Hello Ankit Khandelwal ,

Thank you for reaching out to us with your query.

Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that.

Additionally, please note that holders of many of our licenses receive priority support.

Thank you for your understanding.

Best Regards,
8Theme’s Team

Dear Abhimanyu,

We suggest that you utilize an image editor to modify the image by adding unnecessary spaces to enhance its appearance when zoomed in. Alternatively, you may choose the “Contain” option available at https://prnt.sc/yUfOySWQpiED to view how to properly enlarge the image for optimal results.

One of the biggest concerns when using a full-screen background image is its size. Not only does it need to be the proper dimensions, but you must also pay attention to proportions, resolution, and file size.
The best website background image size is 1920 x 1080 pixels, according to Malama Online Marketing, and the ideal ratio is 16:9. The dpi (dots per inch) should be at least 72, yet you still want to keep the file size as small as possible to minimize site load times.
This might seem specific, but using the incorrect image size can lead to pixilation, distortion, stretching, and other viewing issues.

Best regards,
The 8Theme Team

Hello jhawker81,

You’re welcome!

Best Regards,
8Theme’s Team

Hello Azza,

We are pleased to inform you that we have successfully uploaded the Core plugin via FTP and activated it through the Dashboard. We kindly ask you to review the results at your earliest convenience.

Should you have any further questions or require additional assistance, please feel free to contact our support team. We are always here to help.

Kind Regards,
8theme team

Dear @Rhass,

We hope this message finds you well. We have reviewed the loading speed of your homepage and found that it appears to be functioning optimally. To better understand your experience, could you kindly record a video of how the page loads on your end and inform us which browser you are using?

This information will enable us to provide more targeted assistance and ensure your website performs optimally.

Thank you for your cooperation and looking forward to your response.

Best Regards,
The 8Theme Team

Dear Abhimanyu,

Currently “Cover” is selected for the image background – https://prnt.sc/uRRYn_eJ5Gz_ and the result you get is predefined by this, please read about other available options https://developer.mozilla.org/en-US/docs/Web/CSS/background-size
This situation is independent of our theme, and settings will work the same with any theme you activate.

Best regards,
The 8Theme Team

Dear MarkChatters,

Thank you for reaching out to us with your queries.

Could you please provide temporary wp-admin access? We need to check your current settings first. Provide us with some screenshots also.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello Azza,

Thank you for your prompt response.

What FTP password can be used?

Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.

Kind Regards,
8theme team

Hello jhawker81,

Thank you for reaching out to us with your request. We understand that you would like to implement a pop-up feature that is activated by a button click, displaying a chart with various delivery times based on the artist and artwork.

Please try to use Modal Popup element, for example – https://xstore.8theme.com/elementor/demos/minimal-fashion02/modal-popup/

Best Regards,
8Theme’s Team

Hello Azza,

To assist you effectively, could you kindly provide temporary FTP access? This will enable us to thoroughly investigate and address your concerns.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Dear Chrisduwe,

Thank you for your prompt response.

Private Content.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Warm Regards,
The 8Theme Team

Hello Gbp,

Thank you for reaching out to us with your queries.

Please read this article first – https://woocommerce.com/fr/document/related-products-up-sells-and-cross-sells/ By default, Cross-sells are shown on the cart page, not up sells. But you can replace default woocommerce shortcode with our Cart element – https://www.8theme.com/documentation/documentation/xstore-builders/xstore-checkout-page-builder-with-elementor/ , and add Cross-sells + up sells via elements on the page.

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello Shopsangam,

Thank you for reaching out to us.

Please provide FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello PanosN,

Contact your hosting provider and ask to fix the memory error https://prnt.sc/p39Pr9-ymEeh
Also, read this article – https://www.wpbeginner.com/wp-tutorials/fix-wordpress-memory-exhausted-error-increase-php-memory/

Best Regards,
8Theme’s Team

Hello PanosN,

Thank you for reaching out and providing a detailed description of the issue you are experiencing after migrating your e-shop to the production domain bedandmore.gr.

It seems like you have already taken some initial troubleshooting steps by deactivating caching plugins and verifying the permalinks structure. To further assist you, could you please provide us with the following additional information:

1. Are there any specific error messages displayed on the critical error page?
2. Have you checked the error logs for any relevant entries that might point to the source of the issue?
3. Could you confirm whether all files and databases were correctly transferred without any data loss?

In the meantime, we recommend re-saving your permalink settings if you haven’t done so already. Sometimes, simply re-saving these settings can resolve URL issues after a migration.

Please let us know the requested information at your earliest convenience and provide URL of page with the problem.

Best Regards,
8Theme’s Team