Forum Replies Created

Viewing 30 posts - 66,151 through 66,180 (of 68,220 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2017 at 10:13

    Hello,

    Fixed. Please check.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2017 at 09:41

    Hello,

    1. You can add this code in Custom css:

    .filter-wrap .products-per-page span {
        font-size: 0.76em;
    }

    2. If you want to update Visual Composer or any other premium plugin included in our theme do this manually https://www.8theme.com/documentation/xstore/plugins/plugins-update/ using the latest archives that you can find here https://www.8theme.com/download-plugins/
    In case you want auto updates you need to buy plugin license https://www.8theme.com/documentation/xstore/plugins/activation-and-purchase-codes/

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2017 at 09:38

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2017 at 09:32

    Hello,

    Please go to framework/theme-functions.php and comment out this code http://prnt.sc/enetqj

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2017 at 09:29

    Hello,

    You’re welcome!

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2017 at 09:28

    Hello,

    Please add this code in Custom css:

    .mobile-menu-wrapper .links li a {
        color: #5f5f5f;
    }

    Regards

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2017 at 09:21

    Hello,

    1. Go to WP-admin panel > Settings > Permalinks > click “Save” button to update the settings.
    2. Please check if the problem persists with default Woocommerce theme Storefront, install it in Appearance > Themes and activate. Try to disable all 3-rd party plugins and then check.
    Let us know the result.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2017 at 09:15

    Hello,

    Please provide wp-admin and FTP access in Private Content.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2017 at 09:07

    Hello,

    Please provide wp-admin access in Private Content.
    Please check if the problem persists with default Woocommerce theme Storefront, install it in Appearance > Themes and activate. Please update required plugin to the last versions and try to disable 3-rd party plugins. Let us know the result.
    Also update your parent theme.
    Before update delete “woocommerce” folder in the directory wp-content/themes/legenda/ and it’ll be reuploaded from a new theme package.
    Don’t forget to create back up of your files and database before starting update process!
    Here you can check video tutorial:
    https://youtu.be/KdWESIIPU1k

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2017 at 09:04

    Hello,

    Sorry, but it didn’t work with default theme also http://prntscr.com/eneizg. In this case, you need to resolve this problem there. Let us know about result. After we will check our theme styles.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2017 at 08:48

    Hello,

    Go to WooCommerce > Settings > Account and clean the downloads endpoint field.
    This will disable the downloads page.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2017 at 08:45

    Hello,

    To enable VC editor in static blocks go to Visual Composer > General Settings > Content Types and tick “static blocks”.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2017 at 08:40

    Hello,

    Please check your Footer static block. I’ve added Instagram and some code in Custom css http://prntscr.com/enecbt. You can change Instagram source http://prntscr.com/enecr7

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2017 at 08:17

    Hello,

    I’ve checked your menu and didn’t see problem https://gyazo.com/ddfa5399843035e85478436d4db1a3b1. Could you please clarify with more details and show us screenshots?

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2017 at 08:11

    Hello,

    We’re glad to hear that your issue was solved.
    Thank you for the notice.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2017 at 08:10

    Hello,

    As I see, you have deleted search widget http://prntscr.com/ene3ca.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 23, 2017 at 08:06

    Hello,

    I can’t login http://prntscr.com/ene26b. IP address wasn’t changed. Please check.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2017 at 16:23

    Hello,

    You’re welcome!
    Have a nice day!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2017 at 16:22

    Hello,

    Please change values in previous code to:
    http://prntscr.com/en4rj8

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2017 at 16:12

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2017 at 16:11

    Hello,

    Please check this topic https://www.8theme.com/topic/double-header-menu/#post-157559 and let write there about this question. This one will be closed.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2017 at 16:01

    Hello,

    You can add this code in Custom css:

    .fixed-header-area  .collapse.navbar-collapse {
        float: right;
        text-transform: uppercase;
    }
    .fixed-header-area  .collapse.navbar-collapse a {
        font-size: 16px;
        font-weight: 300;
        letter-spacing: -0.06em;
        padding-left: 5px;
        padding-right: 7px;
    }
    .fixed-header-area.fixed-already {
        min-height: 80px;
        height: 85px;
    }

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2017 at 15:44

    Hello,

    Please https://vc.wpbakery.com/video-academy/work-tabs-accordions-tours-visual-composer-wordpress/
    As about css it depends on what you want to achieve, you can put your css code in Theme Options > Custom css, in Custom css for page http://prntscr.com/en47di or for elements http://prntscr.com/en48qv.
    https://developers.google.com/web/tools/chrome-devtools/iterate/inspect-styles/

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2017 at 15:31

    Hello,

    Please add this code in Custom css:

    #etheme-popup p {
         margin-bottom: 0px !important;
    }
    .home #slide-2-layer-19 {
        left: -7px;
    }

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2017 at 15:15

    Hello,

    Could you please provide wp-admin access in Private Content so we could check the issue?

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2017 at 15:11

    Hello,

    1. Sorry, but there is no such option by default in our theme and can be done only through the additional customisation that is out of our support scope.
    2. I’ve checked the row with the default WordPress theme the same issue appeared there too. We’ll be able to help you only in case problem appears with our theme only.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2017 at 15:04

    Hello,

    Unfortunately, we did not test the compatibility of our theme with this plugin and we can’t guarantee compatibility.
    Sometimes, not always, you need additionally customize theme or plugin to make them work together. Unfortunately, it’s not possible for the author to make theme compatible with all the existing plugins.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2017 at 14:55

    Hello,

    It can be caused for the reason you’ve increased the menu items limit. You have added a lot of categories items. That’s why new items can’t be saved. Here are some explanations:
    http://www.wpbeginner.com/wp-tutorials/how-to-fix-the-custom-menu-items-limit-in-wordpress/
    https://core.trac.wordpress.org/ticket/14134

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2017 at 14:44

    Hello,

    You can add this code in Custom css for mobile:

    .footer-top {
        display: none;
    }

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    March 22, 2017 at 14:40

    Hello,

    Did you upload background-image for three boxes http://prntscr.com/en3cn6? I need your wp-admin credentials to check this issue.
    Please go to Theme Options > E-Commerce > Single Product Page > Enable slider for gallery images > On.

    Regards,
    Rose Tyler.

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    Viewing 66,180 results - 66,151 through 66,180 (of 68,220 total)
Viewing 30 posts - 66,151 through 66,180 (of 68,220 total)
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