Page 2186 – 8theme.com

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Rose Tyler

Support staff

April 14, 2017 at 14:09

Hello, @Rin,

1. DB was updated by woocommerce, so you can’t correct downgrade version without using backup.
2-3. We can’t login to check it http://prntscr.com/ewea2k
4. You need have latest parent theme version but activate child.

Regards,
Rose Tyler.

#160179 Copied In reply to: contains outdated copies of some WooCommerce template files

Rose Tyler

Support staff

April 14, 2017 at 14:03

Hello,

Great.
The standard functions don’t work with our custom tab. You can find code in woocommerce/single-product/tabs/tabs.php

Regards,
Rose Tyler.

#160178 Copied In reply to: woocommerce_after_single_product_summary hooks
Rose Tyler

Support staff

April 14, 2017 at 13:38
Hello,

You’re welcome!
Please use this code in function.php file of child theme:

function etheme_login_form_modal(){ return; }

Regards,
Rose Tyler.
#160175 Copied In reply to: Removing Login code from all pages
Rose Tyler

Support staff

April 14, 2017 at 13:35

Hello,

Please note we don’t guarantee full compatibility of 3rd-party plugins with the theme.
Please clarify us with more details about plugin name and works, and provide screenshots.

Regards,
Rose Tyler.

#160174 Copied In reply to: woocommerce_after_single_product_summary hooks

Rose Tyler

Support staff

April 14, 2017 at 13:14

Hello,

Fixed. Please check.

Regards,
Rose Tyler.

#160170 Copied In reply to: Removing Login code from all pages

Rose Tyler

Support staff

April 14, 2017 at 13:14

Hello,

I’ve added the code in style.css of your child theme. Please check.

Regards,
Rose Tyler.

#160169 Copied In reply to: Currency and language switcher in a single line

Rose Tyler

Support staff

April 14, 2017 at 12:58

Hello,

Very likely, the problem with color variations also related to woocommerce version.
The next theme update should be in 1 week.

Regards,
Rose Tyler.

#160165 Copied In reply to: Single Product Page Related product hover effect problem

Rose Tyler

Support staff

April 14, 2017 at 12:50

Hello,

Concerning ‘Our offers’ block you need add up-sells to your products.
Please read Woocommerce documentation:
http://docs.woothemes.com/document/related-products-up-sells-and-cross-sells/
You can select the position of up-sells in Theme Options > Single Product Page.
Please see screenshot http://prnt.sc/ewdao5

Regards,
Rose Tyler.

#160163 Copied In reply to: Problems with Single product Image

Rose Tyler

Support staff

April 14, 2017 at 12:45

Hello,

This stars is an image. You should edit rating-active.png file and change color via some program, for example Photoshop. Then upload a new image in wp-content/themes/woopress/images/ folder.
I’m sorry but additional customization is not included in our support. If you have any questions about additional customization you can contact WP-Kraken team.

Regards,
Rose Tyler.

#160162 Copied In reply to: Stars rating in reviews

Rose Tyler

Support staff

April 14, 2017 at 12:06

Hello,

We recommend use child theme to make changes in theme files, but for translate, it is not required.
Please, provide FTP access and I will help you translate theme with Loco translate plugin.

Regards,
Rose Tyler.

#160161 Copied In reply to: Header Configuration

Rose Tyler

Support staff

April 14, 2017 at 11:15

Hello,

I’ve checked http://prnt.sc/ewc7pg and it seems to works fine.
Try to clear cache and then check.
What browser and browser version do you use?

Regards,
Rose Tyler.

#160155 Copied In reply to: Home page Works but when you click on a product it goes to a white page

Rose Tyler

Support staff

April 14, 2017 at 11:10

Hello,

New theme update will be available soon on ThemeForest https://themeforest.net/item/woopress-responsive-ecommerce-wordpress-theme/9751050?s_rank=5
Before update any plugin you need to be sure that theme and other plugins that you use are compatible with the new version http://prntscr.com/ewc6e0.

Regards,
Rose Tyler.

#160151 Copied In reply to: Small assist please

Rose Tyler

Support staff

April 14, 2017 at 11:04

Hello,

Please check it now.

Regards,
Rose Tyler.

#160147 Copied In reply to: Changing top bar colour

Rose Tyler

Support staff

April 14, 2017 at 10:48

Hello,

Sorry for the delay.
We’ll update the theme as soon as possible.
I’ve checked your site and deleted a strange image from Popup background http://prntscr.com/ewby1t. It seems, the issue with SSL was fixed.
Please check.
Also, you need update Visual Composer plugin https://www.8theme.com/download-plugins/page/2/

Regards,
Rose Tyler.

#160142 Copied In reply to: Promo Popup causes issue with SSL

Rose Tyler

Support staff

April 14, 2017 at 10:29

Hello,

I’ve disabled footer demo blocks http://prntscr.com/ewbop0 and created new one http://prntscr.com/ewbq2u http://prntscr.com/ewbq7x.
Please check.

Regards,
Rose Tyler.

#160139 Copied In reply to: Footer

Rose Tyler

Support staff

April 14, 2017 at 10:20

Hello,

1, 4. It is related to woocommerce update, and we will fix it in new our update.
2. To display 5 related products you need edit the file wp-content/themes/woopress/framework/theme-functions.php in lines 2692 and 2747, find this piece of code [1200, 4] and replace “4” with “5”.
3. It will be fixed in theme update.

Regards,
Rose Tyler.

#160135 Copied In reply to: Small assist please

Rose Tyler

Support staff

April 14, 2017 at 10:12

Hello,

Very likely, the problem is caused by some plugin. Try to disable all 3-rd party plugins, clear browser cache and then check.

Regards,
Rose Tyler.

#160131 Copied In reply to: Something wrong with pictures on a product page

Rose Tyler

Support staff

April 14, 2017 at 09:57

Hello,

You’re welcome!
Please read our documentation https://www.8theme.com/demo/docs/woopress/#!/2_how_to_translate
https://www.8theme.com/documentation/xstore/theme-translation/base-theme-translation/

Regards,
Rose Tyler.

#160127 Copied In reply to: Header Configuration
Rose Tyler

Support staff

April 14, 2017 at 09:54
Hello,

Please add this code in Custom css for page http://prntscr.com/ewbcfr:

.page-content { margin-top: 0; margin-bottom: 0; }

Regards,
Rose Tyler.
#160125 Copied In reply to: Remove Gap between Page Content & Header and Footer
Rose Tyler

Support staff

April 14, 2017 at 09:51

Hello,

Thank you for the notice. We will fix categories in a new theme update.

Regards,
Rose Tyler.

#160123 Copied In reply to: Small assist please

Rose Tyler

Support staff

April 14, 2017 at 09:36

Hello,

When I disabled all 3rd-party plugins, the site got working http://prntscr.com/ewb57b http://prntscr.com/ewb5as.
Now I’ve activated them back. You can deactivate them one by one to find the needed plugin.

Regards,
Rose Tyler.

#160121 Copied In reply to: Home page Works but when you click on a product it goes to a white page

Rose Tyler

Support staff

April 14, 2017 at 09:24

Hello,

You’re welcome!

Regards,
Rose Tyler.

#160117 Copied In reply to: Activating Royal 3.0

Rose Tyler

Support staff

April 13, 2017 at 15:41

Hello,

You’re welcome! https://www.themepunch.com/revslider-doc/video-layers/

Regards

#160033 Copied In reply to: Video slider revolution is not showing on mobile

Rose Tyler

Support staff

April 13, 2017 at 15:34

Hello,

1. As I see, the code is working http://prntscr.com/ew033b. Try to clear browser cache.
3, 5. If you have any questions about additional customization you can contact WP-Kraken team.
* Seems, you have changed it http://prntscr.com/ew049j already.

Regards,
Rose Tyler.

#160029 Copied In reply to: Small assist please

Rose Tyler

Support staff

April 13, 2017 at 15:19

Hello,

You’re welcome!

Regards

#160026 Copied In reply to: Number of product on category's product page

Rose Tyler

Support staff

April 13, 2017 at 15:19

Hello,

You’re welcome!

Regards

#160024 Copied In reply to: Can´t save pages after update

Rose Tyler

Support staff

April 13, 2017 at 15:16

Hello,

You’re welcome!

Regards,
Rose Tyler.

#160022 Copied In reply to: Breadcrumbs Background

Rose Tyler

Support staff

April 13, 2017 at 15:15

Hello,

Please read this article https://www.themepunch.com/faq/video-not-showing-up-on-mobile/

Regards

#160021 Copied In reply to: Video slider revolution is not showing on mobile

Rose Tyler

Support staff

April 13, 2017 at 15:10

Hello,

As I see you are using new woocommerce version.
Compatibility of our theme with the plugin will be added in a new theme update.
Please wait for it. Thank you for understanding.
Also, before update any plugin you need to be sure that theme and other plugins that you use are compatible with the new version.

Regards,
Rose Tyler.

#160019 Copied In reply to: Single Product Page Related product hover effect problem

Rose Tyler

Support staff

April 13, 2017 at 15:05

Hello,

You’re welcome!

Regards,
Rose Tyler.

#160016 Copied In reply to: CAptcha on Comments and Review area
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Viewing 65,580 results - 65,551 through 65,580 (of 68,187 total)

Viewing 30 posts - 65,551 through 65,580 (of 68,187 total)

← 1 2 3 … 2,185 2,186 2,187 … 2,271 2,272 2,273 →

Forum Replies Created

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