Forum Replies Created

Viewing 30 posts - 65,311 through 65,340 (of 68,221 total)
1 2 3 … 2,177 2,178 2,179 … 2,273 2,274 2,275
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 26, 2017 at 15:32

    Hello,

    You can delete Product Images Width and Height in Theme Option, then go to Woocommerce > Settings > Products > Display and change Single Product Image settings. Use hard crop if you want to crop images. Then regenerate thumbnails https://wordpress.org/plugins/regenerate-thumbnails/
    Read more there https://docs.woocommerce.com/document/fixing-blurry-product-images/

    Regards,
    Rose Tyler.

    #161364 Copied In reply to: Image magnified and stretched??
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 26, 2017 at 15:21

    Hello,

    1. Please provide FTP.
    2. To change header element you need edit header.php file. Please note additional customization isn’t included in our basic support and all the changes you make are on your own decision.
    5. To hide wishlist add this code in Custom css:

    .product_meta .short-description + .yith-wcwl-add-to-wishlist {
    display: none;
}

    6. As I see it works fine http://prntscr.com/f12lqc. Could you explain the problem more detail?
    7. Great.

    Regards,
    Rose Tyler.

    #161363 Copied In reply to: Few questions
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 26, 2017 at 14:38

    Hello,

    Please provide us with wp-admin credentials in private content area.

    Regards,
    Rose Tyler.

    #161359 Copied In reply to: apple trackpad scroll speed
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 26, 2017 at 14:23

    Hello,

    1, 2. Did you try previously suggestions?

    for the slider – how can I add a background to the text see 2nd slide

    https://www.themepunch.com/revslider-doc/slider-revolution-documentation/
    Please provide link to your site, wp-admin access and screenshot for better understanding.
    3. You can tick “Redirect to the cart page after successful addition” in Woocommerce > Settings > Products > Display > Add to cart behaviour.
    4. https://www.8theme.com/demo/docs/legenda/#!/footer
    Edit your static block you created for footer and add Text element with [share].
    5, 6, 7. Please provide link to the page and wp-admin access.

    Regards,
    Rose Tyler.

    #161358 Copied In reply to: Few questions
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 26, 2017 at 14:01

    Hello,
    This requires additional customization. It is beyond our basic support scope.
    To edit default theme registration page you need modify files et-registration.php and theme-functions.php. Make changes in child theme not to lose them after theme update.
    If you need help with additional customization you can contact WP-Kraken team.

    Regards,
    Eva Kemp.

    #161357 Copied In reply to: Rigister form and other
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 26, 2017 at 13:48

    Hello,

    Sorry for the delay.
    Please wait for theme update, it will be realized in 1-2 days.

    Regards,
    Rose Tyler.

    #161354 Copied In reply to: Woopress and V3
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 26, 2017 at 13:39

    Hello,

    We’ll be able to help you only in case problem appears with our theme only and works fine with Storefront.
    It means that not our theme is a problem. Check WooCommerce settings or contact WooCommerce support of WC support forum.

    Regards,
    Rose Tyler.

    #161353 Copied In reply to: Header Configuration
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 26, 2017 at 13:34

    Hello,

    Sorry I can’t connect http://prntscr.com/f115s9
    Please check wp-content/themes/royal/js/etheme.js file and delete this code http://prntscr.com/f1162i in 1636 line, clear all cache on server, site, browser, and then check.

    Regards,
    Rose Tyler.

    #161352 Copied In reply to: Side Bar Menu
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 26, 2017 at 13:19

    Hello,

    You’re welcome!
    Would be very grateful if you can leave 5-stars rating and your comment for our theme on ThemeForest https://themeforest.net/downloads
    Thanks.

    Regards,
    Rose Tyler.

    #161349 Copied In reply to: Product tabs not working admin or front end
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 26, 2017 at 12:56

    Hello,

    Category pages inherit layout shop page, so you can edit shop page and change sidebar width http://prntscr.com/f10pcy.

    Regards,
    Rose Tyler.

    #161345 Copied In reply to: Left Sidebar
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 26, 2017 at 12:41

    Hello,

    Done. Please check.

    Regards,
    Rose Tyler.

    #161343 Copied In reply to: Product tabs not working admin or front end
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 26, 2017 at 12:26

    Hello,

    Yes. Feel free to ask if you need any other help.

    Regards,
    Rose Tyler.

    #161342 Copied In reply to: adding variable product does not work
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 26, 2017 at 12:20

    Hello,

    Yes, we still working.
    I will inform you when we finish.

    Regards,
    Rose Tyler.

    #161340 Copied In reply to: Product tabs not working admin or front end
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 26, 2017 at 12:17

    Hello,

    1. https://www.8theme.com/demo/docs/woopress/#!/5_registration_page
    2. Go to Appearance > Themes > install and activate Storefront theme – official WC theme and check if you have this issue with our theme only or even with official theme too.

    Regards,
    Rose Tyler.

    #161339 Copied In reply to: Header Configuration
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 26, 2017 at 12:13

    Hello,

    You need also mark products as new in the edit http://prntscr.com/dta38h

    Regards,
    Rose Tyler.

    #161337 Copied In reply to: New arrival tab not showing new product
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 26, 2017 at 11:07

    Hello,

    Please wait, we will update theme for you.

    Regards,
    Rose Tyler.

    #161333 Copied In reply to: Product tabs not working admin or front end
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 26, 2017 at 09:05

    Hello,

    Could you please disable the WooComposer module(deprecated) from Ultimate setting.
    Also, go to Appearance > Themes > install and activate Storefront theme – official WC theme and check if you have this issue with our theme only or even with official theme too.

    Regards,
    Rose Tyler.

    #161314 Copied In reply to: adding variable product does not work
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 26, 2017 at 09:01

    Hello,

    Unfortunately, it is not possible, brands pages inherit layout shop page.

    Regards,
    Rose Tyler.

    #161312 Copied In reply to: Different sidebar according to brand
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 26, 2017 at 08:41

    Hello,

    Please update Ultimate Addons for Visual Composer and WPBakery Visual Composer https://www.8theme.com/download-plugins/page/2/
    The issue with outdated files will be fixed in a new theme update.

    Regards,
    Rose Tyler.

    #161304 Copied In reply to: Products not able to be added to cart anymore
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 26, 2017 at 08:37

    Hello,

    I’ve sent pre-release archive of theme version to your registration email.
    You need to enter your purchase code to activate our new theme version and skip Setup Wizard.
    Don’t forget to create backup of your files and database before starting update process!
    I would recommend you before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/royal/ to avoid problems with old files.
    Also update all required plugins https://www.8theme.com/download-plugins/ .

    Regards,
    Rose Tyler.

    #161303 Copied In reply to: Problems with Stripe and Woocommerce
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 26, 2017 at 08:32

    Hello,

    You need update theme to 3.0.1 version.
    The latest theme version you can download on Themeforest https://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976?s_rank=3
    It is compatible with WooCommerce 3.0.1.
    You need to enter your purchase code to activate our new theme version and skip Setup Wizard.
    Don’t forget to create backup of your files and database before starting update process!

    Regards,
    Rose Tyler.

    #161302 Copied In reply to: adding variable product does not work
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 26, 2017 at 08:24

    Hello,

    You can disable fixed header in Theme Options > General > Fixed navigation > Off.
    Go to Theme Options > Color Scheme > Fixed Header Background, Fixed Header Text Color.
    Also, you can add css code in Custom css section to change the font size:

    .fixed-header .menu > li > a {
    font-size: 16px;
}

    Regards,
    Rose Tyler.

    #161301 Copied In reply to: Floating Header/Menu
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 26, 2017 at 07:47

    Hello,

    Please take my apologies for delay.
    The problem may be caused by permissions to “tmp” and “plugins” folders. Please set permissions 777.

    Regards,
    Rose Tyler.

    #161297 Copied In reply to: ADMIN CP error
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 26, 2017 at 07:41

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    #161296 Copied In reply to: Checkout can't move to shipping address or the following tab to check out
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 26, 2017 at 07:39

    Hello,

    You need to use css to change color, for example:

    .caldera-grid .alert-success {
    background-color: black !important;
    border-color: red;
    color: red;
}

    http://prntscr.com/f0xb9t

    Regards,
    Rose Tyler.

    #161294 Copied In reply to: Colour of notifications message
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 26, 2017 at 07:34

    Hello,

    As I see you use Legenda theme, so please write on Legenda forum. I’ve moved your topic http://prntscr.com/f0x9bi.
    Very likely, the problems relate to WooCommerce 3.0.4, so please wait for theme update.
    Also, before update any plugin you need to be sure that theme and other plugins that you use are compatible with the new version.

    Regards,
    Rose Tyler.

    #161292 Copied In reply to: Checkout can't move to shipping address or the following tab to check out
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 26, 2017 at 07:22

    Hello,

    You’re welcome!
    It was compatibility issue with new RevSlider version.

    Regards,
    Rose Tyler.

    #161291 Copied In reply to: Revolution Slider Import Problem
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 26, 2017 at 07:20

    Hello,

    You’re welcome!
    It was compatibility issue with new WooCommerce version.

    Regards,
    Rose Tyler.

    #161290 Copied In reply to: Single Product Page Issue
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 26, 2017 at 07:16

    Hello,

    You need update theme to 3.0.1 version.
    The latest theme version you can download on Themeforest https://themeforest.net/item/royal-multipurpose-wordpress-theme/8611976?s_rank=3
    It is compatible with WooCommerce 3.0.1.
    You need to enter your purchase code to activate our new theme version and skip Setup Wizard.
    Don’t forget to create backup of your files and database before starting update process!
    Also, update Ultimate Addons for Visual Composer and WPBakery Visual Composer https://www.8theme.com/download-plugins/page/2/

    Regards,
    Rose Tyler.

    #161289 Copied In reply to: Product tabs not working admin or front end
    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 25, 2017 at 15:25

    Hello,

    You’re welcome!
    I’ve added margin-top -30px for element http://prnt.sc/f0nr98.

    Regards,
    Rose Tyler.

    #161208 Copied In reply to: Legenda Frooter
  • 1 2 3 … 2,177 2,178 2,179 … 2,273 2,274 2,275
    Viewing 65,340 results - 65,311 through 65,340 (of 68,221 total)
Viewing 30 posts - 65,311 through 65,340 (of 68,221 total)
1 2 3 … 2,177 2,178 2,179 … 2,273 2,274 2,275

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