Thank you for reaching out to us with your concern.
We suggest disabling all third-party plugins (including cache plugins and disable CDN on your site) that do not come bundled with XStore (https://www.8theme.com/documentation/xstore/plugins/included-plugins/ ), clearing the cache of the browser, and then checking again. It is possible that one of the additional plugins is causing the issue.
If this doesn’t help, please provide FTP access, and we will check the issue more deeply.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
June 22, 2024 at 13:17
Hello Arnan,
Thank you for reaching out and bringing this to our attention. All these were fixed.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
June 22, 2024 at 13:13
Hello Gbp,
We appreciate your prompt response.
Edit the Cart page using Elementor > add Products carousel and select products there.
Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that.
Additionally, please note that holders of many of our licenses receive priority support.
Thank you for your understanding.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
June 22, 2024 at 13:04
Hello, Controln,
Thank you for reaching out to us.
Could you please record a video of the problem?
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
June 22, 2024 at 12:57
Dear Abhimanyu,
We suggest that you utilize an image editor to modify the image by adding unnecessary spaces to enhance its appearance when zoomed in. Alternatively, you may choose the “Contain” option available at https://prnt.sc/yUfOySWQpiED to view how to properly enlarge the image for optimal results.
One of the biggest concerns when using a full-screen background image is its size. Not only does it need to be the proper dimensions, but you must also pay attention to proportions, resolution, and file size.
The best website background image size is 1920 x 1080 pixels, according to Malama Online Marketing, and the ideal ratio is 16:9. The dpi (dots per inch) should be at least 72, yet you still want to keep the file size as small as possible to minimize site load times.
This might seem specific, but using the incorrect image size can lead to pixilation, distortion, stretching, and other viewing issues.
Best regards,
The 8Theme Team
Rose Tyler
Support staff
June 22, 2024 at 11:33
Hello Azza,
You’re welcome!
Kind Regards,
8theme team
Rose Tyler
Support staff
June 22, 2024 at 11:33
Hello jhawker81,
You’re welcome!
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
June 22, 2024 at 10:55
Hello jhawker81,
We hope this message finds you well. We would like to inform you that the element you inquired about is already included in our offerings.
For your reference, please view the attached video – https://we.tl/t-sunLgFTW7F
You can create content of the popup as a static block or elementor template.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
June 22, 2024 at 10:50
Hello Azza,
We are pleased to inform you that we have successfully uploaded the Core plugin via FTP and activated it through the Dashboard. We kindly ask you to review the results at your earliest convenience.
Should you have any further questions or require additional assistance, please feel free to contact our support team. We are always here to help.
We hope this message finds you well. We have reviewed the loading speed of your homepage and found that it appears to be functioning optimally. To better understand your experience, could you kindly record a video of how the page loads on your end and inform us which browser you are using?
This information will enable us to provide more targeted assistance and ensure your website performs optimally.
Thank you for your cooperation and looking forward to your response.
Best Regards,
The 8Theme Team
Rose Tyler
Support staff
June 22, 2024 at 10:26
Hello Nancy,
To attach a file to the completed order email, you will first need to identify the specific email template used for these communications. In most systems, this is typically labeled as “Completed Order” or “Order Completion” email. If you are using a platform like WooCommerce, you can find this under WooCommerce > Settings > Emails, and then select the “Completed Order” email to customize it.
Email ID is the types of WooCommerce emails, for example: customer_completed_order
For this, you can look it up on WooCommerce documentation.
Or you can regard the IDs listed below if there’re ones you need:
new_order
customer_on_hold_order
customer_processing_order
customer_completed_order
customer_refunded_order
customer_partially_refunded_order
cancelled_order
failed_order
customer_reset_password
customer_invoice
customer_new_account
customer_note
We have noticed that the FTP directory appears to be empty as shown in the screenshot: https://prnt.sc/gEJrc_R713sA . To proceed further, we kindly ask you to verify the destination folder of our user. If everything seems to be in order on your end, we recommend reaching out to your hosting provider for assistance. It is essential for us to have access to your WordPress installation to continue with our support.
Kind Regards,
8theme team
Rose Tyler
Support staff
June 22, 2024 at 09:07
Dear MarkChatters,
Thank you for reaching out to us with your queries.
Could you please provide temporary wp-admin access? We need to check your current settings first. Provide us with some screenshots also.
To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.
Warm Regards,
The 8Theme Team
Rose Tyler
Support staff
June 22, 2024 at 09:05
Hello lookyhua,
Thank you for your prompt response.
We would like to clarify that your query specifically pertains to the plugin. Therefore, we recommend that you contact the plugin’s support team, as the issue does not relate to our theme.
When using the Yoast SEO plugin, it is not necessary to activate the SEO options provided by the theme, as the plugin offers more detailed settings. Proper configuration through the plugin will be more beneficial. Please refer to the plugin’s documentation and consult their support team for further guidance.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
June 22, 2024 at 09:01
Hello Azza,
Thank you for your prompt response.
What FTP password can be used?
Try to connect to FTP using FileZilla by yourself and provide us with the correct credentials.
Kind Regards,
8theme team
Rose Tyler
Support staff
June 22, 2024 at 08:23
Hello Azza,
Thank you for your prompt response.
Please provide FTP access, not Cpanel.
To create FTP access, please contact your hosting provider for assistance.
Kind Regards,
8theme team
Rose Tyler
Support staff
June 22, 2024 at 07:53
Hello jhawker81,
Thank you for reaching out to us with your request. We understand that you would like to implement a pop-up feature that is activated by a button click, displaying a chart with various delivery times based on the artist and artwork.
To assist you effectively, could you kindly provide temporary FTP access? This will enable us to thoroughly investigate and address your concerns.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
June 22, 2024 at 07:44
Dear jaij,
We regret to inform you that the option you are inquiring about is currently unavailable.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
June 22, 2024 at 07:26
Dear Chrisduwe,
Thank you for your prompt response.
Private Content.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Warm Regards,
The 8Theme Team
Please contact administrator for this information.
Rose Tyler
Support staff
June 22, 2024 at 07:21
Hello Ryanasm81,
Thank you for reaching out to us. You are correct in your approach. We recommend that you contact the support team for the Elementor plugin, as they may be able to provide you with valuable suggestions – https://wordpress.org/support/plugin/elementor/
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
June 22, 2024 at 07:18
Hello Gbp,
Thank you for reaching out to us with your queries.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
June 22, 2024 at 07:13
Hello MEXESS,
Thank you for reaching out to us with your concern.
1/ We recommend that you disable all third-party plugins that are not included with XStore
(https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.
3/ Do you have this problem when another theme is activated, for example – Storefront?
Go to Appearance> Themes > Install and activate Storefront (default WooCommerce theme) to test this.
Best Regards,
8Theme’s Team
Rose Tyler
Support staff
June 22, 2024 at 07:01
Hello Shopsangam,
Thank you for reaching out to us.
Please provide FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
If you face this issue next time, please do the next:
1/ Enable debug mode in WordPress – https://wordpress.org/support/article/debugging-in-wordpress/ to find out what error appears on your site, it will point you in the right direction what needs to be fixed.
Check fatal error info in WooCommerce. >Status > Logs.
2/ Provide FTP access.
For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.
