Hello JZ,

Thank you for reaching out to us with your queries.

Could you please provide temporary wp-admin access? We need to check your current settings first.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Warm Regards,
The 8Theme Team

Hello Kitab Ki Dukan,

Thank you for reaching out to us with your query.

Regarding your question about the XStore theme license: when you activate the theme on your .com domain, the license is tied to that specific domain. However, you can certainly transfer the license to your new .in domain once you decide to make the switch. To ensure a smooth transition and continuous theme functionality, you would need to deactivate the theme on the .com domain before activating it on the .in domain.
Read more – https://www.8theme.com/documentation/xstore/theme-installation/how-to-registerderegister-xstore-theme-livestaging-websites/

Best Regards,
8Theme’s Team

Hello Aulakh, Sam,

Thank you for reaching out to us.

Regarding your inquiry about security vulnerabilities in the XSTORE CORE plugin, we have addressed and resolved these issues in the Version 9.3.9 / Core plugin 5.3.9 (Security Update) https://xstore.8theme.com/update-history/. For more details, please read our response here: [Security Update on XSTORE CORE]https://www.8theme.com/topic/urgent-vulnerability-in-xstore-is-it-solved/#post-396635.

Thank you for your attention to these matters. Should you have any further questions or require additional assistance, please do not hesitate to contact us.

Best Regards,
8Theme’s Team

Hello Mankanwar,

1/ Thank you for reaching out to us. We understand that you are experiencing an issue with the “Live Paste” feature.

We would like to inform you that we are currently experiencing a technical issue with the live copy feature on our server. We are diligently working to resolve this matter within the next month. Alternatively, should we be unable to rectify the issue in a timely manner, we may consider discontinuing the feature altogether.

In the interim, we kindly request that you download the necessary files for certain elements from the following link: https://we.tl/t-YoUtoxQ998 . Upon successful download, please proceed to edit a page using the Elementor tool and import the templates to your website as per the instructions available at https://elementor.com/help/template-library/.

We apologize for any inconvenience this may have caused and sincerely hope for your understanding as we work to improve our services.

2/ Please change the size of the browser window or zoom – https://prnt.sc/bJW0jumajXu2

If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.

Best Regards,
8Theme’s Team

Hello Sam,

XStore Builders > Single product via Elementor > edit template > settings of the element (short description) > Advanced > Layout > margins on mobile > set for example – https://prnt.sc/t-dRgRaesIkI
Also, you can edit padding and margins for the container (set them to 0px).

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello Amir,

Thank you for reaching out to us.

We kindly request that you either disable the IP restriction or grant access to our site for users in Ukraine.

Best Regards,
8Theme’s Team

Dear Abhimanyu,

Thank you for reaching out to us with your concern.

1/ We recommend that you disable all third-party plugins that are not included with XStore
(https://www.8theme.com/documentation/xstore/plugins/included-plugins/). After doing so, please clear your browser’s cache and check again. It is possible that one of these additional plugins is causing the issue.

2/ Update the theme and plugins https://www.8theme.com/documentation/xstore/theme-installation/theme-update/ https://www.8theme.com/documentation/xstore/plugins/plugins-update/ , clear cache and check the result.

Best regards,
The 8Theme Team

Hello,

We appreciate your prompt response.

Please provide FTP access also.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello Elgaroe,

Fixed by activating this option – https://prnt.sc/v6AlQUvJwJ1I > https://prnt.sc/NeWnS7MEY6vL

Best Regards,
8Theme’s Team

Hello Caribou,

Thank you for your understanding.

Best Regards,
8Theme’s Team

Hello Arnan,

Thank you for reaching out and bringing this to our attention. All these were fixed.

Best Regards,
8Theme’s Team

Hello Ankit Khandelwal ,

Thank you for reaching out to us with your query.

Reply times can vary from time to time and be up to 24 hours Monday – Friday and up to 48 hours on weekends, Sat-Sun. But is usually faster than that.

Additionally, please note that holders of many of our licenses receive priority support.

Thank you for your understanding.

Best Regards,
8Theme’s Team

Dear Abhimanyu,

We suggest that you utilize an image editor to modify the image by adding unnecessary spaces to enhance its appearance when zoomed in. Alternatively, you may choose the “Contain” option available at https://prnt.sc/yUfOySWQpiED to view how to properly enlarge the image for optimal results.

One of the biggest concerns when using a full-screen background image is its size. Not only does it need to be the proper dimensions, but you must also pay attention to proportions, resolution, and file size.
The best website background image size is 1920 x 1080 pixels, according to Malama Online Marketing, and the ideal ratio is 16:9. The dpi (dots per inch) should be at least 72, yet you still want to keep the file size as small as possible to minimize site load times.
This might seem specific, but using the incorrect image size can lead to pixilation, distortion, stretching, and other viewing issues.

Best regards,
The 8Theme Team

Hello jhawker81,

You’re welcome!

Best Regards,
8Theme’s Team

Hello Azza,

We are pleased to inform you that we have successfully uploaded the Core plugin via FTP and activated it through the Dashboard. We kindly ask you to review the results at your earliest convenience.

Should you have any further questions or require additional assistance, please feel free to contact our support team. We are always here to help.

Kind Regards,
8theme team