Forum Replies Created

Viewing 30 posts - 65,851 through 65,880 (of 68,220 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 7, 2017 at 10:35

    Hello,

    It was a bug in this line http://prntscr.com/etie0p of header.js file.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 7, 2017 at 10:32

    Hello,

    You can activate default theme and update WooCommerce plugin then activate our theme and update it.
    You need to enter your purchase code to activate our new theme version.
    Don’t forget to create backup of your files and database before starting update process!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 7, 2017 at 10:21

    Hello,

    Fixed. Please check.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 7, 2017 at 10:15

    Hello,

    Please update our theme to 3.0 version.
    Don’t forget to activate the theme and update DB.
    Also, disable all the third-party plugins that did not come bundled with our theme. Then if you are using the latest version of our theme and still have the compatibility issues describe them in details.
    Please check if problems persists with default Woocommerce theme Storefront.
    Let us know the result.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 7, 2017 at 10:07

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 7, 2017 at 10:05

    Hello,

    You can update to new theme version, which is compatible with WC 3.0.
    You need to log in to ThemeForest account with your Envato credentials and find new theme archive in Downloads section.
    Don’t forget to create back up of your files and database before starting update process!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 7, 2017 at 10:03

    Hello,

    Sorry, but FTP credentials are incorrect. Please check them.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 7, 2017 at 09:59

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 7, 2017 at 09:58

    Hello,

    Please check it now https://www.8theme.com/download-plugins/page/2/

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 7, 2017 at 09:55

    Hello,

    Please see screenshot http://prntscr.com/ethybf <a href="https://www.8theme.com/shop/wordpress/royal-wordpress-theme/">Royal – WordPress ThemeEngine</a>

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 7, 2017 at 09:46

    Hello,

    Sorry, but wp-admin credentials are incorrect. Please check them.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 7, 2017 at 09:43

    Hello,

    You are using old theme version, as the latest one is 3.0 https://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976?s_rank=3 http://prntscr.com/ethrht
    Please update the theme to the latest version.
    You need to log in to ThemeForest account with your Envato credentials and find new theme archive in Downloads section.
    Before update delete “woocommerce” folder in the directory wp-content/themes/royal/ and it’ll be reuploaded from a new theme package.
    Also update all required plugins https://www.8theme.com/download-plugins/ enter your purchase code of the theme to get the plugins. Please try to update plugins via FTP just replace the folder with new update in wp-content/plugins/.
    Don’t forget to create back up of your files and database before starting update process!
    https://youtu.be/KdWESIIPU1k
    (it’s for Legenda theme but the process is the same)

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 7, 2017 at 09:28

    Hello,

    This requires additional customization. It is beyond our basic support scope.
    If you want you can order extra customization here https://wpkraken.io/?ref=8theme.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 6, 2017 at 14:26

    Hello,
    1,4. Please delete this code http://prnt.sc/et5ybe
    and add this in Custom css:

    .header-logo img {
        margin-bottom: 55px;
    }
    .home .page-content {
        margin-top: 0px;
    }
    .page-heading {
       margin-top: 20px; 
    }
    .fixed-header-area {
        height: 105px;
    }

    2.

    .fixed-header-area {
        background: transparent;
    }

    3,5.

    .menu > li a {
        font-family: Montserrat;
    }

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 6, 2017 at 14:03

    Hello,

    Please, add this code in Custom css:

    .page-heading-slider .wpb_revslider_element{
        overflow: visible;
    }

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 6, 2017 at 13:41

    Hello,

    Compatibility of our theme with WC 3.0 will be added in a new theme update. Don’t update WC plugin before theme update. If you have already done this, please, downgrade WC plugin version or wait for the next theme update.
    Also, before update any plugin you need to be sure that theme and other plugins that you use are compatible with the new version.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 6, 2017 at 13:37

    Hello,

    We’re glad to hear that your issue was solved.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 6, 2017 at 13:31

    Hello,

    Fixed. Please check it now.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 6, 2017 at 13:16

    Hello,

    Please use this code in Custom css:

    .top-bar .languages-area .topbar-widget {
        margin-top: 10px;
    }

    and provide wp-admin access in Private Content.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 6, 2017 at 13:04

    Hello,

    As I see you’re using old theme version.
    Please update the theme to the latest version.
    Before update delete “woocommerce” folder in the directory wp-content/themes/woopress/ and it’ll be reuploaded from a new theme package.
    Don’t forget to create back up of your files and database before starting update process!
    https://youtu.be/KdWESIIPU1k
    (it’s for Legenda theme but the process is the same).

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 6, 2017 at 13:02

    Hello,

    Thank you for using our theme!
    Firstly go to Theme Options > Import/Export, press Install base demo content button to install products, categories, posts, projects, some pages. Only after that you’ll be able to install other theme versions correctly.
    You can install demo page in Theme Options > Import/Export, select needed version and click “Install version” button.
    You’ll find the page in Pages section of wp-admin panel.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 6, 2017 at 12:56

    Hello,

    Compatibility of our theme with WC 3.0 will be added in a new theme update. Don’t update WC plugin before theme update.
    The next theme update should be in 1 week.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 6, 2017 at 12:44

    Hello,

    Oh I see. The ver 5.1 is realized on codecanyon https://codecanyon.net/item/visual-composer-page-builder-for-wordpress/242431?s_rank=1. We will update plugin when a new version appears there. Please wait.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 6, 2017 at 10:37

    Hello,

    You have to update the plugin via FTP.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 6, 2017 at 10:37

    Hello,

    Sorry for inconvenience.
    The next theme update should be in 1-2 weeks.
    Thank you for understanding.
    I have sent an older WooCommerce version to your registration email. Try to delete new plugin version and upload it.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 6, 2017 at 10:19

    Hello,

    Feel free to ask if you need any other help.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 6, 2017 at 09:42

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 6, 2017 at 09:40

    Hello,

    Please clarify what exactly styles of email text you want to have and I will provide you css code.
    This is not the bug, but theme functionality. If you resize browser window you have to reload a page. Check your site on different devices without resizing the browser.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 6, 2017 at 09:34

    Hello,

    Please try it now.
    Thank you for the notice.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 6, 2017 at 09:25

    Hello,

    Could you please provide wp-admin and FTP access in Private Content so we could check it?

    Regards,
    Rose Tyler.

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    Viewing 65,880 results - 65,851 through 65,880 (of 68,220 total)
Viewing 30 posts - 65,851 through 65,880 (of 68,220 total)
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