Hello,

Thank you for reaching out to us.

Please post different questions via separate topics https://www.8theme.com/forums/xstore-wordpress-support-forum/ to prevent misunderstanding.

1.1/ It seems that the issue is related to the WordPress update (from 6.7). You may either downgrade to a previous version or contact support of the Elementor plugin.

1.2/ https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
Could you please provide temporary wp-admin access? We will check your settings for translations.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

2/ Updating the parent theme does not result in the loss of your code in the child theme.

Additionally, please read this article – https://www.8theme.com/documentation/xstore/troubleshooting/your-theme-contains-outdated-copies-of-some-woocommerce-template-files/

3/ This is shown https://prnt.sc/oK-gP2kxknNq because the Cart, Checkout, and My account pages use Elementor instead of default shortcodes. You may simply disregard this notification.

About Terms and Conditions page you can read here – https://woocommerce.com/document/woocommerce-pages/

4/ XStore Builders > Single product page with elementor > edit template > Add to cart settings.

5/ Yes, you can ignore this.

Best Regards,
8Theme’s Team

Hello,

It seems that you would like to enable the header overlap option. Please find below the instructions on how to do this, depending on the header builder you have selected:
– https://www.8theme.com/documentation/xstore/troubleshooting/how-to-enable-header-overlap/
– https://youtu.be/n0PGQDm0I2o?feature=shared https://www.8theme.com/documentation/xstore/xstore-builders/new-xstore-header-builder-with-elementor/

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

We have added the slider to your homepage.

Regarding the header, we have already responded to your inquiry in the following thread: https://www.8theme.com/topic/changes-on-header-sections-are-not-reflecting-im-facing-so-much-problem/#post-436256

Warm Regards,
The 8Theme Team

Hello,

Thank you for reaching out to us.

At the moment, the issue is not visible. Could you please record a video demonstrating the steps required to reproduce the problem? This will help us better understand and replicate the problem on our end.
Upload the video on a filesharing service, for example – https://wetransfer.com/ , and provide us with the URL.

Warm Regards,
The 8Theme Team

Hello,

Thank you for your kind words! We truly appreciate your support and are delighted to hear that you are satisfied with our theme and service. If you ever need any assistance, please don’t hesitate to reach out.

Best regards,
8Theme’s Team

Hello, Sonic,

Thank you for reaching out to us.

Please update the theme and Core plugin – https://www.8theme.com/documentation/xstore/theme-installation/theme-update/https://www.8theme.com/documentation/xstore/plugins/plugins-update/

The Elementor Header Builder has a higher priority. Therefore, when two editors are activated, the one using Elementor will take effect. As per your request, we have disabled the Elementor templates for the header by adjusting the relevant settings https://prnt.sc/jLtI60ZObxz_

Please clear the cache and check the result. You can edit the header settings via Theme Options now.

The header of this demo version https://xstore.8theme.com/elementor3/perfume/ was created using Elementor, there is no version of it using Theme options, unfortunately. You will need to create your own header via Theme Options or use one of the pre-created templates – https://prnt.sc/D1_02X-pJAyF

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello, Quyen,

Thank you for reaching out to us.

Some plugins require additional settings to work correctly with AJAX-based features like Quick View. Check if the plugin has an option to enable AJAX compatibility.
If the plugin does not automatically load custom fields in Quick View, you may need to customize the theme or plugin code to ensure the fields are properly initialized.

You can disable the Quick View feature via Theme Options.

Please note that we do not guarantee full compatibility of our theme with all third-party plugins, nor can we provide support for such plugins. In some cases, additional customization of either the theme or the plugin may be required to ensure they work together. Unfortunately, it is not feasible for the theme author to ensure compatibility with all existing plugins, and such customization falls outside the scope of our standard support.
We would recommend you contact support of the mentioned plugin.

https://www.8theme.com/documentation/xstore/uncategorized/paid-additional-customization-services/

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We understand your concern regarding the header menu displaying as a hamburger menu on the laptop/PC version. This behavior is due to your current settings. To address this, we have edited the header on your site. Kindly check and let us know if you need any further assistance.

Best regards,
8Theme Team

Hello,

Thank you for reaching out to us.

1/ Please update the theme and Core plugin, then clear the cache and temporarily disable CDN.
https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/

2/ Provide us with FTP access, we need to check the situation with translations more deeply
https://www.8theme.com/documentation/xstore/support/how-to-create-temporary-wp-admin-and-ftp-access-for-the-support-team/

Best regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

We have noticed that your website is utilizing a large number of plugins. This could potentially impact the website’s performance, lead to errors, and affect its overall speed. To ensure optimal functionality and avoid such issues, we kindly ask you to manually review each plugin currently in use on your website.

Let us know the results.

Best regards,
8Theme’s Team

Hello, Rokas,

Thank you for reaching out to us. We appreciate your patience.

Regarding the issue with the video player section in the EcoEnergy demo, please check now – https://prnt.sc/Fe8gzaxR4WZu

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

Before proceeding with the import, please ensure that all third-party plugins are disabled. If this does not resolve the issue, we would be happy to assist you with the import process. In order to do so, we kindly request temporary wp-admin access.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best regards,
8Theme Team

Hello,

Thank you for reaching out to us.

1/ Please update the theme and Core plugin, then clear the cache and temporarily disable CDN.
https://www.8theme.com/documentation/xstore/theme-installation/theme-update/
https://www.8theme.com/documentation/xstore/plugins/plugins-update/

2/ Provide us with FTP access, we need to check the situation with translations more deeply
https://www.8theme.com/documentation/xstore/support/how-to-create-temporary-wp-admin-and-ftp-access-for-the-support-team/

Best regards,
8Theme’s Team

Hello,

Could you please provide temporary FTP access? We will check what can be done to help you.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best regards,
8Theme’s Team

Hello, Dr Abdelkarem,

Thank you for getting in touch with us.

Could you please provide temporary wp-admin access? We need to check your settings.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team