can download from https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/ have been provided by our users who chose to share them with the community.

You can also download translation files for the XStore theme and XStore Core plugin from https://www.8theme.com/glotpress/projects/xstore/ Rename files to xstore-da_DK.po and xstore-core-da_DK.po
Once you have uploaded the files to your site, you will be able to proceed with the translation by following the instructions in this video: https://youtu.be/WYBlzdJs5PU?feature=shared . Please be aware that you only need to translate the necessary strings that are visible on the frontend; there is no need to manually translate to 100%. However, if you do complete a full translation, we would appreciate it if you could share it with us so that we can make it available to other customers.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

1/ At first glance, your inquiry does not appear to be directly related to our theme but rather to the functionality of WooCommerce and the payment plugins you are using. To confirm or rule out this assumption, we recommend testing the issue with a default theme.
Go to Appearance > Themes > activate Storefront theme and check how it works then.

If the behavior continues regardless of the theme being used, it suggests that the problem may not be related to the theme itself. In this case, we would recommend you contact support of woocommerce plugin – https://wordpress.org/support/plugin/woocommerce/

2/ The review process for payment gateways such as Stripe and PayPal is handled by their respective platforms, and the duration may vary depending on their verification procedures. We recommend checking your email for any updates or additional document requests from Stripe or PayPal, as this may help expedite the process.

Regarding the dashboard redirect issue, this could be related to a temporary connection issue or a plugin conflict. We suggest the following troubleshooting steps:

1. Clear your browser cache and try accessing the dashboard again.
2. Disable any caching or security plugins temporarily to check if they are interfering.
3. Ensure that your WooCommerce, Stripe, and PayPal plugins are updated to the latest versions.
4. Try accessing the dashboard from a different browser or device.

If the issue persists, we recommend reaching out to Stripe and PayPal support directly for further assistance, as they can provide more details regarding your account status and any necessary actions.

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello,

We are delighted to hear that it worked! Thank you for your kind words. If you need any further assistance, please do not hesitate to reach out.

Best regards,
8Theme’s Team