Forum Replies Created

Viewing 30 posts - 65,251 through 65,280 (of 68,220 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 28, 2017 at 10:39

    Hello,

    Thank you for using our theme!
    Did you read our documentation? https://www.8theme.com/demo/docs/woopress/#!/2_how_to_translate
    Please provide us with wp-admin and FTP credentials in private content area.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 28, 2017 at 10:35

    Hello,

    Please update Woocommerce to 3.0.4 version, also try to disable 3-rd party plugins (means the plugins that are not included in the theme package are not in the list of required plugins) and check issues.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 28, 2017 at 10:21

    Hello,

    Please, update theme to the version 3.0. It’s available on ThemeForest.
    This version is compatible with WC 3.0.4.
    I would recommend you before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files.
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate our new theme version and skip Setup Wizard.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 28, 2017 at 10:20

    Hello,

    You can’t just replace files from our theme by default WC files because we made changed in files and many options won’t work if you just replace the files by original WC files. If you are interested you may read the posts how to create a woocommerce theme to understand how it works.

    Please, update theme to the version 3.0. It’s available on ThemeForest.
    This version is compatible with WC 3.0.4.
    I would recommend you before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files.
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate our new theme version and skip Setup Wizard.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 28, 2017 at 10:14

    Hello, @Jay,

    You have been replied in your topic https://www.8theme.com/topic/products-not-able-to-be-added-to-cart-anymore/#post-161631

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 28, 2017 at 10:13

    Hello,

    I sent your report to our developers. Thank you for the notice.
    I’ve activated Ajax “Add To Cart” (Theme Options -> Single Product Page). Please check add to cart on single product page now.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 28, 2017 at 10:11

    Hello, @thorth219,

    I sent your report to our developers. Thank you for the notice.
    I’ve activated Ajax “Add To Cart” (Theme Options -> Single Product Page), so you can add to cart product on single product pages.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 28, 2017 at 10:06

    Hello,

    Sorry for the delay.
    1. Is your problem solved http://prntscr.com/f1rx72?
    2. Could you please clarify us with more details and provide a screenshot?

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 28, 2017 at 09:48

    Hello, @Rin,

    You’re welcome!
    Yes, please update WordPress to 4.7.4v http://prntscr.com/f1rpmh
    Also, you need update WPBakery Visual Composer https://www.8theme.com/download-plugins/page/2/

    Go to Theme Options -> Responsive -> Enable Responsive Design.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 28, 2017 at 09:39

    Hello,

    I’ve created test attributes. Seems it works fine. Please check example product.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 28, 2017 at 09:20

    Hello,

    Please provide us with wp-admin and FTP credentials in private content area.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 27, 2017 at 16:06

    Hello,

    In this case, use FTP to add css code in custom.css file.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 27, 2017 at 15:58

    Hello,

    Please, update theme to the version 3.0.2. It’s available on ThemeForest.
    This version is compatible with WC 3.0.4.
    I would recommend you before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files.
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate our new theme version and skip Setup Wizard.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 27, 2017 at 15:41

    Hello,

    Go to Appearance > Themes > install and activate Storefront theme http://prnt.sc/f1hj0i.
    We are able to help you with theme settings and features. If you are talking about default WP or WC options you need to be sure that it works with official WP or WC theme.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 27, 2017 at 15:34

    Hello,

    I think WooPress 3.0 will be released today, we are waiting for approvement from ThemeForest. So, you’ll be able to update theme to version that is compatible with WC 3.0.4.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 27, 2017 at 15:28

    Hello,

    You’re welcome!
    Have a nice day.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 27, 2017 at 15:26

    Hello,

    New theme version 3.0.2 is available on ThemeForest. This version is compatible with WC 3.0.4.
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate our new theme version and skip Setup Wizard.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 27, 2017 at 15:24

    Hello,

    Please, update theme to the version 3.0.2. It’s available on ThemeForest.
    This version is compatible with WC 3.0.4.
    I would recommend you before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files.
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate our new theme version and skip Setup Wizard.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 27, 2017 at 15:21

    Hello,

    Yes, please, update theme to the version 3.0.2 It’s available on ThemeForest. This version is compatible with WC 3.0.4.
    I would recommend you before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files.
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate our new theme version and skip Setup Wizard.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 27, 2017 at 15:20

    Hello,

    Please, update theme to the version 3.0.2 It’s available on ThemeForest. This version is compatible with WC 3.0.4.
    I would recommend you before uploading theme files delete “woocommerce” folder, which is located in wp-content/themes/woopress/ to avoid problems with old files.
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate our new theme version and skip Setup Wizard.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 27, 2017 at 15:00

    Hello,

    Theme update is ready and we are waiting for approvement from ThemeForest. We hope that it will be available today for download, so, you’ll be able to update the theme to the version, which is compatible with WooCommerce v. 3.0.4

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 27, 2017 at 14:50

    Hello,

    You’re welcome!)
    Don’t worry about this. I’m here to help you!
    Feel free to ask if you need any other help.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 27, 2017 at 14:45

    Hello,

    I’ve added this code:

    .top-bar .wishlist-link a span {
        font-size: 12px !important;
        font-weight: 400 !important;
    }

    Please check.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 27, 2017 at 14:31

    Hello,

    You’re welcome!
    Feel free to ask if you need any other help.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 27, 2017 at 14:30

    Hello,

    I’ve checked variable product as administrator – https://gyazo.com/374a082e5e45a6bfc1ac6f38a349892e
    https://thesockstore.es/longfield/ultralight/

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 27, 2017 at 14:27

    Hello,

    Try to clear cache and check http://prntscr.com/f1gjw4

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 27, 2017 at 14:24

    Hello,

    Try to clear cache and check https://gyazo.com/c76e9560a00924e3eb134101fb11ca51

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 27, 2017 at 14:09

    Hello,

    Please clarify what problems exactly you’re experiencing.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 27, 2017 at 14:02

    Hello,

    Sorry for the delay.
    I think WooPress 3.0 will be released today-tomorrow, we are waiting for approvement from ThemeForest. So, you’ll be able to update theme to version that is compatible with WC 3.0.4.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    April 27, 2017 at 14:00

    Hello,

    Sorry for some delay in answering.
    I think WooPress 3.0 will be released today-tomorrow, we are waiting for approvement from ThemeForest. So, you’ll be able to update theme to version that is compatible with WC 3.0.4.

    Regards,
    Rose Tyler.

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    Viewing 65,280 results - 65,251 through 65,280 (of 68,220 total)
Viewing 30 posts - 65,251 through 65,280 (of 68,220 total)
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