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Viewing 30 posts - 66,421 through 66,450 (of 68,220 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 9, 2017 at 08:08

    Hello,

    The wp-admin credentials are incorrect.
    Please check them.
    You may try https://wordpress.org/plugins/woocommerce-quantity-increment/ plugin to get “Plus and minus” options.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2017 at 16:29

    Hello,

    I’ve disabled “Redirect to the cart page after successful addition”. Please, try to add product to cart now.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2017 at 16:02

    Hello,

    The problem was caused by “Screets Live Chat” plugin.
    I’ve deactivated it.
    Now your images are working. Please clear browser cache and check.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2017 at 15:37

    Hello,

    Please, also, provide FTP credentials in Private Content.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2017 at 15:18

    Hello,

    Could you please provide wp-admin and FTP access in Private Content so we could check it?

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2017 at 14:41

    Hello,

    Please, read our documentation https://8theme.com/demo/docs/royal/index.html#!/demo_data_installation

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2017 at 14:34

    Hello,

    We’re glad to hear that your issue was solved.
    Have a nice day!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2017 at 14:31

    Hello,

    To change counters size you need to write another custom code.
    Could you please clarify with more details what you want to achieve and provide wp-admin access in Private Content?

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2017 at 12:21

    Hello,

    Change your code to:

    .omada .upb_row_bg {
        background-size: contain !important;
    }

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2017 at 11:44

    Hello,

    Sorry for the delay in answering.
    The credentials are incorrect.
    Please check them.
    Try to add the following code in Theme Options > Styling > Custom CSS:

    .wpb_animate_when_almost_visible {
        opacity: 1;
    }

    Your demos import does not affect the site speed. You need to optimize all images you have on the home page, try Kraken.io or any other similar service.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2017 at 11:32

    Hello,

    Sorry for the delay in answering.
    Could you please delete and recreate these 2 products? You can duplicate product http://prntscr.com/eh18xy and change what you need there.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2017 at 11:17

    Hello,

    Please, check if the problem persists with default Woocommerce theme Storefront.
    Also, update all required plugins https://www.8theme.com/download-plugins/ and try to disable all 3-rd party plugins and check then.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2017 at 11:02

    Hello,

    Please update your parent theme.
    Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
    Don’t forget to create back up of your files and database before starting update process!
    Here you can check video tutorial:
    https://youtu.be/KdWESIIPU1k
    Also, provide FTP credentials in Private Content

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2017 at 10:44

    Hello,

    Essential Grid is the plugin that allows to create the variants of your blog showcase, the products and portfolio look. You need import demo content:
    Go to Essential Grid > Import/Export > Import. Select .json file and click on Read File button. All the detailed instructions of the plugin you can find in the documentation: http://themepunch.com/essential/documentation/
    Please see screenshot: http://prntscr.com/eh0s74

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2017 at 10:32

    Hello,

    1. You can read there https://www.themepunch.com/revslider-doc/slider-revolution-documentation/ Responsive Settings
    2. Try to use this code:

    .archive.tax-product_cat .stock {
        display:none;
    }

    3. The credentials are incorrect. Please check them. Could you please clarify with more details where you activated that?

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2017 at 09:50
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2017 at 09:26

    Hello,

    The credentials are incorrect.
    Please check them and provide me link to the page where you have this problem and screenshot of the area for better understanding.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2017 at 09:21

    Hello,

    You’re welcome!
    Have a nice day!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2017 at 09:20

    Hello,

    We use this loader as background and when image loaded it overlaps. If you use .png image you need to disable this loader, in this case, add this code in Custom.css:

    .single-product .product-images-slider .owl-item{
    	background: none;
    }

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2017 at 09:13

    Hello,

    You need to change this sentence in woocommerce translate http://prntscr.com/egztby.
    Also, I’ve renamed your translation theme files to woopress-pt_BR.mo and woopress-pt_BR.po and put them in /wp-content/languages/themes/ directory https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2017 at 08:36

    Hello,

    You’re welcome!
    Have a nice day!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2017 at 08:20

    Hello,

    I’ve added the new map on your Contact Page. It works fine http://prntscr.com/egzeqz. Please, check and delete old element.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2017 at 08:14

    Hello,

    Could you please provide wp-admin access in Private Content?

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2017 at 08:08

    Hello,

    Could you please check if the same issue persists with default WordPress theme Storefront?
    Please let us know the result and provide wp-admin access in Private Content.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2017 at 08:04

    Hello,

    Unfortunately, it is not possible to use different header type on mobile only. But you can write some css code to display it well on mobile, put your code in “Custom CSS for mobile” area (Theme Options > Custom CSS).

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 7, 2017 at 07:59

    Hello,

    Before theme update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
    Don’t forget to create back up of your files and database before starting update process!
    https://youtu.be/KdWESIIPU1k
    (it’s for Legenda theme but the process is the same).

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 6, 2017 at 17:02

    Hello,

    Go to 8Theme Options > E-Commerce > Products Page Layout > Products per page.

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 6, 2017 at 16:59

    Hello,

    Go to Products > Categories > edit the category and add slider shortcode in the category description, for example [rev_slider alias="slider name"]

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 6, 2017 at 16:55

    Hello,

    Try to use <br> tag https://www.w3schools.com/tags/tag_br.asp

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 6, 2017 at 16:50

    Hello,

    Please, see this screenshot http://prntscr.com/egq4ad
    Also, read this topic https://www.8theme.com/topic/brands-widget-as-filter/

    Regards

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    Viewing 66,450 results - 66,421 through 66,450 (of 68,220 total)
Viewing 30 posts - 66,421 through 66,450 (of 68,220 total)
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