Hello,
Thank you for using our theme!
We’ll fix this in the next theme update.
Please take our apologies for inconveniences.
Regards,
Rose Tyler.
Hello,
Thank you for using our theme!
We’ll fix this in the next theme update.
Please take our apologies for inconveniences.
Regards,
Rose Tyler.
Hello,
1, 5. Please provide screenshots.
2. Theme Options > Single Product Page http://prntscr.com/ewehsv
3, 4. As I see, you have 2 Home page http://prntscr.com/eweizd http://prntscr.com/ewej80. What exactly do you mean? Did you use 3-rd party plugins in work on Home page and Footer? Your Footer area in Widgets is empty http://prntscr.com/ewemtq, but you have footer static block, please read documentation https://www.8theme.com/demo/docs/woopress/#!/0_footer
6. Go to Theme Options > Header Settings > Top cart icon, Top cart icon size
7. http://prntscr.com/eweq5a > http://prntscr.com/eweq8o also you can add this code in Theme Options > Custom css to change mobile menu font color:
.close-mobile-nav.close-block.mobile-nav-heading, .et-mobile-menu li a, .mobile-nav-heading, .mobile-nav .links li a {
color: white;
}
You can try to use some 3-rd party plugin, but you need to test it compatible with our theme.
Also, before update any plugin (in this case woocommerce http://prntscr.com/eweveb) you need to be sure that theme and other plugins that you use are compatible with the new version.
Feel free to ask if you need any other help.
Regards,
Rose Tyler.
Hello,
Thank you for using our theme!
Please go to Theme Options > Color Scheme > Fixed Header Text Color > Dark.
Regards,
Rose Tyler.
Hello, @Rin,
1. DB was updated by woocommerce, so you can’t correct downgrade version without using backup.
2-3. We can’t login to check it http://prntscr.com/ewea2k
4. You need have latest parent theme version but activate child.
Regards,
Rose Tyler.
Hello,
Great.
The standard functions don’t work with our custom tab. You can find code in woocommerce/single-product/tabs/tabs.php
Regards,
Rose Tyler.
Hello,
You’re welcome!
Please use this code in function.php file of child theme:
function etheme_login_form_modal(){
return;
}
Regards,
Rose Tyler.
Hello,
Please note we don’t guarantee full compatibility of 3rd-party plugins with the theme.
Please clarify us with more details about plugin name and works, and provide screenshots.
Regards,
Rose Tyler.
Hello,
Fixed. Please check.
Regards,
Rose Tyler.
Hello,
I’ve added the code in style.css of your child theme. Please check.
Regards,
Rose Tyler.
Hello,
Very likely, the problem with color variations also related to woocommerce version.
The next theme update should be in 1 week.
Regards,
Rose Tyler.
Hello,
Concerning ‘Our offers’ block you need add up-sells to your products.
Please read Woocommerce documentation:
http://docs.woothemes.com/document/related-products-up-sells-and-cross-sells/
You can select the position of up-sells in Theme Options > Single Product Page.
Please see screenshot http://prnt.sc/ewdao5
Regards,
Rose Tyler.
Hello,
This stars is an image. You should edit rating-active.png file and change color via some program, for example Photoshop. Then upload a new image in wp-content/themes/woopress/images/ folder.
I’m sorry but additional customization is not included in our support. If you have any questions about additional customization you can contact WP-Kraken team.
Regards,
Rose Tyler.
Hello,
We recommend use child theme to make changes in theme files, but for translate, it is not required.
Please, provide FTP access and I will help you translate theme with Loco translate plugin.
Regards,
Rose Tyler.
Hello,
I’ve checked http://prnt.sc/ewc7pg and it seems to works fine.
Try to clear cache and then check.
What browser and browser version do you use?
Regards,
Rose Tyler.
Hello,
New theme update will be available soon on ThemeForest https://themeforest.net/item/woopress-responsive-ecommerce-wordpress-theme/9751050?s_rank=5
Before update any plugin you need to be sure that theme and other plugins that you use are compatible with the new version http://prntscr.com/ewc6e0.
Regards,
Rose Tyler.
Hello,
Please check it now.
Regards,
Rose Tyler.
Hello,
Sorry for the delay.
We’ll update the theme as soon as possible.
I’ve checked your site and deleted a strange image from Popup background http://prntscr.com/ewby1t. It seems, the issue with SSL was fixed.
Please check.
Also, you need update Visual Composer plugin https://www.8theme.com/download-plugins/page/2/
Regards,
Rose Tyler.
Hello,
I’ve disabled footer demo blocks http://prntscr.com/ewbop0 and created new one http://prntscr.com/ewbq2u http://prntscr.com/ewbq7x.
Please check.
Regards,
Rose Tyler.
Hello,
1, 4. It is related to woocommerce update, and we will fix it in new our update.
2. To display 5 related products you need edit the file wp-content/themes/woopress/framework/theme-functions.php in lines 2692 and 2747, find this piece of code [1200, 4] and replace “4” with “5”.
3. It will be fixed in theme update.
Regards,
Rose Tyler.
Hello,
Very likely, the problem is caused by some plugin. Try to disable all 3-rd party plugins, clear browser cache and then check.
Regards,
Rose Tyler.
Hello,
You’re welcome!
Please read our documentation https://www.8theme.com/demo/docs/woopress/#!/2_how_to_translate
https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/
Regards,
Rose Tyler.
Hello,
Please add this code in Custom css for page http://prntscr.com/ewbcfr:
.page-content {
margin-top: 0;
margin-bottom: 0;
}
Regards,
Rose Tyler.
Hello,
Thank you for the notice. We will fix categories in a new theme update.
Regards,
Rose Tyler.
Hello,
When I disabled all 3rd-party plugins, the site got working http://prntscr.com/ewb57b http://prntscr.com/ewb5as.
Now I’ve activated them back. You can deactivate them one by one to find the needed plugin.
Regards,
Rose Tyler.
Hello,
You’re welcome!
Regards,
Rose Tyler.
Hello,
1. As I see, the code is working http://prntscr.com/ew033b. Try to clear browser cache.
3, 5. If you have any questions about additional customization you can contact WP-Kraken team.
* Seems, you have changed it http://prntscr.com/ew049j already.
Regards,
Rose Tyler.
Hello,
You’re welcome!
Regards
Hello,
You’re welcome!
Regards
Hello,
You’re welcome!
Regards,
Rose Tyler.