Hello Gbp,

You’re welcome!

Best Regards,
8Theme’s Team

Hello JS7319,

Thank you for contacting us and for using XStore.

We are pleased to inform you that we can currently view the image on your website. It is possible that the issue was related to a caching problem. Could you please confirm if the issue has been resolved on your end as well?

We look forward to your confirmation.

Warm Regards,
The 8Theme Team

Hello Manish Shah,

Please try to use settings in Theme Options > Blog > Bloga Layout and Single Post.

If you require personal customization services for your custom post type, we invite you to submit a request through our customization panel at: https://www.8theme.com/account/#etheme_customization_panel , and continue conversations with the technicians team directly.
Please be advised that customization services will incur additional charges, the exact amount of which will be communicated following a detailed review of your request.

Warm Regards,
The 8Theme Team

Hello Tgerovski,

Thank you for reaching out to us and providing the details of the issue you are encountering with the theme installation.

We kindly request that you contact your hosting provider and share with them the second screenshot, which clearly displays the memory error https://prnt.sc/MNJqbW39OfVy . They will be able to resolve this issue for you. Once it is fixed, you should be able to proceed with the demo import successfully.

Best Regards,
8Theme’s Team

Hello Gbp,

Thank you for reaching out to us with your concern.

Upon review, we have determined that the image in question originates from a third-party plugin. You can view the details at the following link: https://prnt.sc/t1YxAg2FDuLm. We recommend reaching out directly to the support team of that plugin for further assistance.

Best Regards,
8Theme’s Team

Hello Ameer,

You did not provide video of the problem so we are not sure about the issue you described.
Could you also provide temporary wp-admin access?

“how do i locate the landing page only” – please provide an example and describe the desired result in more detail for a better understanding.

Best Regards,
8Theme’s Team

Hello Russell Rahman,

This is because the Pro Elements plugin was not installed on your site.

We’ve activated this plugin for you.

Best Regards,
8Theme’s Team

Hello Elgaroe,

Thank you for reaching out to us with your concerns regarding the WooCommerce pages on your website.

1/ Please provide the URLs of your current page and the desired demo product page.

2/ For a better understanding, could you also provide URLs along with screenshots related to your inquiry?

3/ Could you please provide temporary wp-admin access? We need to check your current settings first.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

Best Regards,
8Theme’s Team

Hello Vetorto,

Thank you for reaching out to us with your request.

What exactly a 3rd-party plugin do you want to use?

To assist you effectively, could you kindly provide temporary wp-admin and FTP access? This will enable us to thoroughly investigate and address your concerns.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

https://www.8theme.com/topic/slider-image-mobile-view-not-properly-showing-2/#post-401232

Hello Russell Rahman,

Thank you for reaching out to us with your query.

To assist you effectively, could you kindly provide temporary wp-admin and FTP access? This will enable us to thoroughly investigate and address your concerns.

To grant WP-Admin access, please proceed to create a new user account with an administrator role through your WordPress Dashboard. Once the account is established, you may securely transmit the username and password to us via the Private Content section designated for this purpose.

For FTP access, we require the following details: FTP host, FTP username, FTP password, FTP port, and FTP encryption type. If you need assistance in creating these credentials, please reach out to your hosting provider who will guide you through the process.

Best Regards,
8Theme’s Team

Hello Bagwani,

We encourage you to reach out to the support team for the plugin to see if they can resolve the issues you are encountering. Should they be able to assist you, you will be able to continue using the plugin as before. If not, we recommend trying an alternative caching plugin. You can find several options in this article: [How to Speed Up My Website](https://www.8theme.com/documentation/xstore/troubleshooting/how-to-speed-up-my-website/).
Please avoid using multiple caching plugins simultaneously if you are unsure about potential option conflicts.

Best Regards,
8Theme’s Team

Hello,

Thank you for reaching out to us with your queries. We’re here to assist you in resolving these issues.

1/ Fake popup can be disabled globally https://www.8theme.com/documentation/docs/fake-sale-popup-2/

2/ Please try to use Carousel anything element, for example – https://prnt.sc/01KDEkeSmniM

We hope this information is helpful.

Best Regards,
8Theme’s Team

Hello Vítor Carneiro,

You’re welcome!

Best Regards,
8Theme’s Team

Hello MarkChatters,

Thank you for contacting us and for using XStore.

https://prnt.sc/ox3wwdgBs69N
You are using a cache plugin for mobile devices, and both optimization options (plugin and theme options) conflict with each other and can not improve the speed together. Disabling mobile optimization via Theme Options is correct in your case.

Kind Regards,
8theme team