Hello, @Pites,

Thank you for the video.

WPBakey plugin released an update and created the problem, and then they released a new update and fixed the problem. We are not authors of this plugin, please do not blame us.

We’ve repeated actions from your video and we do not have the problem on 2 different devices, it is really strange that the issue is visible to you still.

We asked you to check the browser console. Please let us know if any error is visible for you in the browser console.

Best Regards,
8Theme’s Team

Hello JS7319,

Our theme (9.3.13, so you need to update the theme) is fully compatible with the latest Woocommerce, but the problem you face is independent of the theme, you will have it even after activation of any other theme, because the issue comes from WooCommerce plugin itself, please read – https://wordpress.org/support/topic/fatal-error-uncaught-error-class-wc_legacy_api-not-found/

Best Regards,
8Theme’s Team

Hello ThomasRa,

Thank you for reaching out to us.

We see the next error:
“Request Timeout
This request takes too long to process, it is timed out by the server. If it should not be timed out, please contact administrator of this web site to increase ‘Connection Timeout’.”
– To resolve this issue, we recommend that you contact your hosting provider for further assistance.

Best Regards,
8Theme’s Team

Hello Rhass,

Please read this article – https://www.8theme.com/documentation/documentation/xstore-builders/xstore-checkout-page-builder-with-elementor/
Edit pages on both sites, and you will see the difference.

Best Regards,
8Theme’s Team

Hello JS7319,

The problem is caused by the WooCommerce plugin, here is a link to their support forum – https://wordpress.org/support/topic/fatal-error-uncaught-error-class-wc_legacy_api-not-found/

We can’t connect to FTP using the credentials you provided:
Error: Connection timed out after 20 seconds of inactivity
Error: Could not connect to server

“You need to reinstall Woocommerce, and that may fix it.”
due to the answer on just 100% same question you have -> https://wordpress.org/support/topic/fatal-error-uncaught-error-class-wc_legacy_api-not-found/
because according to the path of error it is WooCommerce plugin’s issue.

Best Regards,
8Theme’s Team

Hello xstorefans,

Please clear cache and check the page now.

Best Regards,
8Theme’s Team

Hello Optiwise,

Thank you for contacting us and for using XStore.

Could you please provide temporary wp-admin access?

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello Rhass,

We can not log in. Please check the credentials.

Best Regards,
8Theme’s Team

Hello Rhass,

Thank you for reaching out to us.

Could you provide URL of the page and temporary wp-admin access?

Best Regards,
8Theme’s Team

Hello Bagwani,

Thank you for reaching out to us

Please go to XStore Builders > Header via Elementor > edit conditions; currently your home page header template is empty – https://prnt.sc/QF-kx-ALvaCD ;
and remove unused headers – https://prnt.sc/shOXLufbFmZW , for example, https://prnt.sc/0slVM_K2yE9-

Currently, you have a few headers that were set for the entire site https://prnt.sc/RCcsupcTDico , this is incorrect and may cause conflicts, please check the conditions of your templates and make sure that only 1 template is set for the entire site.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us.

To assist you effectively, could you kindly provide temporary wp-admin and FTP access? This will enable us to thoroughly investigate and address your concerns.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Dear @Asmit Kumar Sah,

You’re welcome!

XStore Email Builder > edit templates, for example “Your account has been created on LDS Companies”

Warm Regards,
The 8Theme Team

Hello Goostaf,

Thank you for reaching out to us with your query.

Please read this article – https://www.8theme.com/documentation/docs/xstore-badges-on-products/

Best Regards,
8Theme’s Team

Hello, @Pites,

“You said that you repair it in next update.” – no, the situation previously discussed pertained to WPBakery plugin update rather than an update to our theme. The plugin has already been updated, and the process is now complete. Everything should be functioning properly.

Furthermore, we have conducted thorough testing on your site and have provided you with a video demonstration confirming that all components are operating as expected. Could you please specify if there are any other issues you are experiencing or any additional fixes you anticipate from us? As per our last assessment, everything on your site appears to be working well, including tests conducted using the Chrome browser.

Why do you hesitate to cooperate? We kindly ask you to review our last message once more.

Thank you for your attention to this matter. We look forward to your response and are here to assist you with any further concerns.

Best Regards,
8Theme’s Team

Hello @shopsangam,

Thank you for wp-admin access, but we do not see FTP access. Please provide them one more time here.

Best Regards,
8Theme’s Team