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Viewing 30 posts - 64,831 through 64,860 (of 68,221 total)
  • Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 16, 2017 at 14:04

    Hello,

    Sorry for the delay.
    Very likely, the problem is related to new woocommerce version, so please wait for theme update, it will be released soon.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 16, 2017 at 12:52

    Hello,

    It is very strange, when I check your page on iPhone 5 or 7 – https://prnt.sc/f8fuoc.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 16, 2017 at 12:34

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 16, 2017 at 12:01

    Hello,

    Updated. Please check.

    You have 1 outdated file /Christian-child/woocommerce/single-product/product-image.php http://prntscr.com/f8fa64, you need to transfer your changes to the new file version.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 16, 2017 at 10:40

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 16, 2017 at 10:34

    Hello,

    Please open your wp-config file from backup and provide me content.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 16, 2017 at 10:28

    Hello,

    Please try to activate Storefront theme – official WC theme and check if you have this issue with our theme only or even with official theme too. In case, problem appears only with our theme reply back and provide me wp-admin and FTP accesses in Private Content area.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 16, 2017 at 10:25

    Hello,

    Also, I need your DB username and password.
    Please open your wp-config file from backup and provide me content.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 16, 2017 at 10:15

    Hello,

    Yes, I have exported it.
    Please provide me your wp-config file or BD name, username, and password.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 16, 2017 at 10:12

    Hello,

    Please provide me your wp-config file or BD name, username, and password.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 16, 2017 at 09:16

    Hello,

    We have checked the version that is available on codecanyon.net and this is 5.4.3.1 only. Plugin authors have not updated plugin version there and we can’t get it to share our customers.
    We’ll upload the new version once it will be available on CC.

    On our test site, Youtube video is working fine with new plugin version. Could you please provide wp-admin credentials and specify where exactly you are using video, so we could check?

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 16, 2017 at 09:03

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 16, 2017 at 08:52

    Hello,

    To save your theme options go to Theme Options > Import/Export > Import or Export your theme configuration > Export Options and save it in file.
    Great, I will inform you when we finish the update.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 16, 2017 at 08:50

    Hello,

    We’re still waiting for news from our developers as they are still working on the update. Please take our apologies for the delay.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 16, 2017 at 08:49

    Hello,

    1. Try to use this custom css code in style.css of your child theme:

    .header .wpml-ls-statics-shortcode_actions, .header .wpml-ls-statics-shortcode_actions a {
        background: black;
    }
    .header .wpml-ls-statics-shortcode_actions{
        border-color:black;
    }
    .header .wpml-ls-statics-shortcode_actions a {
        color: white;
    }
    .header .wpml-ls-statics-shortcode_actions .wpml-ls-current-language>a{
        color:red;
        background-color: black;
    }

    2.

    .mobile-nav #lang_sel_list a {
        color: white !important;
    }

    3. Could you please provide screenshot for better understanding what you want to be achieved?
    4. It requests additional customization.
    To display in line:

    .mobile-nav .wpml-ls-legacy-list-horizontal .wpml-ls-item {
        width: auto;
    }

    5. You can change footer background color in Theme Options http://prntscr.com/f8cod7

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 16, 2017 at 08:41

    Hello,

    Please read our documentation https://www.8theme.com/demo/docs/legenda/#!/installation_upgrade and make sure that your server meets the described requirements.
    https://www.8theme.com/videos/ (Legenda WordPress Theme – Installation)
    https://www.8theme.com/demo/docs/legenda/#!/demo_data_installation
    You need to enter your purchase code to activate our new theme version.
    The wp-admin credentials are incorrect. Please check them.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 16, 2017 at 08:36

    Hello, @Rawi,

    Please give me full permissions to be able to view all settings in wp-admin panel.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 16, 2017 at 08:31

    Hello,

    You need to change PHP version to normal theme update. If you made backup, you will be able to restore your site to previous state if something goes wrong.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 16, 2017 at 08:25

    Hello,

    Please provide screenshot, try Lightshot program: http://app.prntscr.com/en/download.html

    You need update theme to latest version https://www.8theme.com/demo/docs/legenda/#!/installation_upgrade (Theme Upgrade) https://www.youtube.com/watch?v=KdWESIIPU1k&feature=youtu.be
    Theme version 3.2 is available on ThemeForest (log in with your Envato account credentials and free download the latest version in Downloads section).
    Don’t forget to create backup of your files and database before starting update process!
    You need to enter your purchase code to activate our new theme version and skip Setup Wizard.
    Also, update all required plugins https://www.8theme.com/download-plugins/.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 16, 2017 at 08:11

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 16, 2017 at 08:10

    Hello,

    Try to re-upload such images.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 16, 2017 at 08:07

    Hello,

    Oh I see, please add this code in Theme Optons > Custom css:

    .st-content .sidebar-position-right carousel-area .product .show-quickly, .carousel-area .product .yith-wcwl-add-button a{
    font-size: 11px;
    }

    Clear browser cache and check.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 16, 2017 at 07:26

    Hello,

    Try to rename 3-rd party plugins via FTP.
    If it does not help, provide FTP credentials in Private Content.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 16, 2017 at 07:18

    Hello, @dmakwana,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 16, 2017 at 07:16

    Hello,

    You’re welcome!
    I’m glad that you sorted out.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 16, 2017 at 07:06

    Hello,

    I’m glad that you sorted out.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 16, 2017 at 07:05

    Hello,

    I can’t suggest you any fix because I also can’t recreate the problem. But we have not such issue on our test site, so very likely the problem is caused by 3rd-party plugin or by some custom changes.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 15, 2017 at 15:52

    Hello,

    Sorry for the delay.
    It is strange that you can’t download latest version.
    I’ve sent the archive to your email. Please check.

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 15, 2017 at 15:38

    Hello,

    You’re welcome!

    Regards,
    Rose Tyler.

    Avatar: Rose Tyler
    Rose Tyler
    Support staff
    May 15, 2017 at 14:59

    Hello,

    I don’t see the problem with cart popup on your site in chrome.
    Try to add and delete products, please use Gyazo GIF to provide me your result.
    Check cart popup on our demo https://8theme.com/demo/legenda/.
    Are you using the latest browsers versions?

    Regards,
    Rose Tyler.

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    Viewing 64,860 results - 64,831 through 64,860 (of 68,221 total)
Viewing 30 posts - 64,831 through 64,860 (of 68,221 total)
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