When I add product to the shopping cart, they are not added to the shopping cart nothing happens

This topic has 8 replies, 3 voices, and was last updated 1 months ago ago by Tony Rodriguez

  • Avatar: maybendeler
    maybendeler
    Participant
    June 24, 2024 at 11:21

    When I add product to the shopping cart, they are not added to the shopping cart nothing happens

    7 Answers
    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    June 24, 2024 at 12:09

    Hello, @maybendeler,

    Thank you so much for purchasing our theme and contacting our support center.

    1/ We are reaching out to inform you of some important updates and troubleshooting steps for your XStore Theme and XStore Core Plugin.

    1. **Theme and Plugin Update**
    Please update your XStore Theme and XStore Core Plugin to the latest versions. For detailed guidance on how to proceed, kindly refer to the following articles:
    – [Update History](https://xstore.8theme.com/update-history/)
    – [Theme Update Guide](https://xstore.helpscoutdocs.com/article/63-theme-update)

    2. **Troubleshooting Steps**
    We recommend disabling all third-party plugins that are not bundled with XStore. You can find a list of included plugins here: [Included Plugins](https://xstore.helpscoutdocs.com/article/36-included-plugins). After disabling, please clear your browser’s cache and check if the issue persists. This step is crucial as third-party plugins can sometimes cause conflicts.

    **Access Request**
    We noticed that your site is currently under maintenance, which prevents us from testing and resolving the issue you reported. To assist you effectively, we kindly request that you provide your site’s WP Admin credentials. Please submit these details securely in the private content area of our support forum:

    – **WP Admin URL:**
    – **WP Admin Username:**
    – **WP Admin Password:**

    Before proceeding with any updates or troubleshooting, we strongly advise taking a complete backup of your site to prevent any potential data loss.

    Thank you for your cooperation. We look forward to assisting you promptly and hope to resolve your concerns efficiently.

    Best Regards,
    The 8Theme Team

    Please contact administrator
    for this information.
    Avatar: maybendeler
    maybendeler
    Participant
    June 24, 2024 at 14:46

    Unfortunalty updating the theme and plugins did not solved the issue

    Please contact administrator
    for this information.
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 24, 2024 at 14:58

    Hello, @maybendeler,

    Please provide the correct credentials.

    Best Regards,
    The 8Theme Team

    Avatar: maybendeler
    maybendeler
    Participant
    June 24, 2024 at 14:58

    please try again it should work

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    June 24, 2024 at 15:53

    Hello, @maybendeler,

    We have noticed that the product can be successfully added to the cart as shown in this screenshot: https://prnt.sc/npOdtidn3Zch.
    Could you please provide us with the URL of the product that you are unable to add to the cart? This will help us address your issue more efficiently.

    Best Regards,
    The 8Theme Team

    Avatar: maybendeler
    maybendeler
    Participant
    June 24, 2024 at 16:37

    Thanks a lot, the issue is solved everything works fine again

    Avatar: Tony Rodriguez
    Tony Rodriguez
    Support staff
    June 25, 2024 at 05:20

    Hello, @maybendeler,

    You are welcome!

    Choosing our theme reflects your commitment to quality, and for that, we’re genuinely grateful. As we constantly strive to elevate your experience, your feedback is an invaluable gift. Could you kindly take a moment to rate our product with 5 stars on ThemeForest?

    Click here to share your insights: https://themeforest.net/downloads

    Your support fuels our journey, and we appreciate it more than words can express.

    Best Regards,
    The 8Theme Team

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The issue related to '‘When I add product to the shopping cart, they are not added to the shopping cart nothing happens’' has been successfully resolved, and the topic is now closed for further responses

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